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Old 22-01-2014, 21:05
promo-only
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i have tried IE - no channels play on a blank screnn
then tried FireFox - and got a undifined messgae inside of the player

then decided to check out Adobe Flash Player site , and guess what there was a NEW UPDATE of flash player.

installed it , restarted Chrome and back to GOOD Quality.

anyone with awful quality can try it and write back ?

before flash update :

http://i40.tinypic.com/2zteszs.jpg

after flash update :

http://i42.tinypic.com/33b1njd.jpg

both CHROME
SMART DNS
Can your system not automatically flag up when a new Flash update is available? Mine pops up with a message asking me if I'd like to download and install so I never fall behind on that front. I've not been experiencing any problems with my streams that people have been reporting here and I'm using Safari on a Mac.
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Old 22-01-2014, 21:10
seankk
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Can your system not automatically flag up when a new Flash update is available? Mine pops up with a message asking me if I'd like to download and install so I never fall behind on that front. I've not been experiencing any problems with my streams that people have been reporting here and I'm using Safari on a Mac.
pops up only every log on to computer (restart)
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Old 22-01-2014, 21:11
akki007
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i have tried IE - no channels play on a blank screnn
then tried FireFox - and got a undifined messgae inside of the player

then decided to check out Adobe Flash Player site , and guess what there was a NEW UPDATE of flash player.

installed it , restarted Chrome and back to GOOD Quality.

anyone with awful quality can try it and write back ?

before flash update :

http://i40.tinypic.com/2zteszs.jpg

after flash update :

http://i42.tinypic.com/33b1njd.jpg

both CHROME
SMART DNS
Yeah, it works. Update to flash 12, reboot, clear chrome cache and BANG it works 2.4mb again
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Old 22-01-2014, 21:24
NickBrown
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wtf stream just went back to half time then 1 min later goes back to live game
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Old 22-01-2014, 23:01
lylina
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Yeah worked for me too, it's fixed now. Thanks.
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Old 23-01-2014, 04:33
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I think it's been a bit of a revelation this latest set of issues! From now on, I think one of the first things people do will be to check they're running the latest version of Flash. Then it'd be to clear the cache and restart. If the service is still not as smooth as it should be, it will come down to congestion from your ISP.

Maybe... just maybe... a few more people might start to realise it's not actually beIN's fault and is indeed down to an array of other things. I've not once blamed beIN for the occasional poor quality of service because I'm firmly in the mindset that the service at their end is as good as can be... As for channel 12 (that very few must actually watch), that remains a mystery for the time being! But even that, I really can't see them having an ongoing issue like that and just leave it. I'm going to do some digging on that one and see what I can come up with!
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Old 23-01-2014, 06:44
seankk
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I think it's been a bit of a revelation this latest set of issues! From now on, I think one of the first things people do will be to check they're running the latest version of Flash. Then it'd be to clear the cache and restart. If the service is still not as smooth as it should be, it will come down to congestion from your ISP.

Maybe... just maybe... a few more people might start to realise it's not actually beIN's fault and is indeed down to an array of other things. I've not once blamed beIN for the occasional poor quality of service because I'm firmly in the mindset that the service at their end is as good as can be... As for channel 12 (that very few must actually watch), that remains a mystery for the time being! But even that, I really can't see them having an ongoing issue like that and just leave it. I'm going to do some digging on that one and see what I can come up with!
what about smart dns providers ?
as people with same setup switched privders and got different results.
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Old 23-01-2014, 09:29
pradda92
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One of the suggestions Overplay made was to use the two DNS servers that they provide individually and determine if one is better than the other for you. The bein servers provided by the different DNS server aren't the same and for some people one may be better than the other.

Remove the second DNS server and restart the computer - test BeIn, then switch to the other DNS server (so you've then only got the original 2nd one active) and reboot once more. The reboot makes a difference.
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Old 23-01-2014, 14:50
promo-only
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what about smart dns providers ?
as people with same setup switched privders and got different results.
There isn't really a standard set-up that will work for everybody. The way in which each ISP routes through back to their end-user is entirely different and is giving the varying results that people are experiencing. As well as that, beIN also seems to offer different results depending on the user set-up - i.e. issues as simple as Flash player updates. Loads of you were reporting poor service when I was getting crystal clear picture all along. The service from source is coming out fine because there's always reports of some of us having no issues what so ever. It's what happens after it starts travelling back to our homes that's the problem.

Overplay, for example, are taking themselves out of the mix and accepting no blame for picture quality. Al Jazeera take themselves out of the mix and don't acknowledge any issues their end. That in itself means problems are arising in the middle after it leaves the Middle East and before it reaches us.

We still don't know what measures Al Jazeera employ to combat their service reaching areas outside the designated region. I've asked Overplay what anti-piracy measures AJ use and whether they play a part in the stream quality but they don't seem to be able to answer it. They must add additional layers of security because not every DNS provider is able to break down the barrier and access the service from square one, never mind getting through and sometimes offering below par streams.
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Old 23-01-2014, 14:52
promo-only
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One of the suggestions Overplay made was to use the two DNS servers that they provide individually and determine if one is better than the other for you. The bein servers provided by the different DNS server aren't the same and for some people one may be better than the other.

Remove the second DNS server and restart the computer - test BeIn, then switch to the other DNS server (so you've then only got the original 2nd one active) and reboot once more. The reboot makes a difference.
It's also worth noting that any Overplay customers should keep in contact with them to update them on service quality. When it's bad, let them know it's bad. It helps them try and pinpoint things. One thing they will stress is that whenever you change to one of their DNS servers, it's essential you restart your machine because it's a key part of the process in getting the best results possible.
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Old 23-01-2014, 17:33
A_D1
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FlashPlayer Updatr solved poor quality issue!
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Old 23-01-2014, 21:08
dubrov1
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I think it's been a bit of a revelation this latest set of issues! From now on, I think one of the first things people do will be to check they're running the latest version of Flash. Then it'd be to clear the cache and restart. If the service is still not as smooth as it should be, it will come down to congestion from your ISP.

Maybe... just maybe... a few more people might start to realise it's not actually beIN's fault and is indeed down to an array of other things. I've not once blamed beIN for the occasional poor quality of service because I'm firmly in the mindset that the service at their end is as good as can be... As for channel 12 (that very few must actually watch), that remains a mystery for the time being! But even that, I really can't see them having an ongoing issue like that and just leave it. I'm going to do some digging on that one and see what I can come up with!
Eh, I'm afraid that this is still poor service from BeIN. They should really be testing their service against several versions of flash and types of ISPs.

It's like testing an Android app against one particular model of phone and no bothering with the rest.

I know that they are a big organisation but everything from customer service to the website including streaming just seems amateur to me.
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Old 23-01-2014, 21:19
akki007
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Eh, I'm afraid that this is still poor service from BeIN. They should really be testing their service against several versions of flash and types of ISPs.

It's like testing an Android app against one particular model of phone and no bothering with the rest.

I know that they are a big organisation but everything from customer service to the website including streaming just seems amateur to me.
But they're not going to test it with non MENA ISPs are they!!
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Old 23-01-2014, 21:25
promo-only
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Eh, I'm afraid that this is still poor service from BeIN. They should really be testing their service against several versions of flash and types of ISPs.

It's like testing an Android app against one particular model of phone and no bothering with the rest.

I know that they are a big organisation but everything from customer service to the website including streaming just seems amateur to me.
What? Why on earth are they going to test how their service runs when being fed to the UK?! So long as their service is running fine in the Middle East & North Africa then that's their job done.

As for Flash - it's the end user who is responsible for keeping their system up to date. Not whoever is broadcasting the content.

It's not like testing an Android app against one particular model of phone... at all.
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Old 23-01-2014, 21:26
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But they're not going to test it with non MENA ISPs are they!!
Precisely!
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Old 23-01-2014, 21:38
dubrov1
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It should at least work with all Flash player versions released in the last year.

The DNS providers are blaming the types of ISPs rather than the location.
Whatever types of ISPs exist in the UK probably also exist in MENA.

Also, who said their service is flawless in MENA?

Check out the reviews of their Android app. All of the recent reviews in Arabic are one star. I know personally it works on Android 4.1.1 but fails miserably on higher versions.
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Old 23-01-2014, 21:58
jcm193
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Anyone else having a problem with 12hd the video is all over the place playing different things
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Old 23-01-2014, 21:59
lylina
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Anyone else having a problem with hd12 the video is all over the place playing different things
Been like that for weeks, channel 12 is bugged. I wanted to watch myself the Atletico Madrid game but gave up.

Also, I can confirm that the Android app is a piece of crap, at least on 4.3 devices (I run it on my S4 but it's a pain to get it working, crashes all the time)
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Old 23-01-2014, 22:00
jcm193
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Iam glad its not just me then im surprised they have let the issue carry on for so long
Been like that for weeks, channel 12 is bugged.
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Old 23-01-2014, 22:02
jcm193
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It was also on channel 13 or 14 but in Spanish and Arabic
Been like that for weeks, channel 12 is bugged. I wanted to watch myself the Atletico Madrid game but gave up.

Also, I can confirm that the Android app is a piece of crap, at least on 4.3 devices (I run it on my S4 but it's a pain to get it working, crashes all the time)
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Old 23-01-2014, 22:10
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Been like that for weeks, channel 12 is bugged. I wanted to watch myself the Atletico Madrid game but gave up.

Also, I can confirm that the Android app is a piece of crap, at least on 4.3 devices (I run it on my S4 but it's a pain to get it working, crashes all the time)
To be fair, I think most things designed for Android are crap
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Old 23-01-2014, 22:13
promo-only
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It should at least work with all Flash player versions released in the last year.

The DNS providers are blaming the types of ISPs rather than the location.
Whatever types of ISPs exist in the UK probably also exist in MENA.

Also, who said their service is flawless in MENA?

Check out the reviews of their Android app. All of the recent reviews in Arabic are one star. I know personally it works on Android 4.1.1 but fails miserably on higher versions.
Should it? I've had problems recently using a site like YouTube telling me that my Flash plugin needed updating. Is it such a hard task to keep your system up to date in order to get a good service? I don't think so really.

As for the rest of your post, I'm sick of going over the same ground. You're entitled to think whatever you want. Subscribe, unsubscribe, do whatever. Once this thread finally starts getting somewhere and we begin to have some reasonable and knowledgable discussion to get somewhere, it's pulled back down to square one with posts like this.
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Old 23-01-2014, 22:17
jcm193
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I did not realise that the fart apps on ios where of a higher quality also the apps cant be that crap as upto 6 times more android devices are sold compared to apple devices
To be fair, I think most things designed for Android are crap
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Old 23-01-2014, 22:19
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I did not realise that the fart apps on ios where of a higher quality also the apps cant be that crap as upto 6 times more android devices are sold compared to apple devices
Each to their own my friend, each to their own... the inclusion of a smiley was an indication of jest! My dad has an Android device - everything just seems to be less 'polished' than those on the iOS devices. That's my opinion. Not stopping you from having yours!!
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Old 23-01-2014, 22:39
jcm193
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The problem with android is its way to fragmented as a product there are far more considerations to take into account when making an app.I would imagine its almost an impossibility to offer a polished finished product and at the same time make it available to the masses. For example sky go is only available on a limited range of devices because of that very issue and making it available to the masses and maintaining the quality would be a never ending job.I guess you could say that android has become a victim of its own success and the fact there so many devices available makes its far more difficult to cater for everyone.
Each to their own my friend, each to their own... the inclusion of a smiley was an indication of jest! My dad has an Android device - everything just seems to be less 'polished' than those on the iOS devices. That's my opinion. Not stopping you from having yours!!
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