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Major reliability issues with Samsung Galaxy Ace 2


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Old 24-06-2013, 17:09
Izak
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Join Date: Dec 2006
Location: Stockport, Cheshire
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My mum bought a Samsung Galaxy Ace 2 back in March and has multiple problems each day with it. It came running Android Gingerbread and started with problems such as apps crashing/black screens and the phone not ringing when someone phoned (but came up ok on the screen). Eventually Samsung released Jelly Bean for the phone so I did the update hopping it would resolve the issues but it has done the complete opposite and things are now worse. We have the same issues with app crashes but now the phone can completely freeze up and it takes ages to get it to reboot.

The battery seems to drain very quick too. I use my iPhone 5 a fair bit each day and the battery normally lasts 2 days. My Mum doesn't use her phone as much and it can last less than a day without having to be charged.

Can anyone advise on any kind of fixes. Not knowing a lot about Android myself, I don't know how easy it is to do a full backup/restore or if that will actually resolve these issues.
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Old 24-06-2013, 17:49
MGS4SnakeRulez
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Take it back to the shop. When I had an Ace 2 it was fine.
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Old 24-06-2013, 18:37
kidspud
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I've had an ace 2 on gingerbread since November and it has been a good phone. A few crashes, but nothing major.
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Old 24-06-2013, 19:12
1saintly
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My mum bought a Samsung Galaxy Ace 2 back in March and has multiple problems each day with it.
Just take it back, simples

The longer you leave it, the harder it will be to get the shop to do anything about it, also if you mess with it and mess it up, they could blame you.

Just take it back.

Ive got 2 both been fine, bought at xmas just gone.
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