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Why am I getting No Service on the iPhone 3GS?


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Old 27-06-2013, 10:15
Snozzcumber
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I had my old phone stolen during a robbery and so for the time being I'm using my sister's old iPhone 3GS (locked to Orange, I think).

I just got a free Pay as You Go SIM from Orange, slipped it inside the tray and I'm getting 'No Service' and a picture of iTunes and a USB cable.

So I've hooked it up to iTunes and now I can access the rest of the phone's features, but I still have 'no service'. How do I fix this?
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Old 27-06-2013, 10:39
grumpyoldbat
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I had my old phone stolen during a robbery and so for the time being I'm using my sister's old iPhone 3GS (locked to Orange, I think).

I just got a free Pay as You Go SIM from Orange, slipped it inside the tray and I'm getting 'No Service' and a picture of iTunes and a USB cable.

So I've hooked it up to iTunes and now I can access the rest of the phone's features, but I still have 'no service'. How do I fix this?
Did you register the SIM with Orange? It might need to be registered to be activated.
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Old 27-06-2013, 11:07
Snozzcumber
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The information sheet it came with says "To get going, just pop your SIM into your phone. You'll then get a text with your new phone number."

I did that, but it didn't work. I went to the website and activated by entering my SIM number and IMEI and they gave me a phone number.

"That's it - your phone will be ready to use shortly. We'll send you a text with your number and 4-digit PIN number. This could take up to 24 hours."

Still getting No Service on the phone though...
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Old 27-06-2013, 11:24
chenks
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you sure the iphone is unlocked and is able to use an orange sim ?
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Old 27-06-2013, 11:44
Snozzcumber
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Yeah, it's definitely Orange. Got the little booklet that comes with the iPhone box right here.
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Old 27-06-2013, 11:58
chenks
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Yeah, it's definitely Orange. Got the little booklet that comes with the iPhone box right here.
but is the sim orange, or EE ?
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Old 27-06-2013, 12:05
Snozzcumber
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It says Orange on the SIM and I got it off the Orange website.
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Old 27-06-2013, 12:14
chenks
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It says Orange on the SIM and I got it off the Orange website.
well it's going to be one of 2 things.

1) the sim is not active
2) the phone is not accepting a sim on that network

have you rebooted the phone with the sim in it since you activated it online ?
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Old 27-06-2013, 12:28
Snozzcumber
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For whatever reason, it found the EE network shortly after my last post and I got my confirmation messages from Orange. I guess it was just the normal delay? On the Android phones I've had it's always found the network instantly, but whatever... just glad it's sorted.

Thanks for your help.
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