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Old 13-06-2013, 18:26
alibongo3103
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Join Date: Feb 2004
Posts: 275

My sky talk phone service went live yesterday but the 1571 & caller display facilities are not working. Anyone know how to get these up & running? It's impossible to get through to Sky at the moment!!
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Old 15-06-2013, 01:11
LION8TIGER
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Ring *#234# and see does the message tell you it is on or off.

1571 can be switched on online (somewhere).

Edit: more info, http://help.sky.com/talk/receiving-calls/caller-display
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Old 14-07-2013, 17:29
Fudge
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Join Date: Oct 2000
Location: Birmingham
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Having just moved to Sky for line rental and calls, I had thought everything was going too smoothly, but am now having problems with activation of both basic voice messaging (1571) and Caller ID. Neither has worked since day one, so I logged it with customer services, who replied that they had now activated them and to wait 72 hours for this to work its way through.

96+ hours later, nothing working, so back to customer services and apparently someone who has no understanding of how these services get set up. 'They were activated on your first day, so dial 1571'. No they weren't and why did another CS Rep say they were activating them some time later? 'Agree to pay £££ if we send an Openreach engineer to your house...', er, such network features are not implemented at my house, but on the network switch, so no, I will not be signing any blank cheques to get sucked into more incompetence.

I have tried the caller ID activation code several times, but both for it and 1571, I get network messages that neither service is available on my line.

So anyone any advice on approriate escalation routes to bypass the poor folk who have only a fixed script to work with at Sky?
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Old 14-07-2013, 17:52
alibongo3103
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Exactly the same what happened to us. In the end after much fuss they took off the 2 services and set them up again. The 2 services won't set up on their computer system!
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Old 14-07-2013, 23:20
Fudge
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I think I'll have to push for the same, as to them "it's activated on your account" seems to be all they can, or are willing to check. All they would need to do to confirm the issue, is try ringing my phone number and when it doesn't go to voice mail... d'oh!
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Old 15-07-2013, 19:38
Fudge
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Join Date: Oct 2000
Location: Birmingham
Posts: 1,510
Just called Sky and thankfully got someone whose first action was to check the network and confirmed both features were not set up. Without my prompting she then said switching them off and then on again should sort it, but she'd phone me tomorrow to confirm all was progressing as it should.

Faith in Sky much restored!
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