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Sony HXD890 no video


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Old 21-07-2013, 15:13
futaura
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When did Freeview+ start?, the affected Sony/Pioneer recorders are quite elderly.
Well, perhaps I should have said Freeview Playback, which later became Freeview+ . I know my HXD890, sold long ago, had a Freeview Playback sticker on it. It's what was known back then as the Freeview Playback Group 2 features (e.g. series link) which I'm guessing coincided with the introduction of the CRID fields in the EIT.
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Old 21-07-2013, 15:51
Fingerbobs
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Well, perhaps I should have said Freeview Playback, which later became Freeview+ . I know my HXD890, sold long ago, had a Freeview Playback sticker on it. It's what was known back then as the Freeview Playback Group 2 features (e.g. series link) which I'm guessing coincided with the introduction of the CRID fields in the EIT.
Blimey. How often do people update their AV kit? My HXD890 is the most recent thing I bought, less than five years ago, although I confess a YouView box it on its way.

Technology is advancing so fast at the moment it's impossible to keep up with it all. I'd be buying new kit every six months.
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Old 21-07-2013, 16:00
Nigel Goodwin
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My HXD890 is the most recent thing I bought, less than five years ago
It was probably one of the last ones at that?, the RDR-DC100 series which replaced it was discontinued over two years ago, and those had an exceptionally long production run.
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Old 21-07-2013, 16:41
kev
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http://www.bbc.co.uk/news/technology-23395516

Sony says it is experiencing "a major technical issue" after many owners of its DVD recorders lost access to their Freeview TV channels.

Dozens of owners have written to the BBC to complain that a malfunctioning software update on Friday has caused their devices to stop receiving or recording Freeview.
...

Sony HXD recorders, such as the RDR-HXD870 model, which were updated Friday with the firmware 1.70 fix, seem to be affected by the issue.
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Old 21-07-2013, 17:13
chrisy
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Sony HXD recorders, such as the RDR-HXD870 model, which were updated Friday with the firmware 1.70 fix, seem to be affected by the issue.
No idea what that is going on about - there haven't been any firmware updates for these devices for years (and none at all OTA that I know of)
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Old 21-07-2013, 17:21
Nigel Goodwin
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No idea what that is going on about - there haven't been any firmware updates for these devices for years (and none at all OTA that I know of)
No, it's a total load of rubbish - it was posted on one of the websites linked to earlier - I posted the date of the last update release earlier as well, it was a few years ago now (and I don't even know if it was OTA even back then).
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Old 21-07-2013, 23:04
amtrakuk
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Has anyone actually been able to do an update using one of the download images? I have done a straight file copy onto a blank CD-R as well as burnt it as an image file. Either way when trying to run the update it appears to start the update process then says "CD" on the display and spits out its dummy. At the moment I'm using 1.15 and wondered if I have to do a staggered upgrade or I can go straight for the updated version? More to the point why doesn't it except the CDs I burn for it?
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Old 22-07-2013, 08:51
Nigel Goodwin
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Has anyone actually been able to do an update using one of the download images? I have done a straight file copy onto a blank CD-R as well as burnt it as an image file. Either way when trying to run the update it appears to start the update process then says "CD" on the display and spits out its dummy. At the moment I'm using 1.15 and wondered if I have to do a staggered upgrade or I can go straight for the updated version? More to the point why doesn't it except the CDs I burn for it?
The 'update' on the display is nothing to do with the software, it simply refers to updating of the EPG data, and possibly may stop you doing a software update from CD as it doesn't get that far?.

But in any case, it wouldn't have helped in any way.
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Old 22-07-2013, 11:37
soulboy77
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Sony Official Thread on this: http://community.sony.co.uk/t5/Home-...68398#U1268398

My Sony recorder was still working fine this morning after killing the 'Update' at the weekend. I believe the EPG data error was indeed corrected yesterday as has been reported.
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Old 22-07-2013, 18:08
barbeler
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It looks like I'm going to have to get a new one now. I simply can't carry on without CRID fields in the EIT.
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Old 22-07-2013, 18:16
futaura
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It looks like I'm going to have to get a new one now. I simply can't carry on without CRID fields in the EIT.
Not quite sure I understand? The problem should have been rectified by now bringing everything completely back to normal as it was before Friday.
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Old 22-07-2013, 19:24
AdamAnalogue
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Originally Posted by barbeler View Post

It looks like I'm going to have to get a new one now. I simply can't carry on without CRID fields in the EIT.

Not quite sure I understand? The problem should have been rectified by now bringing everything completely back to normal as it was before Friday.



Do you recognise irony when you see it?
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Old 22-07-2013, 23:27
amtrakuk
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The 'update' on the display is nothing to do with the software, it simply refers to updating of the EPG data, and possibly may stop you doing a software update from CD as it doesn't get that far?.

But in any case, it wouldn't have helped in any way.
I was meaning a manual firmware update. Ive been trying for weeks to update the firmware to the latest version via downloading the "mem" files, tried burning the file to a CD and tried burning it to a CD as an image file. Either way I try using the standby/play method which starts to read the CD and then it just spits it out. Is there a proper procedure for this? Youtube video?

Thanks
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Old 23-07-2013, 08:59
Nigel Goodwin
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I was meaning a manual firmware update. Ive been trying for weeks to update the firmware to the latest version via downloading the "mem" files, tried burning the file to a CD and tried burning it to a CD as an image file. Either way I try using the standby/play method which starts to read the CD and then it just spits it out. Is there a proper procedure for this? Youtube video?

Thanks
The procedure is listed on the Sony website, where you download the files from.
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Old 23-07-2013, 10:26
craggie
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The problem is that the procedure listed on the Sony website doesn't work! I've been trying too.
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Old 23-07-2013, 14:49
Nigel Goodwin
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This is essentially it:

1. Press the [Open/Close] button to open the tray, and insert the upgrade disc.
2. Press the [Rec/Stop] button. Hold this button and simultaneously press the [Playback] button.
3. The upgrading starts. The disc ejects during upgrading.
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Old 30-07-2013, 18:52
Viewer66
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My HXD 790 was stuck in the update state this afternoon.
After I got control of it again I went to the EPG. It was the funny colour again and soon crashed leaving a black screen and no stations watchable.
Exactly the same fault as it was about 9 days ago. It was working perfectly yesterday.
I am in Winter Hill main transmitter region.
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Old 01-08-2013, 09:12
Viewer66
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My HXD 790 was stuck in the update state this afternoon.
After I got control of it again I went to the EPG. It was the funny colour again and soon crashed leaving a black screen and no stations watchable.
Exactly the same fault as it was about 9 days ago. It was working perfectly yesterday.
I am in Winter Hill main transmitter region.
Apparently it was a problem with the EPG transmitted from Winter Hill (it can be different info due to regional variations)
Sony contacted Winter Hill and the problem is resolved for the time being.
My PVR became fully functional again around 1.00pm yesterday, 31 August.
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Old 05-08-2013, 12:13
Chappers2000
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Just to throw my hat in the ring rather late in the day, hoping for a reply...

My HXD890 hasn't been the same since this EPG issue.
I experienced much of what everyone else has witnessed. I (probably un-necessarily) did the 1.24 firmware update, which initially didn't complete properly (stuck on "Download-5") but after more recent attempts, it completed ok. I did the "French EPG" setting while the main issue was being sorted out.

Once the national issue was resolved, my system recovered but ultimately, I am left with one problem which wasn't there before:

On a re-tune of the device, it stores approximately 110 channels, but it seems to miss BBC 1, BBC2, ITV 1 and a few others. I can't ascertain why.

I have tried various things listed in this forum and the Sony forum, including the factory reset followed by a 2 minute power disconnect then complete the easy setup. I have also tried the re-tune without the aerial plugged in then re-tune. None of which improve the situation.

On one attempt at re-tuning it did store the missing channels, but I was left with "No Signal" when I attempted to select them.

On one other attempt in the past couple of weeks, I was finding that setting the device's output to 1080p was causing more disruption on the signal so I had to revert to 1080i - which I thought was strange, as it had never had a problem before all this kicked off. Not sure if that issue is still apparent though as the BBC channels don't even seem to be located anymore.

I am completely stumped and have been left with a partially-working device that I don't feel I can rely on.

If anyone can shed any light on this I would greatly appreciate it.

Regards

Steve



Background info:
Loft aerial on a 6-way booster outputting to 4x different TVs as well as the HXD890 - all of which don't experience any tuning difficulties.
Location is Sleaford, Lincolnshire (NG34) so am using the Belmont transmitter.
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Old 08-08-2013, 09:51
fedman
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Just to throw my hat in the ring rather late in the day, hoping for a reply...

My HXD890 hasn't been the same since this EPG issue.
I experienced much of what everyone else has witnessed. I (probably un-necessarily) did the 1.24 firmware update, which initially didn't complete properly (stuck on "Download-5") but after more recent attempts, it completed ok. I did the "French EPG" setting while the main issue was being sorted out.

Once the national issue was resolved, my system recovered but ultimately, I am left with one problem which wasn't there before:

On a re-tune of the device, it stores approximately 110 channels, but it seems to miss BBC 1, BBC2, ITV 1 and a few others. I can't ascertain why.

I have tried various things listed in this forum and the Sony forum, including the factory reset followed by a 2 minute power disconnect then complete the easy setup. I have also tried the re-tune without the aerial plugged in then re-tune. None of which improve the situation.

On one attempt at re-tuning it did store the missing channels, but I was left with "No Signal" when I attempted to select them.

On one other attempt in the past couple of weeks, I was finding that setting the device's output to 1080p was causing more disruption on the signal so I had to revert to 1080i - which I thought was strange, as it had never had a problem before all this kicked off. Not sure if that issue is still apparent though as the BBC channels don't even seem to be located anymore.

I am completely stumped and have been left with a partially-working device that I don't feel I can rely on.

If anyone can shed any light on this I would greatly appreciate it.

Regards

Steve



Background info:
Loft aerial on a 6-way booster outputting to 4x different TVs as well as the HXD890 - all of which don't experience any tuning difficulties.
Location is Sleaford, Lincolnshire (NG34) so am using the Belmont transmitter.
You may have already tried this trick, but worth a try.
Disconnect your aerial and perform a retune, it shouldn't find any channels, save this.
On front panel press and hold STOP button, at the same time press POWER OFF button (also front panel).
Unplug mains and leave for a couple of minutes.
Replug mains, and wait a short time.
Press POWER/STANDBY on front panel.
Go to INSTALL MENU, perform 'EASY SETUP'.
Worked for me, good luck.
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Old 08-08-2013, 10:24
Chappers2000
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You may have already tried this trick, but worth a try.
Disconnect your aerial and perform a retune, it shouldn't find any channels, save this.
On front panel press and hold STOP button, at the same time press POWER OFF button (also front panel).
Unplug mains and leave for a couple of minutes.
Replug mains, and wait a short time.
Press POWER/STANDBY on front panel.
Go to INSTALL MENU, perform 'EASY SETUP'.
Worked for me, good luck.
Thanks for the reply. Unfortunately I've tried this approach a couple of times since, to no avail.
I'm wondering if perhaps the firmware update might have altered my device's perception as to which region or muxes to tune into?
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Old 08-08-2013, 10:54
fedman
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My HXD890 hasn't been the same since this EPG issue.
I experienced much of what everyone else has witnessed. I (probably un-necessarily) did the 1.24 firmware update, which initially didn't complete properly (stuck on "Download-5") but after more recent attempts, it completed ok. I did the "French EPG" setting while the main issue was being sorted out.




Background info:
Loft aerial on a 6-way booster outputting to 4x different TVs as well as the HXD890 - all of which don't experience any tuning difficulties.
Location is Sleaford, Lincolnshire (NG34) so am using the Belmont transmitter.
Sorry, I should have read you post more carefully. I think you may be correct that some corruption has occured when it got stuck on 'Download-5'. Not sure if it's possible to do a local download of firmware via a CD/DVD from Sony's website rather than 'over the air'?
Again, good luck.
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Old 24-05-2014, 00:23
chrisy
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I haven't checked myself, but apparently this issue has resurfaced again tonight.
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Old 24-05-2014, 04:35
amaninspired
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From what I can tell, the issue has indeed resurfaced. My RDR-HXD995 is behaving in exactly the same way as it did when this issue first arose. I am really annoyed that they have managed to screw up the Freeview EPG again! One would have thought that doing this the first time would have made them learn!
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Old 24-05-2014, 04:44
amaninspired
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Incidentally, Sony U.K.'s twitter feed has gone into meltdown over the issue. They are being bombarded by irate people, all of whom are pretty annoyed that this issue has arisen again.

Should you feel the urge, I would go tweet them @SonyUK. It is on a rare occasion such as this that I wish I actually had a twitter account… (Before anyone suggests, I know they're easy to set up – I just don't want one)
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