Originally Posted by gush:
“That will be a total waste of time - it is not a hardware fault!”
Yup. Couldn't agree with you more. But for the time being this seems to be an unknown/unresolved/unacknowledged fault (delete according to how cynical you feel).
My hope is to come out of this with a TV which has had its parts checked and replaced, but which still doesn't work, and therefore results in some kind of escalation to get the problem properly acknowledged/resolved.
And just to clarify...
Originally Posted by AidanLunn:
“Think you misunderstood. They turned up without visiting to take note of the software version first.”
They turned up once, spoke to someone with access to Sony support who said there was a software update to fix the problem. Didn't check what version I was running at the time. They came again to install the patch to find I was already running it – I have my TV set to auto-update though, so it's not clear if it was running that version when they were last here, or if the set has updated itself in the meantime.
Either way, it's still preventing me from watching One Direction videos – which you can take to be a pro or a con.