[Stigid]

3 (Three) mobile phone Company

I was looking into taking out a few contracts with 3 (Three) mobile phone provider for my UK based businesses.

I was interested in their new 3-2-1- tariff. And 3G phones too.

I had problems signing up on their website, so sent a web form email, being unable to find a phone number to ring them on.

0800 358 8460 , after a 12 minute wait, couldn't deal with my query and referred me back to the web email service.

Other phone numbers took me to the same menus.

This was the auto response I initially received...
We’ve received your email and we’ll get back to you within five working days. !!

Friday afternoon I received a phone call from 3 (Three) Customer Services. (Four days wait)
"Is it convenient to talk ?" .... No, can you call me back over the weekend ?...... "We don't work weekends"]!!!

This is despite what their website states.


A woman with a very strong Indian accent, introduced herself as Susan !!, over a very crackly phone line.

Her voice was very distant, and I struggled to hear her, never mind understand what she was saying.

I had to repeat myself several times, and was getting nowhere fast.

"Can I speak to a UK based operator".... "No"

I terminated the call.

They have lost potential business worth £thousands per annum.

[dephanix02]

Three genuinely have no interest in business users. They are designed only for personal customers.

[Thine Wonk]

Quote:

Originally Posted by Stigid

[b]

I was looking into taking out a few contracts with 3 (Three) mobile phone provider for my UK based businesses.


They have lost potential business worth £thousands per annum.

3-2-1 is Pay as you go is it not? You operate your business from PAYG phones?

As above they are very much a consumer business, they largely pulled out of the business market a few years ago and have very little interest in it I think. I'd go into a Three store, TBH I think it's 1/2 you too.

They did call you back within the time they said they would, then you asked them to call you back on Saturday and that team don't work Saturday. Sounds me to like you expect prices like 1 or 2 pennies on the cheapest UK tariff and premium UK support, which you're not going to get I'm afraid mate.

[-GONZO-]

Go into a three store and talk a non Indian staff member who do work weekends.

[jabbamk1]

Quote:

Originally Posted by dephanix02

Three genuinely have no interest in business users. They are designed only for personal customers.

Then why do they have a business department?

I suggest the OP actually go through the business enquiries section. Like he would for any company.

Tbh it sounds like the OP has a problem with sorting out his own issues and blames others for his problems. And why you would sign up for thousands of £'s worth of consumer tariffs rather than business tariff baffles me.

[Stigid]

To answer the points well made above...

I was initially hoping to sign up as a personal customer, to see what the coverage / facilities were like, then go onto business tariffs if so inclined,

Sadly, the initial experience was an appallingly bad one.

It is not my loss.


I do normally operate PAYG for most of my staff, that way the costs can be controlled and it leaves little opportunity for abuse.

Lots of staff, but not high usage amongst most.

The 3-2-1 tariff seemed to offer as a personal customer a good deal.

Business tariffs were to be considered later.

As a business customer, would I not have the same Indian CS problems as related above ?


As mentioned, I'm sticking with Virgin.

And Orange.

[abarthman]

Three custormer services are crap?

Who would have imagined such a thing?

[-GONZO-]

Quote:

Originally Posted by Stigid

As a business customer, would I not have the same Indian CS problems as related above ?

Not if you'd gone into a Three store you wouldn't.

[Thine Wonk]

Business customer services is based in Glasgow.

Three are open on Saturday if you call then and they did get back to you within the time they said, it's just you refused to take the call and the dept that called you probably weren't open on a Saturday.

Quote:

Business tariffs were to be considered later.

Ahhhh...

[The Lord Lucan]

Always deal with the business department from the very start. It is what it is there for and why they trained to deal with it. Daft not to.

[scooby1970]

Our business use Three for our installers, and to be fair the Customer Service have been no worse than any other network.

Mark

[Three]

Three customer services are appauling. I called on Saturday and gave them my phone number and only my phone number, the operator responded with 'The name on the account isn't the same as the one you've given me', surprising as I hadn't given her my name at this point.

Everytime I call about the same issue that has gone unresolved for 2-3 months they ask me to carry out their checks which involve clearing the browser cache, restarting the phone which doesn't help at all.

[Chris1973]

If you think Three is crap you should read T-Mobile's Facebook page.

https://www.facebook.com/tmobileuk

Customers are complaining that they cannot get through on the phone, promised return calls aren't materialising, you can no longer email customer services because the option has been removed, and people are being advised by Staff to use Facebook PM's to convey their problems, many of which are taking a week just to be read, largely because they admit that they have a backlog.

Several people are also on there highlighting that even when they have been lucky enough to get through, complaints they made weeks ago, still haven't been resolved.

So if Three C.S is bad, they certainly don't have the monopoly on it.

[jabbamk1]

Quote:

Originally Posted by The Lord Lucan

Always deal with the business department from the very start. It is what it is there for and why they trained to deal with it. Daft not to.

My point exactly.

Also it's funny how the OP hasn't listed his problems with the pay as you go sim but instead has just complained about the customer services side. Maybe he's embarrassed to admit he made a mistake?

[Stigid]

Quote:

Originally Posted by jabbamk1

Also it's funny how the OP hasn't listed his problems with the pay as you go sim but instead has just complained about the customer services side. Maybe he's embarrassed to admit he made a mistake?

Try reading the OP properly before you comment, you are factually incorrect.

No mention was made of a SIM problem !!

Quote:

Originally Posted by Stigid

I had problems signing up on their website

That's twice now in this thread you have been incorrect in your assumptions.

Quote:

Originally Posted by jabbamk1

Tbh it sounds like the OP has a problem with sorting out his own issues and blames others for his problems. And why you would sign up for thousands of £'s worth of consumer tariffs rather than business tariff baffles me.

Quote:

Originally Posted by Stigid

I was initially hoping to sign up as a personal customer, to see what the coverage / facilities were like, then go onto business tariffs if so inclined,

Sadly, the initial experience was an appallingly bad one.

It is not my loss.

So.. Added to ignore list... done

To unsubscribe from this thread, please visit this page ... done



With 3 UK Businesses employing 236 staff, 21 using company supplied mobiles, I have better things to do with my time.

[megaresp]

Quote:

Originally Posted by Stigid

With 3 UK Businesses employing 236 staff, 21 using company supplied mobiles, I have better things to do with my time.

Apparently you don't