Digital Spy

Search Digital Spy
 

DS Forums

 
 
 

Updating drivers for free


Reply
Thread Tools Search this Thread
Old 13-08-2013, 17:52
daisydee
Forum Member
 
Join Date: Nov 2004
Posts: 2,919

I have 11 drivers that apparently need updating, although I haven't noticed any problems. I thought Dell might update them for free, but after scanning my computer, found I had to purchase Drivers Tools to continue with updating. Years ago, I could update & download drivers for free, anyone know if this is still possible?
daisydee is online now   Reply With Quote
Please sign in or register to remove this advertisement.
Old 13-08-2013, 17:53
gomezz
Forum Member
 
Join Date: Oct 2004
Location: Buckingham
Posts: 22,165
How do you know they need updating?
gomezz is offline   Reply With Quote
Old 13-08-2013, 17:57
whoever,hey
Forum Member
 
Join Date: Mar 2006
Posts: 29,209
Driver updates are still free yes. If you are being asked to pay then you have malware on your PC!
whoever,hey is offline   Reply With Quote
Old 13-08-2013, 18:26
max99
Forum Member
 
Join Date: Jun 2005
Posts: 8,610
Get rid of the dodgy software that is telling you that you need to pay to upgrade. Then go to the Dell website, enter your Service Tag number and you'll have a list of available - and free - driver updates.

Be aware that you don't have to update drivers just because they are available.
max99 is offline   Reply With Quote
Old 13-08-2013, 23:45
Helmut10
Forum Member
 
Join Date: Dec 2011
Posts: 334
You are basically being conned in to purchasing unnecesary software. Psychological pressure.

Such software can always find 'drivers that need updating' which is why they try it on. Such software can, and does, identify hardware wrongly, thus possible to install a wrong driver.

Don't pay anything, they're ripping you off.

You rarely, if ever, need to update drivers for old Hardware.
Drivers are free from the PC manufacturer Dell, or Hardware manufacturers if you have added a new piece of Hardware.
Helmut10 is offline   Reply With Quote
Old 15-08-2013, 13:18
daisydee
Forum Member
 
Join Date: Nov 2004
Posts: 2,919
Thanks all for your replies. Yep, there's always some site or other trying it on, I've become very wary. I've got Norton 360 as security etc, been with them for years and happy with them, but it was after checking out my computer manually, using Norton, that it led me to a further check up page which checked all the drivers on the laptop and came up with 3 drivers that needed updating and I was asked to pay for them to be upgraded

Intel (R) graphic media excelerator HD update
Display Audio
Redtek HD Audio

I tried getting on to the Dell site but ended up once again being asked to 'register' ie pay, for updating the drivers after it had scanned my computer and it came up with the 11 outdated drivers.
I then tried 'Driver Tool', that I'd used years ago and had been free, and although it says 'Download driver for free', it isn't.
So thanks for your advice, I shan't proceed any further.
daisydee is online now   Reply With Quote
Old 15-08-2013, 13:23
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 6,143
Thanks all for your replies. Yep, there's always some site or other trying it on, I've become very wary. I've got Norton 360 as security etc, been with them for years and happy with them, but it was after checking out my computer manually, using Norton, that it led me to a further check up page which checked all the drivers on the laptop and came up with 3 drivers that needed updating and I was asked to pay for them to be upgraded

Intel (R) graphic media excelerator HD update
Display Audio
Redtek HD Audio

I tried getting on to the Dell site but ended up once again being asked to 'register' ie pay, for updating the drivers after it had scanned my computer and it came up with the 11 outdated drivers.
I then tried 'Driver Tool', that I'd used years ago and had been free, and although it says 'Download driver for free', it isn't.
So thanks for your advice, I shan't proceed any further.
It sounds like you might have some malware. Have you tried a scan with Malwarebytes (free edition!)?
Stig is offline   Reply With Quote
Old 15-08-2013, 13:34
max99
Forum Member
 
Join Date: Jun 2005
Posts: 8,610
I tried getting on to the Dell site but ended up once again being asked to 'register' ie pay, for updating the drivers after it had scanned my computer and it came up with the 11 outdated drivers.
You need to ensure that you're going to the actual Dell site and not one of the sites which show up in search engine results and 'sounds' like it is Dell. Once on a site, you also need to avoid any misleading 'Download Now' adverts which are designed to get you to click on them instead of the download link that you actually require.

http://www.dell.com/support/drivers/...roductselector
max99 is offline   Reply With Quote
Old 15-08-2013, 14:43
chrisjr
Forum Member
 
Join Date: May 2004
Location: Reading
Posts: 20,356
You need to ensure that you're going to the actual Dell site and not one of the sites which show up in search engine results and 'sounds' like it is Dell. Once on a site, you also need to avoid any misleading 'Download Now' adverts which are designed to get you to click on them instead of the download link that you actually require.

http://www.dell.com/support/drivers/...roductselector
That's the US Dell website. The UK version is here

http://www.dell.com/support/drivers/...roductselector

Probably won't make a blind bit of difference, but you never know

Anyway having used the Dell website for many years I have never ever seen any request for payment to download updates. Only time I have ever been asked for payment is when buying a new bit of kit.
chrisjr is offline   Reply With Quote
Old 15-08-2013, 14:59
mred2000
Forum Member
 
Join Date: Nov 2008
Posts: 6,314
Just because you've been happily using Norton (or any AV for that matter) for years doesn't mean something nasty HASN'T sneaked onto your machine. In this case it certainly sounds like something has.
Head out of the sand and get Malwarebytes on there and do a full scan, though I wouldn't be surprised if what you've got tries to stop you from getting Malwarebytes too...

As others have said, Dell do not charge for downloading drivers, you just need the service tag off your machine. They used to have a registration system of some sort which enabled multiple, faster, downloads but even that was free.
mred2000 is offline   Reply With Quote
Old 15-08-2013, 15:14
evil c
Forum Member
 
Join Date: Dec 2010
Location: Wirral Peninsula
Posts: 2,637
Malwarebytes free: http://www.malwarebytes.org/products/malwarebytes_free/
evil c is online now   Reply With Quote
Old 15-08-2013, 15:24
mred2000
Forum Member
 
Join Date: Nov 2008
Posts: 6,314
...and don't trust links on websites...

(joking, evil c Didn't you see the last thread on here when that was brought up?)
mred2000 is offline   Reply With Quote
Old 15-08-2013, 19:25
max99
Forum Member
 
Join Date: Jun 2005
Posts: 8,610
That's the US Dell website. The UK version is here

http://www.dell.com/support/drivers/...roductselector

Probably won't make a blind bit of difference, but you never know
I obviously didn't follow my own advice about clicking on the right search result...
max99 is offline   Reply With Quote
Old 15-08-2013, 20:37
chrisjr
Forum Member
 
Join Date: May 2004
Location: Reading
Posts: 20,356
I obviously didn't follow my own advice about clicking on the right search result...
Well there is only a single letter different between the two URLs so easy to miss.
chrisjr is offline   Reply With Quote
Old 16-08-2013, 20:17
daisydee
Forum Member
 
Join Date: Nov 2004
Posts: 2,919
I went through the whole process and guess what? Not free It cleared up about 50 problems but I have to purchase an upgrade to do the job properly.
daisydee is online now   Reply With Quote
Old 16-08-2013, 20:29
Migster
Forum Member
 
Join Date: May 2006
Location: London
Posts: 3,380
I went through the whole process and guess what? Not free It cleared up about 50 problems but I have to purchase an upgrade to do the job properly.
Unless you want realt-time scanning and auto updates, there's no need to upgrade to the paid version. The free version is an on-demand scanner and will detect and remove any nasties on your system.
Migster is offline   Reply With Quote
Old 16-08-2013, 20:39
chrisjr
Forum Member
 
Join Date: May 2004
Location: Reading
Posts: 20,356
I went through the whole process and guess what? Not free It cleared up about 50 problems but I have to purchase an upgrade to do the job properly.
What were you asked to pay for?

Malwarebytes will never ask for payment to remove malware. In fact in all the time I have used it it has never once asked for payment for any reason.
chrisjr is offline   Reply With Quote
Old 16-08-2013, 20:59
LION8TIGER
Forum Member
 
Join Date: May 2005
Posts: 7,071
What were you asked to pay for?

Malwarebytes will never ask for payment to remove malware. In fact in all the time I have used it it has never once asked for payment for any reason.
Same here, maybe a trial version was downloaded instead of the free one.

but I have to purchase an upgrade to do the job properly.
Sales talk ?
LION8TIGER is offline   Reply With Quote
Old 16-08-2013, 21:15
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 6,143
I went through the whole process and guess what? Not free It cleared up about 50 problems but I have to purchase an upgrade to do the job properly.
You must learn to actually read the messages on the screen when you install stuff!

Malwarebytes is free, but will ask if you want to install the trial of the paid version. Just untick the box!
Stig is offline   Reply With Quote
Old 16-08-2013, 23:06
Zenith
Forum Member
 
Join Date: Dec 2002
Location: East London
Posts: 2,785
You must learn to actually read the messages on the screen when you install stuff!

Malwarebytes is free, but will ask if you want to install the trial of the paid version. Just untick the box!
Whether the box is ticked for the trial version or not, daisydee still shouldn't have got a message like that as she has only just installed it.

The trial version (if selected) should last for 14 days. It's only after that time period you should start getting nagged!
Zenith is offline   Reply With Quote
Old 16-08-2013, 23:07
Zenith
Forum Member
 
Join Date: Dec 2002
Location: East London
Posts: 2,785
I went through the whole process and guess what? Not free It cleared up about 50 problems but I have to purchase an upgrade to do the job properly.
Can you remember what the message actually said?
Zenith is offline   Reply With Quote
Old 17-08-2013, 00:27
mred2000
Forum Member
 
Join Date: Nov 2008
Posts: 6,314
Starting to sound like this thread now: http://forums.digitalspy.co.uk/showthread.php?t=1844214
mred2000 is offline   Reply With Quote
Old 17-08-2013, 07:33
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 6,143
Yes, it sounds like daisydee is clicking on the wrong 'download' link in the page.

The Malwarebytes download link is here
http://download.cnet.com/Malwarebyte...=dl&tag=button
Stig is offline   Reply With Quote
Old 17-08-2013, 10:43
curiousclive
Forum Member
 
Join Date: Dec 2011
Location: Slough, UK
Posts: 371
In my opinion it is well worth paying for the upgrade so can have real time protection. Then you are less likely to be hit with same malware again.
curiousclive is offline   Reply With Quote
Old 17-08-2013, 13:11
daisydee
Forum Member
 
Join Date: Nov 2004
Posts: 2,919
Can you remember what the message actually said?
I went on wiki and this is what it says at the beginning:

Malwarebytes' Anti-Malware (MBAM) is an application for computers running under the Microsoft Windows operating system that finds and removes malware.[3] Made by Malwarebytes Corporation, it was first released in January 2008. It is available in a free version, which scans for and removes malware when started manually, and a paid version, which additionally provides scheduled scans, real-time protection and a flash memory scanner. Starting with version 1.75, MBAM scans files contained within archive files.

I used the website www.malwarebytes.org shown in the right hand side bar.

Whenever I open up my laptop, I am asked to purchase the full version which comes under the banner ARO2013 & SAMMSOFT. It advises of 1529 errors/tweaks to be rectified.
I absolutley agree about reading websites carefully, it's something I always try to do, but one can so innocently be led down the path not intended. Anyway, I have now uninstalled the free version as it is doing nothing, I suspect I did click on the wrong download button but being on what I thought to be the correct site, didn't expect a problem.
daisydee is online now   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 22:17.