Originally Posted by Dancc:
“Needless to say I won't be joining you in shedding any tears over this news. Whilst they may have successfully convinced a gullible few that they are the best thing since sliced bread, Sky had become disturbingly dominant and complacency has crept in.”
Whilst I've acknowledged their qualities as a business over the years on the forum, as a Sky customer I have some sympathy with your view.
I've found Sky's customer service woeful of late and it's really left me feeling that my custom isn't of any great concern to them (note- this has nothing to do with "deals"!)
The competitive landscape has been quite comfortable for Sky, and I don't think their customer care has adjusted to the fact that some of their customers are seeing significant extensions of choice for the first time, and that they need to be proactive and efficient in sorting problems if/when they arise.
For me, access to Sky Sports channels is the only "challenge" remaining that would stop me from severing being a (direct) Sky customer, and even then I have an option if "pushed".
So, whilst I take Sky Sports and BT Sport at present, I am pleased to see BT Sport developing in to a genuine alternative to Sky Sports.