Originally Posted by gilliedew:
“at least Jason had the right idea, older people are still people and want new exciting websites which make them interested enough to join. Research your target group, not just ask a few slanted questions.”
Indeed. A shame Jason didn't stick to his guns.
On the subject of focus groups, it appeared from the edit that Francesca launched in and asked the group what they thought of their concept, which then led them down the "I don't like it" line.
This is totally the wrong way to conduct a focus group. You don't just launch in and ask them the big question because it's a totally leading question.
The way to approach it is to start with some gentle open questions about whether they have used such sites before, what they would be looking for, what sort of things would reassure them or put them off. Then, once you have warmed them up and established a baseline, you show them the concept and ask them to comment. (Again, open questions, not "Do you like it, then?")
The problem with launching straight in is that if you jump straight to the concept cold you will only ever get surface reactions - and, worse than that, a conversation dominated by one or two people's immediate reaction to it.
I get the sense this is what Francesca and Neil did - indeed, it's what most Apprentice teams seem to do when conducting research. Focus groups are not about jumping quickly to a yes/no answer, they're about getting to understand people's deeper motivations and preferences.