I know how you feel. We had infinity installed on the
22nd July as well as a phone line extension to a bedroom. the engineer could not work out why the internet was not working.
reported it as a outside fault, the next engineer arrived on the 26th and informed us that it must of been a contractor because the had only gone and ran the phone line extension from the virgin media phone line ! and he had plugged the infinity broadband into the virgin media broadband !!!
we have to wait till the 14th August for a engineer to fix it ... to top that off , whoever came on the 26th has disconnected the virgin phone line meaning we cant use a line we are still paying for . I did not intend to cancel virgin media until everything was working , but we had not had a chance to tell anyone we had changed numbers yet .
yes I am a bit fed up lol. oh and BT say they can fast track it unless the order is cancelled started from scratch .