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Windows 7 stuck on 'Welcome' on Laptop


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Old 22-08-2013, 00:55
RepublicOfYorks
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Join Date: Mar 2010
Posts: 1,258

I have a Samsung laptop, about three years old, and this morning was watching a film on YouTube on it (so I wasn't downloading anything or doing anything difficult). After the film was finished, I tried to shut down the laptop, but it stuck on the 'Shutting Down' light blue screen for 20 minutes as I got ready for work. I had to go out at this point, and as the laptop was feeling very warm, I didn't fancy leaving it still 'shutting down' with no-one in the house, as it might be a fire risk, so I held down the on/off button and it switched off.

When I came to restart it, I was able to put my password in, but it refused to go past the 'Welcome' light blue screen with the blue circle that goes round. I waited 20 minutes again, but the circle continued to go round. I then held on/off down again to switch off.

I restarted Windows in 'Safe' mode, which worked, and I was able to shift 10GB of data onto an external drive, to free up some space in case this was the problem. But when trying to start normal windows again, the same happens, it will not go past 'Welcome' - I left it 40 minutes this time, before having to come to bed.

Any ideas what this is? The laptop is feeling unusually warm all over, in fact more like 'hot', and when I had this problem with a previous laptop, it was accumulation of dust. However, the symptom of this was the laptop cutting out completely, not the failure of Windows to start.

I may open the laptop up to blow any accumulated dust away anyway, as I've done this with the other laptop (the Windows XP one I'm using now!), but I don't think it's the cause of the Windows problem, so any ideas what it may be?

Cheers in advance.
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Old 22-08-2013, 01:03
irishguy
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Join Date: Jan 2009
Posts: 19,879
I have a Samsung laptop, about three years old, and this morning was watching a film on YouTube on it (so I wasn't downloading anything or doing anything difficult). After the film was finished, I tried to shut down the laptop, but it stuck on the 'Shutting Down' light blue screen for 20 minutes as I got ready for work. I had to go out at this point, and as the laptop was feeling very warm, I didn't fancy leaving it still 'shutting down' with no-one in the house, as it might be a fire risk, so I held down the on/off button and it switched off.

When I came to restart it, I was able to put my password in, but it refused to go past the 'Welcome' light blue screen with the blue circle that goes round. I waited 20 minutes again, but the circle continued to go round. I then held on/off down again to switch off.

I restarted Windows in 'Safe' mode, which worked, and I was able to shift 10GB of data onto an external drive, to free up some space in case this was the problem. But when trying to start normal windows again, the same happens, it will not go past 'Welcome' - I left it 40 minutes this time, before having to come to bed.

Any ideas what this is? The laptop is feeling unusually warm all over, in fact more like 'hot', and when I had this problem with a previous laptop, it was accumulation of dust. However, the symptom of this was the laptop cutting out completely, not the failure of Windows to start.

I may open the laptop up to blow any accumulated dust away anyway, as I've done this with the other laptop (the Windows XP one I'm using now!), but I don't think it's the cause of the Windows problem, so any ideas what it may be?

Cheers in advance.
Try going into Safemode and having a look at the event logs to see if there are any errors/alerts at the time you previously had the system hang when logging in

You can also try going into msconfig and disabling some of the startup items to see if that has any effect.

Alternatively you could try the 'last known good boot' option and see if it can restore the system to the point that it will login
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Old 22-08-2013, 01:46
evil c
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Join Date: Dec 2010
Location: Wirral Peninsula
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Have a look at your Reliability History as well as or instead of the event logs, as it's far easier for the layman to understand. Type rel into the Search box on Start and this will bring up the option of 'View reliablility history'. Press Enter or click on the option and this will open up the Reliability Monitor.

You can view by Days or Weeks (on the top left above the graph), and see any events that have triggered an icon to be output on the graph, on the day the event happened. The events are categorised at the bottom right of the graph.

If you then click on the day the event(s) took place, a text report of the event and the cause (in plain english) is output in the Source box below the graph. You should be able to determine what you did (or what happened to the system) that caused the problem to escalate into what you have now.
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