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Three Customer Services |
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#1 |
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Banned User
Join Date: Nov 2004
Location: Hereford
Posts: 1,681
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Three Customer Services
Anyone know of a way to speak with three UK rather than india call centre?
I'm going to go insane if I have to explain one more time the fault and listen to the same rehersed crap from cs reps.
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#2 |
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Forum Member
Join Date: Feb 2004
Location: Liverpool
Posts: 778
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0845 355 0352
Glasgow customer services They moved the reg department to another countr and sacked me the ***** |
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#3 |
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Banned User
Join Date: Nov 2004
Location: Hereford
Posts: 1,681
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Quote:
Originally Posted by joe_m
0845 355 0352
Glasgow customer services They moved the reg department to another countr and sacked me the ***** Well I think its disgraceful. I spoke to india call centre this morning about the fact that call quality on my phone is fine when calling 333 but whenever i receive an incoming call the quality is crap. Anyway I asked if someone from 3 uk could call me and they said no...... "Sir we must remove your phone for fixing and during 3 days you will be returned". WTF ???! |
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#4 |
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Forum Member
Join Date: May 2004
Location: Barry, South Wales
Posts: 4,382
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thats good for three steve. the last time a spoke to them the guy i spoke to was totally incoherent. mind you he was scottish.lol
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#5 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,259
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Quote:
Originally Posted by joe_m
0845 355 0352
Glasgow customer services They moved the reg department to another countr and sacked me the ***** ![]() http://www.cashncarrion.co.uk/?produ...odCategoryID=4 3 cutting costs and quality of service im afraid! |
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#6 |
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Posts: n/a
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Quote:
Originally Posted by Everything Goes
Here is a T-Shirt just for you then sadly
![]() http://www.cashncarrion.co.uk/?produ...odCategoryID=4 3 cutting costs and quality of service im afraid! They are recruiting in Glasgow all the time actually, as the turnover rate is quite high, and they are expanding their registration and technical dept. I wish people would do their research before jumping on the bandwagon. |
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#7 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,259
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Quote:
Originally Posted by rossonthenet
Bit misleading. 3 had an Indian Call Centre b4 a Glasgow one.. so no jobs were lost.
They are recruiting in Glasgow all the time actually, as the turnover rate is quite high, and they are expanding their registration and technical dept. I wish people would do their research before jumping on the bandwagon. Are you suggesting that joe_m made up the bit about the registrations department being moved to another country and him getting sacked was all his imagination?! Any company with such high staff turnover is not only bad for staff but bad for customers to. It says to me that there is something very wrong with the way the company is run. |
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#8 |
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Forum Member
Join Date: Sep 2002
Location: Scotland
Posts: 10,720
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The Indian call centre for 3 is a nightmare. I had a billing error the other month and it's just going round in circles (still never got it sorted). I'll take a note of the Glasgow number, could come in useful.
Otherwise, if you have a problem the people at the 3 shops in Superdrug are generally very good. |
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#9 |
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Forum Member
Join Date: Jun 2004
Posts: 127
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Calling 333 is useless. I've never had anyluck with them.
After yelling at them, I finally got to a superviser and was told that I didn't have any credit in my acount (I did) and that I owed £195 ( I didn't - am on 3pay) |
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#10 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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Quote:
Originally Posted by csd911
Calling 333 is useless. I've never had anyluck with them.
After yelling at them, I finally got to a superviser and was told that I didn't have any credit in my acount (I did) and that I owed £195 ( I didn't - am on 3pay) I'm glad i'm not with them anymore its too much hassle! |
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#11 |
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Posts: n/a
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Quote:
Originally Posted by Everything Goes
Are you suggesting that joe_m made up the bit about the registrations department being moved to another country and him getting sacked was all his imagination?!
They do have a call centre in Liverpool, but its a PAYG Enquiries/Top Up Helpline. Someone has to be lying... |
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#12 |
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Forum Member
Join Date: Sep 2004
Location: Bath - South West England
Posts: 413
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Their Customer Service is the worst i have EVER heard!
My sister tried turning on her voicemail and she had to create a password for it, but it then said it was incorect and blocked. So she had to call CC and they said it should be done within 3 working days... This has happened atleast SIX times and she has now given up (she has had the phone for about 4 months now) And a few days ago her boyfriend who has the same phone bloked his sim, so he phones CC and they said he has to wait 21 hours to generate the PUK code!! Which is absolute balls, since with o2 you can do it instantely FREE on their website :sleep: i dunno! Three CC is absolute s***! |
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#13 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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Quote:
Originally Posted by Dephanix
Their Customer Service is the worst i have EVER heard!
My sister tried turning on her voicemail and she had to create a password for it, but it then said it was incorect and blocked. So she had to call CC and they said it should be done within 3 working days... This has happened atleast SIX times and she has now given up (she has had the phone for about 4 months now) And a few days ago her boyfriend who has the same phone bloked his sim, so he phones CC and they said he has to wait 21 hours to generate the PUK code!! Which is absolute balls, since with o2 you can do it instantely FREE on their website :sleep: i dunno! Three CC is absolute s***! Luckily now i am away from them and will hopefully never go back unless they move their CS to the UK where we live and not india
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#14 |
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Forum Member
Join Date: Feb 2004
Location: Liverpool
Posts: 778
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Quote:
Originally Posted by rossonthenet
Well, travelling from Liverpool every day to work in Glasgow is a bit far fetched.
They do have a call centre in Liverpool, but its a PAYG Enquiries/Top Up Helpline. Someone has to be lying... but they gave us the contact centre for organisaing a courier to come and pick up your broken phone which is really busy i wonder why i work on that so if anyone wants to track a courier gimme your reference number and i'll check reckon i could get sacked for that? i m not arsed to be honest |
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#15 |
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Forum Member
Join Date: Dec 2002
Location: UK
Posts: 11,539
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Quote:
Originally Posted by joe_m
0845 355 0352
Glasgow customer services
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#16 |
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Forum Member
Join Date: Jan 2005
Posts: 5
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i hate 3 its rubish, im trying to get my motorola c975 unlocked so i can go to 02 but it doesnt seem to be happing unless i pay! stupid network, i phoned them today and asked if i could have my unlaching code and they said it would be £150 i just told them to f off n hanged up! time A £150 FOR A CODE!
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#17 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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Quote:
Originally Posted by boborsm
i hate 3 its rubish, im trying to get my motorola c975 unlocked so i can go to 02 but it doesnt seem to be happing unless i pay! stupid network, i phoned them today and asked if i could have my unlaching code and they said it would be £150 i just told them to f off n hanged up! time A £150 FOR A CODE!
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#18 |
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Posts: n/a
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Choose the contract cancellation menu option and you'll get put through to Glasgow. That shows how little respect they have for their customers.
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#19 |
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Forum Member
Join Date: Feb 2004
Location: Liverpool
Posts: 778
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Quote:
Originally Posted by cybersquatter
Choose the contract cancellation menu option and you'll get put through to Glasgow. That shows how little respect they have for their customers.
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#20 |
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Forum Member
Join Date: Aug 2004
Location: Herts
Posts: 92
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I left 3 for that very reason. You also end up PAYING to speak to CS in India, and at 5p a minute I'd like to get it sorted ASAP not spend 20 mins trying to get them to underatsnd WTF I am saying.
The first few times I rang them up they insisted I hadnt registered. In the end I lost my temper and went back to T-mobile. |
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#21 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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Quote:
Originally Posted by Jinty
I left 3 for that very reason. You also end up PAYING to speak to CS in India, and at 5p a minute I'd like to get it sorted ASAP not spend 20 mins trying to get them to underatsnd WTF I am saying.
The first few times I rang them up they insisted I hadnt registered. In the end I lost my temper and went back to T-mobile. |
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