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BT Infinity installation - no faceplate |
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#1 |
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Forum Member
Join Date: Nov 2005
Posts: 73
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BT Infinity installation - no faceplate
I had BT Infinity installed this morning and the engineer didn't install a new faceplate on the phone extension point. When I asked him about this he said he had run out and they weren't necessary. He said all the faceplate did was build the filter into the extension point. Is this correct or is it likely to cause me problems with my broadband in the future?
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#2 |
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Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
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If you do not have a filtered faceplate, it means that you will need a microfilter on all of your sockets.
If i was you, I would call my ISP and ask them to send an engineer round to finish the job left by the first one. |
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#3 |
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Forum Member
Join Date: May 2010
Posts: 3,089
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I had infinity installed last Monday and the engineer fitted a new faceplate, he said it was needed (even though i already had a filtered one).
I would phone BT and tell them that the engineer done a botch job. |
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#4 |
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Forum Member
Join Date: May 2010
Posts: 3,089
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EDIT for my last post.
As long as the engineer installed a new faceplate on your master socket all your extensions will be filtered. Some good info here:- http://www.clarity.it/telecoms/adsl_faceplate.htm |
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#5 |
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Forum Member
Join Date: Jan 2002
Location: too close to Hell, Londonistan
Posts: 4,567
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I'd get them back, or add the faceplate yourself especially if you find your speeds aren't good or it's unreliable.
http://www.clarity.it/vdsl_nte5_adaptor_faceplate.htm even on ADSL2+ those openreach filters are brilliant and arguably the best. |
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#6 |
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Forum Member
Join Date: Aug 2009
Location: Caledonia
Posts: 5,687
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Quote:
EDIT for my last post.
As long as the engineer installed a new faceplate on your master socket all your extensions will be filtered. Some good info here:- http://www.clarity.it/telecoms/adsl_faceplate.htm |
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#7 |
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Forum Member
Join Date: Nov 2005
Posts: 73
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Thanks for all the replies.
I'm not impressed by the engineers. I had one come a couple of weeks ago and he said he couldn't install it at all because he said both my sockets were acting as main sockets rather than one being an extension. Then the one that came today said the first one didn't know what he was talking about and there was no problem installing it. I really don't want to take a third day of work just for them to change the faceplate so unless I have problems with it might just not bother
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#8 |
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Forum Member
Join Date: Aug 2009
Location: Caledonia
Posts: 5,687
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So, does your MASTER socket have a ff or not?
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#9 |
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Forum Member
Join Date: Oct 2004
Posts: 14,637
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Quote:
Thanks for all the replies.
I'm not impressed by the engineers. I had one come a couple of weeks ago and he said he couldn't install it at all because he said both my sockets were acting as main sockets rather than one being an extension. Then the one that came today said the first one didn't know what he was talking about and there was no problem installing it. I really don't want to take a third day of work just for them to change the faceplate so unless I have problems with it might just not bother ![]() |
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#10 |
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Forum Member
Join Date: May 2003
Location: West Sussex
Posts: 990
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I had broadband with an older NTE5 faceplate, that had the filter in so I didn't need one on each socket in the house. Mine wasn't changed to the new one when I got fibre installed. However, I had a fault where the line kept disconnecting and also my speed was jumping up and down.
An engineer was called out and couldn't find any problems. He did do a few wiring re-crimps though and also changed to the newer faceplate. Everything was fine after that. So clearly that was probably the cause. |
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#11 |
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Forum Member
Join Date: Nov 2005
Posts: 73
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Quote:
So, does your MASTER socket have a ff or not?
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#12 |
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Forum Member
Join Date: Nov 2005
Posts: 73
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Quote:
If you would rather not take time off work it might be worth buying the faceplate that people have already linked to, if you're confident that you can install it.
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#13 |
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Forum Member
Join Date: Aug 2009
Location: Caledonia
Posts: 5,687
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Quote:
Sorry but was is an ff?
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#14 |
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Forum Member
Join Date: Oct 2004
Posts: 14,637
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Quote:
Thanks, maybe I will try that although I don't know which of my sockets is the master. As I said in my earlier post the engineer that came last week said they were both master sockets and said he couldn't install it at all.
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#15 |
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Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
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Quote:
I'm not impressed by the engineers.
He was simply a lazy sod who was trying everything possible to avoid doing his job! |
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#16 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,540
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Could be an engineer down on their luck and slumming it as an installer?
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#17 |
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Forum Member
Join Date: Jul 2000
Posts: 4,807
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Quote:
It doesn't make much sense that a BT tech is unable to figure that out and actually fix it so that you only have one socket.
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#18 |
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Forum Member
Join Date: Jun 2009
Posts: 2,127
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My master socket already had a filtered faceplate on it, that I ordered from ADSL nation,
But when we went fibre optic, the guy replaced it with the open reach faceplate - with the data connection socket at the top. I wouldn't have been too happy if they didn't. You should call your provider and insist, op |
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#19 |
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Forum Member
Join Date: Nov 2005
Posts: 73
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Quote:
It doesn't make much sense that a BT tech is unable to figure that out and actually fix it so that you only have one socket.
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#20 |
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Forum Member
Join Date: Jul 2000
Posts: 4,807
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Self installs are coming soon anyway for FTTC so it'll be back to microfilters for everyone.
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#21 |
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Forum Member
Join Date: Aug 2013
Posts: 3
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BT Nightmare
I know how you feel. We had infinity installed on the
22nd July as well as a phone line extension to a bedroom. the engineer could not work out why the internet was not working. reported it as a outside fault, the next engineer arrived on the 26th and informed us that it must of been a contractor because the had only gone and ran the phone line extension from the virgin media phone line ! and he had plugged the infinity broadband into the virgin media broadband !!! we have to wait till the 14th August for a engineer to fix it ... to top that off , whoever came on the 26th has disconnected the virgin phone line meaning we cant use a line we are still paying for . I did not intend to cancel virgin media until everything was working , but we had not had a chance to tell anyone we had changed numbers yet . yes I am a bit fed up lol. oh and BT say they can fast track it unless the order is cancelled started from scratch .
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#22 |
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Forum Member
Join Date: Jul 2000
Posts: 4,807
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Bloody contractors.....
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#23 |
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Forum Member
Join Date: Aug 2013
Posts: 3
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I just hope whoever comes next will fix the virgin phone line regardless of the fact I intend to cancel virgin . I don't think they would be happy that BT have messed with their line and would no doubt want to charge me for them to fix it
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#24 |
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Forum Member
Join Date: Oct 2004
Posts: 14,637
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I'm glad my install was done by an actual Openreach employee (although apparently only recently trained) - even fixed my allegedly slightly dodgy extension wiring that stopped working after he fitted the faceplate. I do see Kelly vans around the place though, I assume they're a/the contractor.
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#25 |
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Forum Member
Join Date: May 2010
Posts: 3,089
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Quote:
I'm glad my install was done by an actual Openreach employee (although apparently only recently trained) - even fixed my allegedly slightly dodgy extension wiring that stopped working after he fitted the faceplate. I do see Kelly vans around the place though, I assume they're a/the contractor.
http://www.speedtest.net/result/2876216563.png |
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