[clewsy]

I've emailed but got the same standard reply about it must be my connection. Why just HD6 / +10?

I'm guessing its got to be capacity / demand issue?

[promo-only]

Quote:

Originally Posted by clewsy

I've emailed but got the same standard reply about it must be my connection. Why just HD6 / +10?

I'm guessing its got to be capacity / demand issue?

The problem isn't exclusive to HD6 and +10. I've had it previously on HD5 when trying to watch another match and also a few days ago on HD4 when trying to watch some US Open tennis. I certainly can't see a demand issue for that, not in the same way as the Premier League coverage.

Could it have anything to do with Overplay etc? AJ are adamant that things are running smoothly from their end.

[saintalan]

Quote:

Originally Posted by BlackSkyuk

Managed to finely get a game up on HD2 Norwich City v Southampton. If its like this every week I mite give PLP a go next mouth.

Watched HD2 which was excellent (unlike my team) from start to finish not quite SKy HD standard on movement but not far off. PC>Plasma

As an experiment I used my iPad to stream the Ashes from Sky Go, neither effecting the other.

So far 3 Saturdays I have been really impressed and am using Chrome/Hola.

Cheers

Alan

[seankk]

same here
having problem on HD6 / +10

then switched and watch Westham good quality , dropping a few times and one time froze and i refreshed to continue.

now trying to watch palace , its ok for 30 sec then freezes.

frustrating , as i thought to switch to studio in half time with no luck.

must be too many connections on this stream...as its the english channel.

is it only like this on sat-sun-mon ? or same on non-peak times ?

[seankk]

Quote:

Originally Posted by ovbg

I haven't tried this device personally, but I am currently reviewing a Favi SmartStick which is also an Android device for catch-up television.

To be honest, the UI is horrible. Android was designed for a touch screen environment and it really is painful to use on a television.

Still, if I can get over the four device maximum for AJS, I'll test the football on that as well.

could be a cheaper option as its only 50$.

would you be able to test stream there ? and check smoothness ?

btw i dont see if it handles flash.

theres the

sony nsz -gs7
vizio co-star
hisense pulse

all are the google experience and have CHROME WITH FLASH , just need to be tested.

Cheers

[promo-only]

Quote:

Originally Posted by seankk

is it only like this on sat-sun-mon ? or same on non-peak times ?

Honest answer is that this is the first time I've experienced major issues at the weekend. The problems I've had in the past have been for midweek matches and haven't usually lasted longer than an hour at most.

[clewsy]

Well I was thinking overplay ...but people say that they hardly do anything on their servers to make it work.

Has anyone had the issue not using overplay?

If it is a capacity issue then this will get worse tomorrow - can you imagine the load tomorrow.

[promo-only]

Quote:

Originally Posted by clewsy

Well I was thinking overplay ...but people say that they hardly do anything on their servers to make it work.

Has anyone had the issue not using overplay?

If it is a capacity issue then this will get worse tomorrow - can you imagine the load tomorrow.

That's what I'm worried about! Biggest match of the season for me so if it keeps messing up I'll end up getting ripped off for £9.99 for the Now TV day pass because I'm not missing Liverpool at any cost!

Can others confirm what service they're using to change their DNS settings? I'm with Overplay so perhaps we can rubbish the theory that it could be their issue if non-Overplay users are experiencing the same problems?

[seankk]

lets start ,

im on OVERPLAY , having problems on HD6.

didnt try anything else.

unblock us just started supporting JSC , so might try it/

[promo-only]

Right...

I've just tried the Unblock-Us free trial... and can confirm the same thing happened straight away on HD6. Stopped almost immediately after starting so it surely has got to be an AJ issue!

[clewsy]

Im going as far as saying its capacity issue. Try it now after the match, all is fine as demand has clearly dropped on the service.

Now taking the above test on another DNS service it has to be that AJ cant cope with server load.

That means tomorrows match(es) are basically going to be total farces.

[promo-only]

Quote:

Originally Posted by clewsy

Im going as far as saying its capacity issue. Try it now after the match, all is fine as demand has clearly dropped on the service.

Now taking the above test on another DNS service it has to be that AJ cant cope with server load.

That means tomorrows match(es) are basically going to be total farces.

Yep, now the matches have finished, HD6 is running smooth again. Hope tomorrow isn't like today

I would have thought the opening weekend would have been heavily subscribed but I didn't have a single problem. Didn't have one last weekend either! There were no major matches being played today to start a huge scramble... I would have thought should any problems have arisen it would have been tomorrow with Liverpool & Man Utd playing... certainly not today!

Not much we can do if it is a capacity issue though because with them claiming all fine at their end, short of moving to another provider, we're stuffed.

[seankk]

i really think problem started since the "Maintenance" they have done.

we can all send them emails regarding this issue with HD6 referring to OVERLOAD.

[promo-only]

Quote:

Originally Posted by seankk

i really think problem started since the "Maintenance" they have done.

we can all send them emails regarding this issue with HD6 referring to OVERLOAD.

Tried that earlier. Same stock response. As far as they're concerned, no blame is being laid at their feet.

[clewsy]

Quote:

Originally Posted by promo-only

Yep, now the matches have finished, HD6 is running smooth again. Hope tomorrow isn't like today

I would have thought the opening weekend would have been heavily subscribed but I didn't have a single problem. Didn't have one last weekend either! There were no major matches being played today to start a huge scramble... I would have thought should any problems have arisen it would have been tomorrow with Liverpool & Man Utd playing... certainly not today!

Not much we can do if it is a capacity issue though because with them claiming all fine at their end, short of moving to another provider, we're stuffed.

I think the issue is that every man and his dog is using this service now. Seems that some are even getting rid of sky TV! We even have plenty of pubs using this method so all in all tomorrow im holding out no hope.

I think tomorrow is actually going to send this forum into meltdown and maybe AJ will have to come out and admit that their is a capacity issue.

Saying that though - can they easily solve it as I bet subscriber numbers are so high they will need some serious kit just to maintain current standards. Could you imagine how badly it would cope if they offered 4mb streams?

[seankk]

Quote:

Originally Posted by promo-only

Tried that earlier. Same stock response. As far as they're concerned, no blame is being laid at their feet.

if we all send , they might consider to check it.

but you never know..

[promo-only]

They've requested the following information:

Quote:

Device used :

Internet Speed:
http://www.speedtest.net/

Broadband Connection:
www.pingtest.net

Your IP location:
whatismyipaddress.com

Will I get away with Googling a random Egyptian IP address and use that?

[saintalan]

Well I seem to be in the minority of having very few problems and I use the Chrome browser with the Hola extension on my laptop>HDMI TV.

Maybe I am just lucky at the mo, I would switch to a paid service if it was no good.

[--jr--]

From AJS:
" The process of upgrading the HD channels is continuing

Please try the following for the freeze issue :

When the video screen is up in our website can you right click (or ctrl click if using a Mac) on the streaming screen then click settings. In the box that pops up can you disable ‘enable hardware acceleration’ by unchecking the box on the first tab then click close. Once completed please refresh your screen, usually by pressing F5.

can test your broadband line by going to www.pingtest.net"

I would imagine that becasue they are in the process of upgrading to HD some of the servers have been reserved for testing and when it will be upgraded hopefully this issue at peak times will improve

[promo-only]

Quote:

Originally Posted by --jr--

From AJS:
" The process of upgrading the HD channels is continuing

Please try the following for the freeze issue :

When the video screen is up in our website can you right click (or ctrl click if using a Mac) on the streaming screen then click settings. In the box that pops up can you disable ‘enable hardware acceleration’ by unchecking the box on the first tab then click close. Once completed please refresh your screen, usually by pressing F5.

can test your broadband line by going to www.pingtest.net"

I would imagine that becasue they are in the process of upgrading to HD some of the servers have been reserved for testing and when it will be upgraded hopefully this issue at peak times will improve

Sorry to bring bad news but I got that same piece of advice and followed it but it didn't do a thing and the picture kept freezing!

[pradda92]

The Akamai content server for AJ sport is 110751-f.akamaihd.net...

What do you see if you type the following at the command prompt (assuming windows):

tracert 110751-f.akamaihd.net
ping 110751-f.akamaihd.net

or on OSX/linux:
traceroute 110751-f.akamaihd.net
ping 110751-f.akamaihd.net


Edit: actually, thinking about it, that's not going to definitively prove anything since the IP address of that host changes frequently and it may be just the one that your web browser has cached that's proving troublesome at that particular time. If you're familiar, you could use Wireshark to determine the IP address of the content server you're using and see what the latency to that IP address is...

[promo-only]

Quote:

Originally Posted by pradda92

The Akamai content server for AJ sport is 110751-f.akamaihd.net...

What do you see if you type the following at the command prompt (assuming windows):

tracert 110751-f.akamaihd.net
ping 110751-f.akamaihd.net

or on OSX/linux:
traceroute 110751-f.akamaihd.net
ping 110751-f.akamaihd.net


Edit: actually, thinking about it, that's not going to definitively prove anything since the IP address of that host changes frequently and it may be just the one that your web browser has cached that's proving troublesome at that particular time. If you're familiar, you could use Wireshark to determine the IP address of the content server you're using and see what the latency to that IP address is...

Not that it means anything to me but I get:

Quote:

traceroute: Warning: 110751-f.akamaihd.net has multiple addresses; using 23.61.254.144
traceroute to a747.w23.akamai.net (23.61.254.144), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 2.770 ms 1.030 ms 5.754 ms
2 151.231.0.3 (151.231.0.3) 24.018 ms 39.008 ms 16.349 ms
3 2.120.9.142 (2.120.9.142) 24.713 ms 24.940 ms
2.120.9.140 (2.120.9.140) 26.752 ms
4 2.120.10.179 (2.120.10.179) 29.198 ms
2.120.8.105 (2.120.8.105) 33.794 ms 23.429 ms
5 195.66.224.175 (195.66.224.175) 22.493 ms 25.349 ms 25.315 ms
6 77.109.134.74 (77.109.134.74) 22.003 ms 23.360 ms 22.544 ms
7 23.61.254.144 (23.61.254.144) 25.852 ms 22.922 ms 22.374 ms

For ping I get a continuos set of numbers:

Quote:

PING a747.w23.akamai.net (77.109.171.99): 56 data bytes
64 bytes from 77.109.171.99: icmp_seq=0 ttl=57 time=33.626 ms
64 bytes from 77.109.171.99: icmp_seq=1 ttl=57 time=34.863 ms
64 bytes from 77.109.171.99: icmp_seq=2 ttl=57 time=33.947 ms
64 bytes from 77.109.171.99: icmp_seq=3 ttl=57 time=35.915 ms
64 bytes from 77.109.171.99: icmp_seq=4 ttl=57 time=36.684 ms
64 bytes from 77.109.171.99: icmp_seq=5 ttl=57 time=36.919 ms
64 bytes from 77.109.171.99: icmp_seq=6 ttl=57 time=35.161 ms
64 bytes from 77.109.171.99: icmp_seq=7 ttl=57 time=35.323 ms
64 bytes from 77.109.171.99: icmp_seq=8 ttl=57 time=36.827 ms

[pradda92]

That does seem quite jittery (bouncing between 33 and 37ms) which is often a sign of a server being fairly heavily loaded. If I might ask, what DNS server address are you using? How is the quality that you're seeing on HD6 at present?

[pradda92]

It also looks like you're using a WiFi connection since there's sign of jitter to your local router even - any chance you could repeat wired or are you a wireless only household?!

[promo-only]

Quote:

Originally Posted by pradda92

That does seem quite jittery (bouncing between 33 and 37ms) which is often a sign of a server being fairly heavily loaded. If I might ask, what DNS server address are you using? How is the quality that you're seeing on HD6 at present?

Using the standard Overplay servers 176.67.84.19 and 178.79.166.52

HD6 is looking pretty sweet again now. http://i.imgur.com/KlyfMaE.jpg