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2010 Sony TV no longer able to receive 4Music |
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#51 |
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Join Date: Apr 2006
Location: North Derbyshire
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Quote:
Youview isn't Freeview HD.
Originally the spec called for Freesat HD ones as well, but that seemed to have been forgotten. |
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#52 |
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Join Date: Nov 2003
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Quote:
Youview isn't Freeview HD.
Interesting that you mention this though. I hadn't even noticed this until now, but my YouView box has no Freeview HD logo anywhere - not on the actual machine, nor on the box it came in, nor in the manual/user-guide, nor on its EPG. But it receives Freeview channels (including HD ones), has catch-up services and PPV VOD services. So can anyone tell me what the YouView box is missing that makes it ineligible to qualify for a Freeview HD logo? (As you can probably tell, I'm no expert!) |
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#53 |
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Join Date: Apr 2006
Location: North Derbyshire
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Quote:
I'm unsure which part of my post this is in response to. Are you saying that to be able to receive channels currently on LCNs 225-236, your device needs to have the Freeview HD logo? If so, how is it that the Sony Bravia KDL-40EX403 for example (which does have this logo) isn't able to?
Quote:
But it receives Freeview channels (including HD ones), has catch-up services and PPV VOD services. So can anyone tell me what the YouView box is missing that makes it ineligible to qualify for a Freeview HD logo? (As you can probably tell, I'm no expert!) |
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#54 |
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Join Date: Nov 2003
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Quote:
YouView is a 'super set' of Freeview HD, so presumably doesn't need the lesser logo?.
So why is it not capable for those channels? And none of this explains why the Sony Bravia KDL-40EX403 won't receive them. (This is getting off topic now, sorry.) |
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#55 |
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Join Date: Apr 2006
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Precisely my thoughts too, hence my not looking for the Freeview HD logo when I bought it.
So why is it not capable for those channels? And none of this explains why the Sony Bravia KDL-40EX403 won't receive them. |
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#56 |
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Join Date: Nov 2003
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Quote:
What have either a YouView box, or the Sony TV got to do with receiving some obscure Internet streams? - do either of them claim to do so, and (in particular) does YouView claim to provide those channels?.
I'd still like to know why it doesn't have the logo though. |
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#57 |
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Join Date: Apr 2006
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I'd still like to know why it doesn't have the logo though.
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#58 |
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Join Date: Oct 2003
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If the TV uses 4Music mheg to set up the connection then surely turning off mheg could fix it.
On many TVs enabling subtitles disabled mheg. And obviously you can disconnect from the internet if wanting to tune into that channel |
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#59 |
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Join Date: Jul 2013
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I've got this same problem, and my set is still under warranty with John Lewis. I've been watching this thread with interest.
I reported the problem to John Lewis and actually linked them to this thread. Because they could see other people were having the same problem, they arranged for a Sony approved engineer to visit. They turned up and didn't recognise the fault, but spoke with their office and someone there believed there was a software patch available to fix it. They're coming back this afternoon... I'll update you on whether or not they're successful. I actually watch 4Music a lot, so this is a major issue for me. The channel is being received, but the problem for me is not that I'm expecting to use internet services which haven't been standardised or are newer than my TV... it's that my TV is under warranty and watching TV and using the built in internet services from Sony have become mutually exclusive. |
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#60 |
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Join Date: Sep 2003
Posts: 96
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Quote:
I've got this same problem, and my set is still under warranty with John Lewis. I've been watching this thread with interest.
I reported the problem to John Lewis and actually linked them to this thread. Because they could see other people were having the same problem, they arranged for a Sony approved engineer to visit. They turned up and didn't recognise the fault, but spoke with their office and someone there believed there was a software patch available to fix it. They're coming back this afternoon... I'll update you on whether or not they're successful. I actually watch 4Music a lot, so this is a major issue for me. The channel is being received, but the problem for me is not that I'm expecting to use internet services which haven't been standardised or are newer than my TV... it's that my TV is under warranty and watching TV and using the built in internet services from Sony have become mutually exclusive. Keen to see how you get on with JL. |
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#61 |
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Join Date: Jul 2013
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OK, the TV repair guys have just left.
They came armed with a fault notice from Sony which seemed to outline the problem. And they also came with a USB stick containing a software patch which should fix it. However, they then discovered that I was already running the same version of software as they had on the stick. And we also confirmed that the fault was still present. They've now taken my TV for further investigation – expecting to get it back early next week. They suspect a hardware fault, but from this forum I obviously suspect otherwise. However, if I'm to expect any resolution through John Lewis we have to eliminate all possible causes. Will update again next week... |
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#62 |
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Join Date: Oct 2003
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LOL.
They turned up and did not make note the software version ! If I was JL I would probably refuse to pay those cowboys ! Bizarre but I guess they came to collect the TV anyway. |
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#63 |
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Join Date: Apr 2010
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Quote:
LOL.
They turned up and did not make note the software version ! If I was JL I would probably refuse to pay those cowboys ! Bizarre but I guess they came to collect the TV anyway. They turned up without visiting to take note of the software version first. |
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#64 |
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Join Date: Oct 2003
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Quote:
Think you misunderstood.
They turned up without visiting to take note of the software version first. |
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#65 |
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Join Date: Sep 2003
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Quote:
... They've now taken my TV for further investigation ...
That will be a total waste of time - it is not a hardware fault! The Sony firmware on these early 2010 Freeview HD TVs cannot and never has coped with channels that use MHEG Interaction. Whilst I tolerated this on these channels, ever since they appeared ... 225 VISION 226 CCTV 227 Sports 228 Christian 229 CONNECT 2 230 VISION2 231 Racing UK 232 The Space 234 CONNECT 4 235 GOD TV 236 SONY SAB I can not do so for 4Music which is a more mainstream channel. Note that next year the BBC will start to use MHEG Interaction and all these TVs will not like it! |
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#66 |
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Join Date: Jul 2013
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Quote:
That will be a total waste of time - it is not a hardware fault!
My hope is to come out of this with a TV which has had its parts checked and replaced, but which still doesn't work, and therefore results in some kind of escalation to get the problem properly acknowledged/resolved. And just to clarify... Quote:
Think you misunderstood. They turned up without visiting to take note of the software version first.
Either way, it's still preventing me from watching One Direction videos – which you can take to be a pro or a con. |
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#67 |
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Join Date: Apr 2006
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Quote:
They turned up once, spoke to someone with access to Sony support who said there was a software update to fix the problem.
As it's JL's warranty it's probably going to be down to them to replace the TV, if they consider it a 'fault' - but as it's working perfectly to the original specification presumably they wouldn't be obliged to?. I wonder if the guys who came out will get paid?, JL don't have any service facilities and sub-contract - so they 'may' be only paid on results?. |
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#68 |
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Join Date: Nov 2003
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I've finally got a reply from Channel 4 which sounds promising. I haven't checked out whether the TV now has the ability to watch 4Music yet (whilst Internet-connected) as I am not currently in the same house as the tv, but I will check tomorrow.
Dear x, Thank you for your further email. Please accept our apology for the delay in our response. Following your previous email we had escalated your enquiry to our engineers who are currently working with Sony to understand what can be done to resolve the problem you are experiencing. May we advise that a temporary fix has been applied whereby the red button service has been disabled for your particular TV model. While this means you will not be able to access our new simulcast service, you should find that your TV no longer crashes when you view 4Music while connected to the internet. May we also advise that you can view 4Music live via the following link: www.4music.com/watch-now Thank you again for taking the time to contact us here at Channel 4. Kind regards, Oliver Cross Channel 4 Viewer Enquiries I was never bothered about the Red Button service they provided, just the fact that tuning into it rebooted the TV! So if it is doing what they've promised in the morning, I'll be somewhat pleased. |
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#69 |
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Join Date: Sep 2003
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Quote:
... May we advise that a temporary fix has been applied whereby the red button service has been disabled for your particular TV model ...
At least the fault is being recognised! |
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#70 |
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Join Date: Nov 2003
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Quote:
No fix applied yet, here on my Sony KDL-37EX403 running FW PKG4.114EUL-0108.
At least the fault is being recognised! Dear x, Thank you for your further email. We are sorry to read of the difficulties you are continuing to experience with 4Music, we have passed the information back the team for review. Please be assured that we will be in ouch [sic] once we have some further information for you. Thank you again for taking the time to contact us here at Channel 4. Regards, Steve Reynolds Channel 4 Viewer Enquiries Bit peed off that it takes days for each reply. |
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#71 |
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Join Date: Jul 2013
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OK, latest update on my TV.
There have been a number of issues with the repair company (keeping the TV for ages, problems arranging redelivery etc) but John Lewis have been absolute stars and took over liaison with the company for me as soon as I hinted there was a problem. TV came back after they replaced the innards. Not sure how much they replaced, but when it came back it had a new fault – it wouldn't connect to the internet which meant a) services like the iPlayer wouldn't work and b) I couldn't test if the fault was fixed. They took it away again for further testing and returned it today and, miraculously, everything works. I can watch 4Music without any problems! What's not clear is how this has been fixed - is it what they did at the repair company (I appear to still be running the same software version), or have Channel 4 made some changes to their transmission now (I certainly don't get a red button option when watching 4Music). Anyone else noticed that the problem is fixed for them too? |
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#72 |
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Join Date: Jan 2004
Location: Derby (using Waltham)
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The software version on my 2010 Sony TV (KDL-40EX503) has recently changed from PKG4.114EUL-0108 to PKG4.117EUL-0108. This has been automatically updated over the internet connection.
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#73 |
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Join Date: Apr 2006
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Quote:
The software version on my 2010 Sony TV (KDL-40EX503) has recently changed from PKG4.114EUL-0108 to PKG4.117EUL-0108. This has been automatically updated over the internet connection.
But it's certainly possible that it goes live before it's released as a manual update. |
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#74 |
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Join Date: Nov 2003
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Quote:
The software version on my 2010 Sony TV (KDL-40EX503) has recently changed from PKG4.114EUL-0108 to PKG4.117EUL-0108. This has been automatically updated over the internet connection.
The other day, I chased up Channel 4 asking what progress has been made so far and this was their reply: Dear x, Thank you for your further email. Our engineering team are working on the issues and hope to have a resolution in place by the end of August. We apologise for the inconvenience this has caused to you, but we believe these issues will not occur again once the fix is in place. Thank you again for taking the time to contact us here at Channel 4. Regards, Steve Reynolds Channel 4 Viewer Enquiries So, just a week or so to go then, it appears! ![]() The previous so-called "fix" didn't have any effect though, so don't count your chickens... |
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#75 |
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Join Date: Jan 2004
Location: Derby (using Waltham)
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4Music is not a channel that I generally view, I was just reading this thread due to the suggestion that the BBC may implement something similar. I've just given it a try and The Awesome Afternoon Hit List seems to be displayed without any ill effects.
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