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2010 Sony TV no longer able to receive 4Music |
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#76 |
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Forum Member
Join Date: Sep 2003
Posts: 96
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Quote:
The software version on my 2010 Sony TV (KDL-40EX503) has recently changed from PKG4.114EUL-0108 to PKG4.117EUL-0108. This has been automatically updated over the internet connection.
But 4Music STILL makes my TV reboot - so no fix yet ! |
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#77 |
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Forum Member
Join Date: Jan 2004
Location: Derby (using Waltham)
Posts: 244
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Quote:
Yes, the firmware on my KDL-37EX403 has changed from PKG4.114EUL-0108 to PKG4.117EUL-0108.
But 4Music STILL makes my TV reboot - so no fix yet ! |
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#78 |
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Forum Member
Join Date: Sep 2003
Posts: 96
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Quote:
How long does it take when tuned to 4Music before it reboots? I just tried it for 5 minutes or so without any ill effect.
The reboot occurs within about 30 seconds, and if you leave it on 4Music, it will repeatedly reboot every 30 seconds or so! |
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#79 |
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Join Date: Jan 2004
Location: Derby (using Waltham)
Posts: 244
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The TV is connected by some Cat5 cable to a LAN switch, which also connects the Sony Bluray player and the Humax HDR Fox-T2, then by another Cat5 cable from the switch to the o2 router.
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#80 |
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Join Date: Sep 2003
Posts: 96
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Quote:
The TV is connected by some Cat5 cable to a LAN switch, which also connects the Sony Bluray player and the Humax HDR Fox-T2, then by another Cat5 cable from the switch to the o2 router.
Not ALL 2010 models were afflicted by this issue. Unless you can confirm that you had the issue originally, then I'm afraid we can't prove anything. |
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#81 |
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Forum Member
Join Date: Mar 2004
Location: Bristol
Posts: 269
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My HX703 has updated to firmware with 117 in the name rather than the 114 it showed before. 4music now no longer shows the red button and the TV is totally responsive and it's working exactly like the other channels. So fix works with that model at least.
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#82 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,783
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Quote:
Yes, the firmware on my KDL-37EX403 has changed from PKG4.114EUL-0108 to PKG4.117EUL-0108.
But 4Music STILL makes my TV reboot - so no fix yet ! One of the 'cures' it provides says: Quote:
TV reboots when refreshing Internet content several times
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#83 |
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Forum Member
Join Date: Sep 2003
Posts: 96
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Quote:
Just checked Sony Assist again, the new update 117 is now listed, dated 21/8/2013.
One of the 'cures' it provides says: I have pulled the plug on the TV and I have retuned all channels - But 4Music STILL makes my TV reboot after 30 secs or so. Furthermore Sony Customer support hasn't bothered to update me since their email of June 28th. |
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#84 |
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Forum Member
Join Date: Jan 2006
Posts: 62
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Quote:
My HX703 has updated to firmware with 117 in the name rather than the 114 it showed before. 4music now no longer shows the red button and the TV is totally responsive and it's working exactly like the other channels. So fix works with that model at least.
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#85 |
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Forum Member
Join Date: Sep 2003
Posts: 96
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Quote:
My KDL40EX723 was upated to firmware - vPKG4.021EUA which removed the red button option on 4Music but the when selecting channel 18 my TV reboots after approx 30 seconds and then reboots every 20 seconds until I switch off. During teh time the channel is showing the TV is unresponsive to the remote.
Pulled the plug on the TV and retuned all channels - but 4Music STILL rebooted after 30 secs or so. Sony Customer support suggested doing a Factory reset. So after noting all my picture settings etc - I did a Factory Reset. This puts the TV back to day one even switches to Analogue reception by default - had to do yet another retune and NOW 4Music behaves itself. So the answer seems to be the new firmware AND a Factory Reset !! |
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#86 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,783
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Quote:
My KDL-37EX403 has changed from PKG4.114EUL-0108 to PKG4.117EUL-0108 via OTA last week.
Pulled the plug on the TV and retuned all channels - but 4Music STILL rebooted after 30 secs or so. Sony Customer support suggested doing a Factory reset. So after noting all my picture settings etc - I did a Factory Reset. This puts the TV back to day one even switches to Analogue reception by default - had to do yet another retune and NOW 4Music behaves itself. So the answer seems to be the new firmware AND a Factory Reset !! |
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#87 |
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Forum Member
Join Date: Nov 2003
Posts: 945
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Quote:
My KDL-37EX403 has changed from PKG4.114EUL-0108 to PKG4.117EUL-0108 via OTA last week.
Pulled the plug on the TV and retuned all channels - but 4Music STILL rebooted after 30 secs or so. Quote:
Sony Customer support suggested doing a Factory reset. So after noting all my picture settings etc - I did a Factory Reset. This puts the TV back to day one even switches to Analogue reception by default - had to do yet another retune and NOW 4Music behaves itself. ...I didn't need to perform a factory reset as the problem seemed to resolve itself on Saturday without any further intervention from me - I can now view 4Music properly again. So Channel 4's information to me that they were hopeful of a resolution by the end of August (see post #74) seems to have been a good call! So the answer seems to be the new firmware AND a Factory Reset !!
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#88 |
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Forum Member
Join Date: Jan 2004
Location: Hitchin
Posts: 27
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Quote:
The issue affects only 2010 models !
I have a 32" EX723. Date of manufacture 03/2011. It was a new model at that point. It can handle IPTV, but reboots on 4Music. And I've just checked now. It still reboots, and I'm on the latest software. |
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#89 |
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Forum Member
Join Date: Jan 2004
Location: Hitchin
Posts: 27
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Addendum to the previous post
And now I've just tried a factory reset. This "works" to the extent that I can see 4Music straight after doing that. But *only* because the TV now has no network configured, As soon as I configure the network the system hangs then reboots on 4Music.
So nothing fixed here at all. PS: Firmware is PKG4.021EUA-0104 |
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#90 |
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Forum Member
Join Date: Jan 2004
Location: Hitchin
Posts: 27
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Quote:
The solution would be either 4music correcting what's they've done, or Sony re-writing the software to cope with it.
Unfortunately a lot of such software doesn't do much serious validation of input. |
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#91 |
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Forum Member
Join Date: Nov 2008
Posts: 87
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I had no problems until after the new firmware update PKG4.117EUL-0108, for KDL-32EX403, now crashing, restarting on Ch.85 RT when connected to the internet.
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#92 |
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Forum Member
Join Date: Sep 2003
Posts: 96
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Quote:
I had no problems until after the new firmware update PKG4.117EUL-0108, for KDL-32EX403, now crashing, restarting on Ch.85 RT when connected to the internet.
I can confirm, my KDL-37EX403 running PKG4.117EUL-0108 will reboot if you watch Freeview Channel 85 Russia Today. But this time, the TV only reboots if you have the channel on for more than a minute or so AND you then change channels - in my case the TV does not reboot if you just carry on watching - you have to switch channels for the TV to misbehave and reboot. It seems Sony don't bother to QA their firmware very well. |
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#93 |
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Forum Member
Join Date: Nov 2008
Posts: 87
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Quote:
Yep, you've found another bug !!
I can confirm, my KDL-37EX403 running PKG4.117EUL-0108 will reboot if you watch Freeview Channel 85 Russia Today. But this time, the TV only reboots if you have the channel on for more than a minute or so AND you then change channels - in my case the TV does not reboot if you just carry on watching - you have to switch channels for the TV to misbehave and reboot. It seems Sony don't bother to QA their firmware very well. |
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#94 |
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Forum Member
Join Date: Aug 2006
Posts: 3,633
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Quote:
Yes you need to stay on Ch.85 then try to switch channels, if the network connection is removed then the problem disappears (after reboot). I am currently battling through Sony support levels at the moment. If I get a coherent response I will post here.
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#95 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,783
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Quote:
Yes you need to stay on Ch.85 then try to switch channels, if the network connection is removed then the problem disappears (after reboot). I am currently battling through Sony support levels at the moment. If I get a coherent response I will post here.
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#96 |
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Forum Member
Join Date: Nov 2008
Posts: 87
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Quote:
Which 'country' are you talking to?, last I heard 'Sony' support was in Egypt (and nothing to do with Sony, it's out-sourced), but with the ongoing problems there it may have moved? - someone the other day said they were on to China?.
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#97 |
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Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,783
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Quote:
Well it's via email so can't be sure but the header IP says Belgium
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#98 |
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Forum Member
Join Date: Nov 2008
Posts: 87
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Quote:
Right - different matter via Email, and Sony certainly have a LARGE presence in Belgium, with all spares for Europe stored and dispatched from there.
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#99 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,783
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Quote:
Well they have responded with an "offer" of a chargeable repair, I have declined the offer. I can live without the network connection.
From what you've said that probably wouldn't make any difference?. |
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#100 |
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Forum Member
Join Date: Nov 2008
Posts: 87
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Quote:
I don't see as that would help in any way?, all they would do is issue the job to a local service agent (like me) - who could only replace the main board, load the latest software, and see what happened.
From what you've said that probably wouldn't make any difference?. |
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