Joined bt broadband recently and claimed my sainsburys voucher. Read horror stories of them never turning up or very slow.

I was surprised the other day though when mine arrived in a timely manner.

A couple of days of checking the balance however shows the card to have zero balance. Thanks for that BT.

Have tried contacting them but its beyond hopeless getting them it seems.

I have had so much trouble with BT over the years, when you leave you have to pay a £30 disconnection fee, you have to give them a minimum of 30 days notice to cancel, although if you phone 40 days in advance they cant cancel as its too far in advance. That's of course if you get through to someone at all, ive often waited 10-15 minutes.
Seriously no one needs BT or BT phone lines anymore, use another company if you can.

WELL i have my line rental.calls with them and now they want to charge me £1.60 a month for there email!! well they know what they can do

my broadband is now with plus net.. and there fab...

I might have to withdraw my moan. They've contacted today to say sorry for the zero balance card and as a way of saying sorry are doubling it it 50.

However I'll wait till it arrives and is verified before I celebrate.

They cocked my order up as well with the Sainsburys voucher, and couldn't reinstate it. So gave me Infinity 2 & anytime calls for £21.00 per moth plus line rental. Should have been about £33.00 per month plus line rental. So over 18 months a £180.00 saving, better than the £75.00 voucher on offer at the time. Besides that I haven't even got a Sainsbury's near me so wasn't that fussed about the voucher.

And owned by BT

Are you sure they cocked it up and it isn't a scam to get you on a better package in the hope you'll stick with it in 18 months time?

It's an 18 month contact so at this moment in time, I am better off, after 18 months I will see what happens. I am not loyal to BT so if another company offers a better deal, then I will just change providers. But will have to stay with Fibre now, once you have gone Fibre you won't want to go back.

No its not a scam but yes they are hoping you'll be happy and stay, things like having free football being a BT customer is challenging Sky (mainly) and is a very nice carrot for the undecided.

I agree with you on the " once you have gone Fibre you won't want to go back ". It has been so stable since I went to fibre - a few teething issues in the beginning but sorted out quite quickly for BT.

Infinidim

Yes but with very much hands off approach.

About half the country needs BT and their pesky phone lines, I'm afraid! That is, those areas which do not have access to the only real alternative for home broadband, which is of course cable. There may be many companies offering broadband through your phone line, but in the end ADSL is ADSL and your line is effectivelyBT's (I.e.Openreach) so the differences aren't going to be great.

Well fair play to them. New voucher came today and is for £50.

Us establish customers get SFA from BT, they don't even honour the gift card offer which was available to both new and established customers, can't wait to ditch them.

And I'm not taking up any other ISP or TV subscription service as BT have utterly sickened me by their attitude. And Virgin can frig off as well, vile company.

Ive had quite a rough ride changing to BT bb but think my woes are coming to an end.

When I changed to bb from o2 they cut both my phone and bb from friday through to tues afternoon. Next up they failed to register me so couldnt get access to bt wifi. Next up was the gift voucher they sent me with zero balance.

Each of them are now sorted. Its more the getting hold of them was my biggest grumble.

All I need them to do now is come to some agreement with virgin over bt sports and im sorted

well i had to chip in .. i dumped Bt 5 months ago , the best thing i ever did and i wont have to chat to someone in bangladesh now also..

Signed up for the footy, placed an order 25th July.

Phone went on due date of 9th Aug - problem with BB MAC code apparently.

Rang to enquire, gave them MAC code again (that worked incidentally). Said I needed to be on for Saturday, promised it would be OK. New date issued for 19th. Rang up to complain. Now it's the 20th. The MAC code expires on the 22nd so I can't afford them to f*ck it up again.

Can't use my account number in the App or to get it on Sky card. Really p*ssed off with their incompetence.

A thousand apologies from the call centre, they're unable to do jack.

Who or where should I appeal to for a lifeline in the UK?

I've paid the line rental upfront and for them to deliver a HH4. £148 shelled and no football. I feel like posting this in the Sky thread for the fanboys to do a bit of gloating over.

blimey I know how you feel. having problems too only mine was that the contractor who installed the broadband plugged it into the virgin media box and ran the extension from the virgin phone line !! that was the 22nd they just coming back today ! still not been able to order BT sport yet as a result

you know what, This happened to me too funnily enough.

You'd think that this happens continuously that they would finally stop trying to move both phone line and broadband on the same day.

When you move the phone line the BT openreach system put a Temporary cease on the for the phone line move and this prevents the broadband move. Then you get some bull about a rejected mac code. They asked for a new mac code I gave them the same one again then the broadband finally moved about a week later too.

The fact that you need to find this out from a 3rd party and BT do not sort this out automatically ands arrange 2 dates, one for BB and one for phone a 2 or more days apart is a joke.

My order with BT was the worst shopping experiences I have ever had the misfortune of experiencing. The company doesn't know it's arse from its elbow. Shit, shit, shit

I highlighted on another thread that I got my infinity and what not on but still not received my gift card (and I was activated 4th June) I wasn't impressed with phone support yesterday when I called so I went to the top and I supposed to be getting something sorted for me on monday. Sad that sometimes you still have to go to the top sometimes to get things sorted these days

I had a few issues moving my landline & net to BT, mostly because my prev ISP/landline provider messed things up.
BT made a very nice goodwill payment & I have nothing but good things to say about their fibre & vision TV service.

Compared to my last ISP/landline provider AND Sky (which I was getting at half price - world package) I am quids in with a far superior net connection.

I'm happy.

Oh dear. Survived today's thunderstorm without losing the unusually good 2.7 meg connection BT gave me for once. An hour later connection dies. phone up BT India to be told that the new software no longer works with my ancient model of HH. No warning, no one bothers to find out who is using those hubs and tell them, or sends any emails - although their system identifies that at their end - and no one sends the user a new one before they take down the current hub and connection. I can get a new hub perhaps if I go back into contract.... Option 3 = nothing. Back to back up 3 dongle.....

What is HH???



Tbh, 10-15 minutes is standard, as is the advance warning notice. The £30 does sound iffy. But that is profiteering for you I guess.


I am surprised people had problems. Guess I was quite lucky. My broadband kit came on time and installation was a breeze. Two random disconnects in first week. None since (been 5 weeks since that).

I used to be with Virgin who weren't too bad, but their high pings were what eventually led me to switching ISP.