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RDR-HXD 1065 Stuck on "Welcome"


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Old 26-07-2013, 23:31
Chris at Home
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For several months, there has been a tendency for my HXD 1065 to get frozen on the "welcome" screen and I have sometimes spent as long as 10 minutes holding down the power and eject buttons (amongst others) and finally getting the "load" on the display.

I am not the only one. A look at various web pages reveals other users have had the same problem. A local repair shop has been visited and I was told that the software needs updating. Unfortunately, it would appear that a software update was responsible for this "frozen welcome" in the first place! I don't want to upgrade the machine because it had been faultless for 5 years and I can't find any other recorders that can record/playback on DVD+, DVD- (video) or DVD- (VR mode) and is able to edit a DVD+ disc.

Has anyone else had similar problems?
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Old 26-07-2013, 23:46
soulboy77
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What firmware level are you currently on?
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Old 27-07-2013, 13:03
Chris at Home
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What firmware level are you currently on?
I wish I knew! Where can I find this on the menu? Trawled through it but can't find any firmware/software reference.
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Old 01-08-2013, 14:56
Chris at Home
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I took the machine to my local repair shop and they said that the failure to boot up appears to be a fault with the HDD. Repair would cost about £200 to replace it. Next: "You might be better off looking for a replacement because Sony know that this model is 6 years old and (by their judgement) is rather old". Oh, really.

Now, try and find another machine that will do everything that this one will do. I can't. Will some company build one for me? What about YOU, Sony? I don't mind if it is driven by steam because, if it is, it will probably last another 75 years.
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Old 01-08-2013, 14:58
Nigel Goodwin
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What about YOU, Sony?
Sony discontinued DVD recorders a couple of years ago, DVD recorders are pretty well going the way of VCR.
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Old 01-08-2013, 17:27
chrisy
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Now, try and find another machine that will do everything that this one will do. I can't. Will some company build one for me? What about YOU, Sony? I don't mind if it is driven by steam because, if it is, it will probably last another 75 years.
Take a look at the lovely Panasonic Blu-ray recorders *drool*
http://www.amazon.co.uk/Panasonic-DM...xp_grid_pt_0_1
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Old 01-08-2013, 20:39
Nigel Goodwin
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Take a look at the lovely Panasonic Blu-ray recorders *drool*
http://www.amazon.co.uk/Panasonic-DM...xp_grid_pt_0_1
Then look at the price, and how poorly they have done

However, they do have the massive advantage of actually been a proper PVR, with an added BD recorder - as opposed to a DVD/BD recorder with an HDD added (not a PVR), like almost all others.
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Old 02-08-2013, 13:20
chrisy
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Then look at the price, and how poorly they have done
I'm not privy to Panasonic's sales figures, however I'd suggest if they haven't done well it's purely due to the price. They must be doing well enough out of them, as they release a new model every year.
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Old 02-08-2013, 13:22
chrisy
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I took the machine to my local repair shop and they said that the failure to boot up appears to be a fault with the HDD. Repair would cost about £200 to replace it. Next: "You might be better off looking for a replacement because Sony know that this model is 6 years old and (by their judgement) is rather old". Oh, really.
You can probably replace it yourself. I'm not sure on this particular model, but most PVRs just have standard HDDs in them. Pick one up cheap and replace it, then format it through the menu. Should work - open it up first though to find out what sort you need (if you take it down a local PC shop they'll be able to suggest the right type)
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Old 02-08-2013, 13:37
Nigel Goodwin
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You can probably replace it yourself. I'm not sure on this particular model, but most PVRs just have standard HDDs in them. Pick one up cheap and replace it, then format it through the menu. Should work - open it up first though to find out what sort you need (if you take it down a local PC shop they'll be able to suggest the right type)
Depends on the recorder, certainly some Sony's require a special 'service remote' in order to change the HDD, and also the drive size is fixed - so fitting a larger HDD still only gives you the same size as the old one.
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Old 02-08-2013, 23:34
chrisy
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Depends on the recorder, certainly some Sony's require a special 'service remote' in order to change the HDD, and also the drive size is fixed - so fitting a larger HDD still only gives you the same size as the old one.
There is some good info here: http://www.avforums.com/forums/blu-r...-upgraded.html

Although all the service manual links appear to be dead.
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Old 01-09-2013, 21:25
Chris at Home
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You can probably replace it yourself. I'm not sure on this particular model, but most PVRs just have standard HDDs in them. Pick one up cheap and replace it, then format it through the menu. Should work - open it up first though to find out what sort you need (if you take it down a local PC shop they'll be able to suggest the right type)
It is still waiting at my local servicing shop. Sony said a "yes" to supplying the switching circuits for the HDD and DVD boot up sequence but sent the wrong bits. Apologies all round and Sony are now going to send the correct bits. For the last couple of weeks, nearly everyone concerned seems to be on holiday, so that adds to the delay. "Please be patient" and all that.
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Old 14-09-2013, 19:37
Chris at Home
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Sony are now going to send the correct bits.
The good news: Now it is fixed. It was a failure of the switching-in circuits that were stopping the system from booting up.

The bad news: A bill of £130. At least it is alive and kicking.
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Old 02-12-2013, 22:20
Moise
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I have the same problem and wondering if the costs of repair will be worth it. My hxd 1065 frose on Welcome and for a few weeks we were able to unplug (power) and replug and it unfroze eventualy. Now it is permanently frozen, stuck on "Welcome". I found a service manual pdf online and tried to go in service mode as per the recomendation:
1-Plug video out to a monitor
2-Press open/close and play together, and plug in power cord.
Nothing hapened. So I think service mode is not even accessible with this issue, maybe someone could confirm this?
From reading the previous post, i think it is very likely to be the switching-on circuit. I know it costed £130, but was it including lots of faff time from the repairer to try find the fault? Do you know how much the parts only were? And estimatef time to replace it without faff?
Cheers
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Old 04-05-2014, 22:49
Chris at Home
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I have the same problem and wondering if the costs of repair will be worth it. My hxd 1065 frose on Welcome and for a few weeks we were able to unplug (power) and replug and it unfroze eventualy. Now it is permanently frozen, stuck on "Welcome". I found a service manual pdf online and tried to go in service mode as per the recomendation:
1-Plug video out to a monitor
2-Press open/close and play together, and plug in power cord.
Nothing hapened. So I think service mode is not even accessible with this issue, maybe someone could confirm this?
From reading the previous post, i think it is very likely to be the switching-on circuit. I know it costed £130, but was it including lots of faff time from the repairer to try find the fault? Do you know how much the parts only were? And estimatef time to replace it without faff?
Cheers
Sorry about the months of delay but I have not been around for several months. My original estimate was £200 but that was "worst case scenario" from the repair shop. £130 worth of repair and parts with, I think, an approximate 50/50 split of parts and labour. By now, you have probably had the repair or replacement. DVD recorders seem to be thin on the ground these days but there are still plenty of shops selling DVDs. Odd, isn't it?
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Old 13-10-2014, 09:03
soulboy77
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It is still waiting at my local servicing shop. Sony said a "yes" to supplying the switching circuits for the HDD and DVD boot up sequence but sent the wrong bits....
It seems that the PSU and specifically faulty capacitors are always at fault when any type of unit gets stuck on start up.
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Old 13-10-2014, 11:20
Nigel Goodwin
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It seems that the PSU and specifically faulty capacitors are always at fault when any type of unit gets stuck on start up.
Not on Sony gear, they use decent quality capacitors and it's almost totally unknown - poorer makes (particularly Samsung) use the cheapest and poorest quality ones they can buy, and subsequently have huge problems with duff capacitors.
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