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Orange customer care |
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15-01-2005, 17:50
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#1 |
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Forum Member
Join Date: Nov 2001
Location: london
Posts: 1,241
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Orange customer care
No one ever writes when they ever have any good service so as i am now in a good mood thanks to orange i thought i would just tell you my little storie
i got up this morning-maby afternoon  to find my phone was off not thinking to much i put it on charge and went out shopping i come home turn my phone on and almost instantly "battery flat i was like humm so i tryed charging from my pc becasue i thought the charger was dead still no luck  so i get i bit stressed being self employed i use my phone alot and thinkin they should get me a lone phone by mid week any how i phone them up , they ask a few questions and they said sounds like its your phone we will get you a replasement sent to you by lunch time tomorro .now it is saturday i asked if she was sure becasue 2morro is sunday and she said yep dosent matter what day it is and now im a happy bunny  Nice one Orange |
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15-01-2005, 18:24
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#2 |
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Forum Member
Join Date: Apr 2001
Posts: 672
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yup got three replacements handsets off orange over the years and they have brilliant service!
well done orange! |
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15-01-2005, 18:33
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#3 |
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Inactive Member
Join Date: Feb 2004
Location: Leicester
Posts: 3,027
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well my throughts are diffrent, my sister had a contract with them and its been nothing but bad bad serive from start to finish.
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16-01-2005, 10:53
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#4 |
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Forum Member
Join Date: Jan 2005
Location: London, UK
Posts: 43
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Colinp, I'm guessing thats because your phone's insured right?
Jagger, any details or you just want to say 'they're crap' and leave it at that? |
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16-01-2005, 10:57
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#5 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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I had no problems with Orange CS when i had Orange PAYG but they did take a while to answer but maybe thats because of all the Orange customers they have but I have been happy with Orange CS, Virgin CS & T-Mobile CS the only ones i haven't been happy with are Three, O2 & vodafone(although i only phoned vodafone cs once so that doesnt really count).
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16-01-2005, 13:16
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#6 |
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Forum Member
Join Date: Jan 2005
Location: London, UK
Posts: 43
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I've been with orange 10 or 11 years (contract) and have never had a problem. It was interesting though when I got hold of a PAYG sim and called their customer service. It cost me about £6 to get through (30 odd minutes) and then they coulodn't do what I wanted anyway...
Any time I call contracted CS, I get through within seconds. Funny the difference it makes when your paying 25p to be on hold as apposed to being on hold for free... |
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16-01-2005, 13:24
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#7 |
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Inactive Member
Join Date: Nov 2004
Location: Whitwell, Near Worksop
Posts: 632
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A tip for anyone calling orange phone 0800 10 20 30 this is there free phone number press the option that you want to join orange from another network and hey presto front of the que! Just tell the person you presses the wrong option they say no problem how can i help! Never failed me yet!
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16-01-2005, 13:52
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#8 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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I was waiting ages on the phone to Virgin today via 789 (10p/call) and it took ages then i tried 4327 which was free and it said press 1 to speak to a customer service advisor and i have used that one before and got straight through but it never this time so whilst holding on that i dialled 0845 6000789 from my landline and had to hang up on the mobile as i got through straight away so maybe they take the calls from people who are paying more for the call first??
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16-01-2005, 15:34
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#9 |
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Forum Member
Join Date: Apr 2001
Location: Manchester, UK
Posts: 2,868
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I hope Oranges' Customer Service doesn't drop when they open their Indian Call Centre this year.....
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16-01-2005, 22:24
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#10 |
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Forum Member
Join Date: Nov 2001
Location: london
Posts: 1,241
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well my new phone tuned up this morning at 10 am
 but i just droped it and broke the screen :'( see what they say 2morro
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16-01-2005, 22:46
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#11 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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Quote:
Originally Posted by Mr Cable
I hope Oranges' Customer Service doesn't drop when they open their Indian Call Centre this year.....
It probably will knowing Three's is bad
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17-01-2005, 09:56
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#12 |
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Forum Member
Join Date: Nov 2004
Location: Durham
Posts: 8
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Quote:
Originally Posted by AndyCr15
I've been with orange 10 or 11 years (contract) and have never had a problem. It was interesting though when I got hold of a PAYG sim and called their customer service. It cost me about £6 to get through (30 odd minutes) and then they coulodn't do what I wanted anyway...
Any time I call contracted CS, I get through within seconds. Funny the difference it makes when your paying 25p to be on hold as apposed to being on hold for free... They have changed the charging structure now - you get charged 25p per call regardless of the length. |
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17-01-2005, 10:01
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#13 |
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Banned User
Join Date: Nov 2004
Location: Hereford
Posts: 1,681
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Extract......
"I have inside knowledge of call centres, having worked in several. It's crucial that the agents be efficient. Barraging them with 60-second calls will ruin their stats and also lower their morale. Eventually, they'll start thinking 'another damn rude American a******' every time a call comes up. All of this will have a cumulative effect. If 100 people across the US would commit to spending 10 minutes a day, we could cripple them, and bring those jobs back to the US." -------------------- People who dont want this to happen should email orange customer.services@orange.co.uk and make it clear you will leave if it happens........ |
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17-01-2005, 13:20
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#14 |
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Posts: n/a
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Quote:
Originally Posted by colinp
well my new phone tuned up this morning at 10 am
but i just droped it and broke the screen :'( see what they say 2morro |
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