I'm sure we're all shocked by this revelation.

The consumer watchdog has continued its crackdown on mobile phone insurers by issuing a £2.8 million fine for the poor handling of complaints on policies sold to Phones 4u customers.



http://www.telegraph.co.uk/finance/p...omplaints.html

That's Insurance companies for you! Im sure there are plenty more that could potentially get a big fine too if the Financial Conduct Authority have been paying attention.

http://www.mobiletoday.co.uk/News/25...omplaints.aspx