Originally Posted by d'@ve:
“First the good news, the trick is, as I've mentioned once before, to use the website. I upgraded online to BT Cloud 50GB, it was available to me within half an hour.”
I initially tried that, I always do. It wanted me to re-contract, which I didn't want to do online for three reasons:
- I had no idea whether the same terms would apply, including my Infinity discount.
- It mentioned terms & conditions but provided no link to them, so I had no idea what terms & conditions it was referring to.
- It didn't say how long the new contract term would be.
Even the phone assistants I spoke to apparently didn't know - one said the re-contract would be 12 months, another said 18 months. One said I'd be a "new customer" and would lose my discount, another said it'd be the same price as before. Two said that I shouldn't even need to recontract to get the 50 GiB because I've already recontracted twice since they introduced the current BT Cloud terms in February 2013, one said I'd have to recontract.
Basically a mess, but it seems as though I'll be getting the 50 GiB in a few days with no changes to my contract or charges, which is what I'd expect. We'll see.
I use Dropbox (40 GiB for free) for my most critical stuff but I plan on using BT Cloud just to keep a separate copy of some backups I have on my server. Since it said it was free I thought I might as well give it a try.