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Toshiba Laptop Optical Drive?


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Old 25-07-2013, 18:24
ACL777
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Hi. I've just bought this laptop only a few weeks ago. To begin with the optical drive played cds and dvds but suddenly after only just four weeks of minor use its not doing anything. The drive makes a whirring sound as if everything is good for a few seconds and then nothing. Any advice please or is it a trip back to John Lewis, Cheers
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Old 25-07-2013, 18:30
Stig
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Can you see the contents of the disk in Windows Explorer?

It might just be Autoplay is switched off...
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Old 25-07-2013, 19:30
ACL777
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No there's nothing. All sounds healthy but nothing appears or loads. Nothing in the windows menu that's visible.
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Old 25-07-2013, 19:53
coachtrip_fan99
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You should see the drive if you go into "my computer"

What happened if you click on it?
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Old 25-07-2013, 19:56
in_focus
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Can you see the DVD drive icon when you click on My Computer, also what operating system are you using?
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Old 25-07-2013, 20:01
ACL777
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Hi. No icon is showing. I'm using a toshiba satelite on windows 8.
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Old 25-07-2013, 20:04
ACL777
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There's no My computer. Just computer. Clicking on that just says hard disc drives and gives me info on free storage left.
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Old 25-07-2013, 20:15
psionic
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You could try the FixIt http://support.microsoft.com/kb/314060
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Old 25-07-2013, 20:37
ACL777
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Thanks for all the advice. I've just trouble shooted and windows has detected DVD driver is not working properly. I let Windows try and fix it but it said it was unable to. It's now saying not fixed "DVD playback device is not working properly". Is the only option left taking it back to John Lewis. It's only a few weeks old.
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Old 25-07-2013, 20:47
coachtrip_fan99
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Thanks for all the advice. I've just trouble shooted and windows has detected DVD driver is not working properly. I let Windows try and fix it but it said it was unable to. It's now saying not fixed "DVD playback device is not working properly". Is the only option left taking it back to John Lewis. It's only a few weeks old.
Well john lewis customer care is supposed to bre very good - so you should be OK
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Old 25-07-2013, 20:52
ACL777
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Thanks. It's saying problem with the driver. It needs to be reinstalled.Hardware changes might not have been detected. Ah well as you say John Lewis customer care is meant to be good.
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Old 25-07-2013, 20:57
coachtrip_fan99
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You could try going into the device manager and clicking on the DVD drive (right click) and see if there are any driver updates.

If not, you could click remove, and then restart the computer, it will redirect the drive and maybe reinstall the drivers
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Old 25-07-2013, 21:45
in_focus
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Sounds like the common problem of a registry error.

The machine isn't faulty, a piece of software or malware has caused an issue. Your options are.

1. Backup up your data then restore the machine to its factory condition using the recovery discs or partition. (You did make recovery discs didn't you as prompted by the machine?)

2. Try and repair the registry, fairly easy depending on your level of skill with XP, Vista or 7 but I have no experience of 8 I'm afraid.

Try looking here for help
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Old 25-07-2013, 21:45
ACL777
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I've found device status. It just says " windows cannot start this hardware device because its configuration infomation(in the registry) is incomplete or damaged.
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Old 25-07-2013, 21:48
ACL777
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No I never made recovery discs and to be honest my level of skill is poor. However your diagnoses is spot on.
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Old 25-07-2013, 21:55
Maxatoria
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Probably its f---'d...the general rule with most IT stuff is that it fails very quickly or will last for years
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Old 25-07-2013, 21:56
in_focus
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I don't know if the latest Toshiba's still come with paper manuals but look up "system recovery" and that will solve your problem. The machine will then be as you took it out of the box so make sure you backup photos, music etc. to some form of external storage i.e. USB stick or external hard drive before you start.
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Old 25-07-2013, 22:02
ACL777
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Cheers I will do that. Would it be worth uninstalling the advanced driver and then reinstalling just before doing a factory reset. My other question and last is would John Lewis do anything if all this fails or am I on my own with this problem . Cheers .
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Old 25-07-2013, 22:05
in_focus
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Probably its f---'d...the general rule with most IT stuff is that it fails very quickly or will last for years
That's true of hardware but this is software, the OP has already confirmed it is a registry problem.
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Old 25-07-2013, 22:14
in_focus
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Cheers I will do that. Would it be worth uninstalling the advanced driver and then reinstalling just before doing a factory reset. My other question and last is would John Lewis do anything if all this fails or am I on my own with this problem . Cheers .
Well you could try, you couldn't make it worse.

Bear in mind as it is almost certainly software John Lewis may make a charge to do the hard drive recovery. If system recovery doesn't resolve it (very unlikely) then it will be hardware and your warranty should cover it.
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Old 25-07-2013, 22:54
RobinOfLoxley
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Not sure if the MS DVD Fixit works with W8. Only takes a minute to try and again can't make things worse.

http://www.google.co.uk/search?pws=0...q=ms+dvd+fixit
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Old 26-07-2013, 11:39
ACL777
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Well you could try, you couldn't make it worse.

Bear in mind as it is almost certainly software John Lewis may make a charge to do the hard drive recovery. If system recovery doesn't resolve it (very unlikely) then it will be hardware and your warranty should cover it.
Thanks very much for the advice. I backed everything up this morning and did a system refresh. I now have a working cd/DVD drive.
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Old 26-07-2013, 20:09
in_focus
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Well done, glad it all went OK. Just make sure you burn your recovery discs now and keep your backups up to date.
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Old 28-07-2013, 18:38
ACL777
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Since refreshing toshiba video player doesn't play my dvds. The play button is there but its greyed out. Has anyone got anymore ideas. As well as this some tv I used to to stream off websites no longer load up. All this has happened since refreshing my system .
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Old 28-07-2013, 22:15
in_focus
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Sounds like a codec or application has been missed from the recovery image due to licensing, did you receive any discs with the machine?. If not you may have to down load and install it manually from the Toshiba support website or you could install VLC from here

It plays just about anything video or audio.
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