Originally Posted by thenetworkbabe:
“Oh dear. Survived today's thunderstorm without losing the unusually good 2.7 meg connection BT gave me for once. An hour later connection dies. phone up BT India to be told that the new software no longer works with my ancient model of HH. No warning, no one bothers to find out who is using those hubs and tell them, or sends any emails - although their system identifies that at their end - and no one sends the user a new one before they take down the current hub and connection. I can get a new hub perhaps if I go back into contract.... Option 3 = nothing. Back to back up 3 dongle.....”
What is HH???
Originally Posted by Lee Cool:
“I have had so much trouble with BT over the years, when you leave you have to pay a £30 disconnection fee, you have to give them a minimum of 30 days notice to cancel, although if you phone 40 days in advance they cant cancel as its too far in advance. That's of course if you get through to someone at all, ive often waited 10-15 minutes.
Seriously no one needs BT or BT phone lines anymore, use another company if you can.”
Tbh, 10-15 minutes is standard, as is the advance warning notice. The £30 does sound iffy. But that is profiteering for you I guess.
I am surprised people had problems. Guess I was quite lucky. My broadband kit came on time and installation was a breeze. Two random disconnects in first week. None since (been 5 weeks since that).
I used to be with Virgin who weren't too bad, but their high pings were what eventually led me to switching ISP.