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Has anyone used PC world to repair their laptop or PC?


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Old 18-07-2013, 19:56
ashtray88
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I am having them repair my laptop now but they are next to useless! For some reason it took them two days to move the laptop from the store to the repair centre, even though they are only 20 minutes apart. They also said it would take one week and a half to two weeks. But now they are saying it won't be back until next Wedensday (It's been two weeks today)..I was just wondering about other people's experiences with PC World? So far I am very unimpressed. It just seems to me like they don't really care. I just wish I hadn't panicked and researched it first.

I am also really worried that they are going to wipe all the data off my laptop. They did that to my previous laptop without asking me or allowing me to back up the data. I don't know why I used them..so annoyed.
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Old 18-07-2013, 20:41
RobinOfLoxley
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Seems like you already know your mistakes.

1. Should have researched/asked advice first.
2. Should have backed up on another computer or drive before attempting your own repair or sending it off.

Since you already made the same mistakes before, seems to me that some sort of Darwin's Law is in action computer wise.

Hope it works out happily though.

.
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Old 18-07-2013, 20:44
ashtray88
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The thing is, I couldn't back up my laptop because the screen was broken. Therefore i couldn't actually see any of the files I needed to access. I also didn't have access to an external monitor... I am hoping that if they just need to fix the screen they won't need to wipe the harddrive but I don't exactly have a lot of confidence in them. I was just wondering if anyone had actually had any good experience with PCWorld repairs...
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Old 18-07-2013, 20:58
MrQuike
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If it was just a broken screen I shouldn't worry about your hard drive because they've no need to interfere with it. I've replaced my daughters Sony Laptop screen twice now and it's a fairly straightforward screwdriver job that didn't take very long. I think you'll be fine as long as it's just the screen.
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Old 18-07-2013, 21:04
martytoo
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They should have no excuse or reason to wipe your Hard Drive. Replacing a screen should be a simple task for PC World engineers.
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Old 18-07-2013, 21:35
Johnbee
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I took in my laptop to PC World. They mended it while I waited (had a look round) and charged me nothing.
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Old 18-07-2013, 22:35
s2k
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The thing is, I couldn't back up my laptop because the screen was broken. Therefore i couldn't actually see any of the files I needed to access.
You're supposed to perform your backups before the machine goes belly up. Otherwise it kinda defeats the point

PCW should have no need to touch the disk. However, it is worth bearing in mind that no computer repair company is going to take responsibility for your data. Their obligation lies at getting the laptop back up and running again.
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Old 18-07-2013, 23:48
max99
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Whenever you send a computer off to be repaired, you should always assume that there is a good chance that all your data is going to be lost. This might just encourage you to actually make the effort to backup before disaster strikes. There really is no excuse nowadays to not have a backup.
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Old 19-07-2013, 13:50
chandlerp
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Oh and you can always plug in an external monitor using a vga cable or a tv using HDMI if your screen breaks. That way you can recover what you need before handing it over to the goons at PC World
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Old 19-07-2013, 16:34
ashtray88
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If it was just a broken screen I shouldn't worry about your hard drive because they've no need to interfere with it. I've replaced my daughters Sony Laptop screen twice now and it's a fairly straightforward screwdriver job that didn't take very long. I think you'll be fine as long as it's just the screen.
They should have no excuse or reason to wipe your Hard Drive. Replacing a screen should be a simple task for PC World engineers.
This is what I thought, that it was a simple job. I thought it would take a week at most. If I had know it would take longer than two weeks, I probably wouldn't have handed it to them, so I am annoyed they lied to me or at least weren't more honest about how long the repair process really takes.

You're supposed to perform your backups before the machine goes belly up. Otherwise it kinda defeats the point
I know!! Now..

PCW should have no need to touch the disk. However, it is worth bearing in mind that no computer repair company is going to take responsibility for your data. Their obligation lies at getting the laptop back up and running again.
Ok, but I just think they should give you an opportunity to back up your data. But I know they don't have any reason to care.

Whenever you send a computer off to be repaired, you should always assume that there is a good chance that all your data is going to be lost. This might just encourage you to actually make the effort to backup before disaster strikes. There really is no excuse nowadays to not have a backup.
Well when I get my laptop back and hopefully the data is intact I am backing it all up. I will not be happy though if they have wiped my data without even asking especially since they have no need to modify the hardrive and that's why I didn't really think about the data being wiped until after I had handed it in.

Oh and you can always plug in an external monitor using a vga cable or a tv using HDMI if your screen breaks. That way you can recover what you need before handing it over to the goons at PC World
I tried the HDMI thing and it didn't work.
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Old 19-07-2013, 16:43
Maxatoria
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Sometimes you need to hit the FN+Something button to mirror the output to an external screen
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Old 19-07-2013, 21:15
Johnbee
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I am not sure whether you people have been reading the papers lately, but you should always assume that if you take your PC in to be repaired, the police will be given information about it.
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Old 19-07-2013, 21:23
Maxatoria
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I am not sure whether you people have been reading the papers lately, but you should always assume that if you take your PC in to be repaired, the police will be given information about it.
Only if the find something worthy of finding....they're hardly going to report you due to the fact you have looked at 50 sahes of grey on amazon , but really since gary glitter got done over only an idiot would leave anything available to a member of staff at pc world to recover
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