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BT Customer Retention Offers


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Old 20-06-2013, 14:35
StuB
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Join Date: Jan 2003
Location: Hadfield
Posts: 528

Hi,

I have been with BT Infinity for a couple of years now and was wondering if any one has any experience of offers made to keep you as a customer if you call them up?

My up front12 month line rental package is up at the end of June, so I'm considering whether to pay for another 12 months and was curious if I am likely to get any deals out of them?

For instance, I saw a new customer offer for infinity 1 and the basic youview package for £20 plus line rental. I am paying £18 or so just for infinity - do BT play this upgrade game?
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Old 20-06-2013, 17:21
VisionMan1
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Join Date: Dec 2012
Posts: 2,107
Yes, they offer deals for renewal customers. Just tell them your thinking of going with an offer with Sky and then see what they say.
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Old 22-06-2013, 17:37
infinidim
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Join Date: Apr 2010
Location: FAREHAM, UK
Posts: 341
Yes, they offer deals for renewal customers. Just tell them your thinking of going with an offer with Sky and then see what they say.
I agree with VisionMan1. Play the games to get the best deal that you can.

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