Originally Posted by
Cestrian18:
“Anyone else had this through, they want us to pay £1.60 to carry on using their email services, which they know most people don't want to lose if its their main address as everything on the internet is registered through it! Absolutely scandalous, I'd ring to complain but I don't fancy being on the phone for hours-Absolute Joke of a company!!! 

”
Honestly? I don't think that's unreasonable. You're not a customer of theirs any more (*)- i.e. you're not paying any money to them otherwise- and they're charging you a small amount to keep your email with them. £19.20 a year isn't extortionate.
I pay around £15 a year to my former dial-up Internet provider for continued use of that email address. To be honest, I didn't think that was excessive. (**)
It's a bigger concern that I signed up for so much stuff with that address and would have a problem it if they ever stopped providing it. (I should have used my personal domain email address instead, but that was my problem.)
(*) Not defending BT, who are crap in a number of respects, but you were going to phone a company you're no longer with and don't pay any money to (for a free email service) and complain that you're not happy? Do you expect them to apologise profusely and beg to keep you as a non-customer so that they can continue to receive no money from you?
(**) Though my case is slightly different- I was with a smaller ISP that appears to be commercially dormant, so there are probably minor costs associated with the parent company keeping the service going. BT, OTOH, are still active and have economy of scale, so the cost of keeping a given account going probably isn't high. Still don't think £19.20 a year is excessive, though.