Hi guys
I was hoping someone could help me on this as i'm getting absolutely nowhere with TMobile Retentions, Upgrade departments
I've got a 24 month contract with a Samsung Galaxy S3 which has 19 months left to run
All I want to do is change over to 4g EE but on an ipad plan, I read somewhere that I can end contract with a 33% discount on the remaining line rental and also not pay any VAT and then take out an ipad contract with the same number but for data only
Every time I ring either retentions or upgrades I get advised i'm not eligible for an upgrade (I know this) or i'm advised my postcode isn't correct so they can't check 4g coverage (i'm half a mile from Manchester City Centre) and my postcode is a valid postocde, or I get that I can move over as I have an LTE phone (I don't want to move the phone over, it's an ipad contract that I want)
Can I move from an s3 phone contract, do an early upgrade to EE 4G but with an ipad plan and if so would I pay my full line rental, or receive discounts as i'm moving to 4g
Any advice would be appreciated before I ring up and cancel the whole contract because i'm sick of having to explain myself over and over again to someone who doesn't understand my accent
I was hoping someone could help me on this as i'm getting absolutely nowhere with TMobile Retentions, Upgrade departments
I've got a 24 month contract with a Samsung Galaxy S3 which has 19 months left to run
All I want to do is change over to 4g EE but on an ipad plan, I read somewhere that I can end contract with a 33% discount on the remaining line rental and also not pay any VAT and then take out an ipad contract with the same number but for data only
Every time I ring either retentions or upgrades I get advised i'm not eligible for an upgrade (I know this) or i'm advised my postcode isn't correct so they can't check 4g coverage (i'm half a mile from Manchester City Centre) and my postcode is a valid postocde, or I get that I can move over as I have an LTE phone (I don't want to move the phone over, it's an ipad contract that I want)
Can I move from an s3 phone contract, do an early upgrade to EE 4G but with an ipad plan and if so would I pay my full line rental, or receive discounts as i'm moving to 4g
Any advice would be appreciated before I ring up and cancel the whole contract because i'm sick of having to explain myself over and over again to someone who doesn't understand my accent