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Old 17-01-2005, 12:54
steve007
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Anyone know of a way to speak with three UK rather than india call centre?

I'm going to go insane if I have to explain one more time the fault and listen to the same rehersed crap from cs reps.

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Old 17-01-2005, 13:04
joe_m
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0845 355 0352

Glasgow customer services

They moved the reg department to another countr and sacked me the *****
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Old 17-01-2005, 13:14
steve007
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Originally Posted by joe_m
0845 355 0352

Glasgow customer services

They moved the reg department to another countr and sacked me the *****
Thanks thats a great help

Well I think its disgraceful. I spoke to india call centre this morning about the fact that call quality on my phone is fine when calling 333 but whenever i receive an incoming call the quality is crap. Anyway I asked if someone from 3 uk could call me and they said no......

"Sir we must remove your phone for fixing and during 3 days you will be returned". WTF ???!
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Old 18-01-2005, 19:37
Vashta Nerada
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thats good for three steve. the last time a spoke to them the guy i spoke to was totally incoherent. mind you he was scottish.lol
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Old 18-01-2005, 21:50
Everything Goes
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Originally Posted by joe_m
0845 355 0352

Glasgow customer services

They moved the reg department to another countr and sacked me the *****
Here is a T-Shirt just for you then sadly

http://www.cashncarrion.co.uk/?produ...odCategoryID=4

3 cutting costs and quality of service im afraid!
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Old 19-01-2005, 03:38
rossonthenet
 
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Originally Posted by Everything Goes
Here is a T-Shirt just for you then sadly

http://www.cashncarrion.co.uk/?produ...odCategoryID=4

3 cutting costs and quality of service im afraid!
Bit misleading. 3 had an Indian Call Centre b4 a Glasgow one.. so no jobs were lost.

They are recruiting in Glasgow all the time actually, as the turnover rate is quite high, and they are expanding their registration and technical dept.

I wish people would do their research before jumping on the bandwagon.
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Old 19-01-2005, 11:10
Everything Goes
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Originally Posted by rossonthenet
Bit misleading. 3 had an Indian Call Centre b4 a Glasgow one.. so no jobs were lost.

They are recruiting in Glasgow all the time actually, as the turnover rate is quite high, and they are expanding their registration and technical dept.

I wish people would do their research before jumping on the bandwagon.

Are you suggesting that joe_m made up the bit about the registrations department being moved to another country and him getting sacked was all his imagination?!

Any company with such high staff turnover is not only bad for staff but bad for customers to. It says to me that there is something very wrong with the way the company is run.
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Old 19-01-2005, 11:46
russellelly
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The Indian call centre for 3 is a nightmare. I had a billing error the other month and it's just going round in circles (still never got it sorted). I'll take a note of the Glasgow number, could come in useful.

Otherwise, if you have a problem the people at the 3 shops in Superdrug are generally very good.
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Old 19-01-2005, 12:50
csd911
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Calling 333 is useless. I've never had anyluck with them.
After yelling at them, I finally got to a superviser and was told that I didn't have any credit in my acount (I did) and that I owed £195 ( I didn't - am on 3pay)
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Old 19-01-2005, 12:52
Steven L Hunter
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Originally Posted by csd911
Calling 333 is useless. I've never had anyluck with them.
After yelling at them, I finally got to a superviser and was told that I didn't have any credit in my acount (I did) and that I owed £195 ( I didn't - am on 3pay)
I got credit taken off me as in the money part and they tried to say i went over the minutes when i had loads left anyway i just left it at that and didn't bother as i waited a week for them to tell me that anyway.

I'm glad i'm not with them anymore its too much hassle!
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Old 19-01-2005, 14:51
rossonthenet
 
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Originally Posted by Everything Goes
Are you suggesting that joe_m made up the bit about the registrations department being moved to another country and him getting sacked was all his imagination?!
Well, travelling from Liverpool every day to work in Glasgow is a bit far fetched.

They do have a call centre in Liverpool, but its a PAYG Enquiries/Top Up Helpline.

Someone has to be lying...
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Old 22-01-2005, 12:48
Dephanix
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Their Customer Service is the worst i have EVER heard!

My sister tried turning on her voicemail and she had to create a password for it, but it then said it was incorect and blocked. So she had to call CC and they said it should be done within 3 working days... This has happened atleast SIX times and she has now given up (she has had the phone for about 4 months now)

And a few days ago her boyfriend who has the same phone bloked his sim, so he phones CC and they said he has to wait 21 hours to generate the PUK code!! Which is absolute balls, since with o2 you can do it instantely FREE on their website :sleep: i dunno! Three CC is absolute s***!
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Old 22-01-2005, 12:52
Steven L Hunter
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Originally Posted by Dephanix
Their Customer Service is the worst i have EVER heard!

My sister tried turning on her voicemail and she had to create a password for it, but it then said it was incorect and blocked. So she had to call CC and they said it should be done within 3 working days... This has happened atleast SIX times and she has now given up (she has had the phone for about 4 months now)

And a few days ago her boyfriend who has the same phone bloked his sim, so he phones CC and they said he has to wait 21 hours to generate the PUK code!! Which is absolute balls, since with o2 you can do it instantely FREE on their website :sleep: i dunno! Three CC is absolute s***!
Yeah what is it with them and their "you have to wait 48hours..." etc as i had that with them about a problem with my phone that i had and phoned them up.

Luckily now i am away from them and will hopefully never go back unless they move their CS to the UK where we live and not india
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Old 22-01-2005, 16:50
joe_m
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Originally Posted by rossonthenet
Well, travelling from Liverpool every day to work in Glasgow is a bit far fetched.

They do have a call centre in Liverpool, but its a PAYG Enquiries/Top Up Helpline.

Someone has to be lying...
thats gone as well

but they gave us the contact centre for organisaing a courier to come and pick up your broken phone which is really busy

i wonder why

i work on that so if anyone wants to track a courier gimme your reference number and i'll check

reckon i could get sacked for that? i

m not arsed to be honest
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Old 22-01-2005, 17:20
lalaland
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Originally Posted by joe_m
0845 355 0352

Glasgow customer services
This number is not available when I call it, can anyone else get through??
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Old 22-01-2005, 17:48
boborsm
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i hate 3 its rubish, im trying to get my motorola c975 unlocked so i can go to 02 but it doesnt seem to be happing unless i pay! stupid network, i phoned them today and asked if i could have my unlaching code and they said it would be £150 i just told them to f off n hanged up! time A £150 FOR A CODE!
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Old 22-01-2005, 18:33
Steven L Hunter
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Originally Posted by boborsm
i hate 3 its rubish, im trying to get my motorola c975 unlocked so i can go to 02 but it doesnt seem to be happing unless i pay! stupid network, i phoned them today and asked if i could have my unlaching code and they said it would be £150 i just told them to f off n hanged up! time A £150 FOR A CODE!
That C975 looks good but i wouldn't get it now as its on the 3 network. I left 3 a few weeks ago and will never go back. They wanted £115 for unlocking from me but i thought that was a rip off so bought a new phone and sold my LG U8120.
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Old 22-01-2005, 19:51
cybersquatter
 
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Choose the contract cancellation menu option and you'll get put through to Glasgow. That shows how little respect they have for their customers.
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Old 22-01-2005, 20:00
joe_m
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Originally Posted by cybersquatter
Choose the contract cancellation menu option and you'll get put through to Glasgow. That shows how little respect they have for their customers.
thats been moved to liverpool now
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Old 23-01-2005, 06:21
Jinty
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I left 3 for that very reason. You also end up PAYING to speak to CS in India, and at 5p a minute I'd like to get it sorted ASAP not spend 20 mins trying to get them to underatsnd WTF I am saying.

The first few times I rang them up they insisted I hadnt registered. In the end I lost my temper and went back to T-mobile.
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Old 23-01-2005, 11:29
Steven L Hunter
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Originally Posted by Jinty
I left 3 for that very reason. You also end up PAYING to speak to CS in India, and at 5p a minute I'd like to get it sorted ASAP not spend 20 mins trying to get them to underatsnd WTF I am saying.

The first few times I rang them up they insisted I hadnt registered. In the end I lost my temper and went back to T-mobile.
Its now Free to call them just as well their CS is sh**e!!!!!
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