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Old 22-08-2013, 08:40
skippy upwood
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As some of you know, I've been having problems with my PC. While I'm still speaking to repair people in the hope of getting it fixed (including finding someone to test the PSU with a multimeter) it's likely that I'll have to buy a new PC.

I'm obviously not going to use Scan (whom I bought my last PC from) but I've heard good things about PC Specialist. How good are they, and is it worth spending the extra money for an extended warranty?
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Old 22-08-2013, 09:53
mred2000
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PCS are good but I found they overcharge for similar stuff you can get elsewhere like Scan, OC and Novatech.

As for Scan, I've had 4 computers from them and had problems with one of them. It happens. They can be a bit rough and ready when it comes to support but they're certainly my current supplier of choice.

ETA: are Scan at fault? You seem to have either done, or in some cases not done, enough with your current machine to have borked it yourself, I'm afraid. Dusty room and didn't clean it, power surges, random repair folk doing random things and that started within a year of you having the unit when you could easily have contacted Scan in the first instance - I bought my first machine from them when I was in Surrey and their turnaround on a faulty unit, after almost a year (think the psu died...) was within a working week...
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Old 22-08-2013, 10:01
call100
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I used CyberPower for my PC.. They are really helpful and the Technicians are always very accommodating. They also have a forum on the website that you can sort problems or just chat on.
The PC is top notch and well built as well.
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Old 22-08-2013, 10:23
skippy upwood
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PCS are good but I found they overcharge for similar stuff you can get elsewhere like Scan, OC and Novatech.

As for Scan, I've had 4 computers from them and had problems with one of them. It happens. They can be a bit rough and ready when it comes to support but they're certainly my current supplier of choice.

ETA: are Scan at fault? You seem to have either done, or in some cases not done, enough with your current machine to have borked it yourself, I'm afraid. Dusty room and didn't clean it, power surges, random repair folk doing random things and that started within a year of you having the unit when you could easily have contacted Scan in the first instance - I bought my first machine from them when I was in Surrey and their turnaround on a faulty unit was within a week...
You're probably correct that somewhere down the line I did something wrong, but I'm not going to take the risk.
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Old 22-08-2013, 10:29
mred2000
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You're probably correct that somewhere down the line I probably did something wrong, but I'm not going to take the risk.
The fact is many people are very happy with Scan and they do fix stuff in warranty. Buying a much more expensive unit to replace a computer just over 12 months old is not necessarily going to solve an underlying issue, just delay it possibly happening again in another unit. It's an expensive 'papering over the cracks' exercise.

I only skimmed your other threads but have you actually tried talking to Scan? Hopefully you didn't mention the three random repair blokes and registry cleaning etc...
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Old 22-08-2013, 14:34
skippy upwood
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Just to clarify, I bought it 22 months ago. Scan were sympathetic but they pointed out that, since the warranty has long since expired, there's nothing that they can do.

They sent me a few suggestions, which I'm obviously going to try out, but I'm starting to price systems as part of a backup plan. My other half is also dead set against using them again, so I have to take her views into account.
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Old 22-08-2013, 21:04
Johnbee
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I got an absolutely superb PC from PC Specialist, though it cost a bomb. I think it was made of cheap junk parts though because a lot went wrong with it. I junked it after 18 months. They said that I should remove the parts, one by one, which went wrong, and send them back in the post, and as they were under guarantee they would be replaced free.

That is not what I want. I have never had a PC's hardware go wrong before except for cables. Buy from somewhere that repairs them and where you can take it in and they do it while you wait.
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Old 22-08-2013, 21:11
alan1302
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I got an absolutely superb PC from PC Specialist, though it cost a bomb. I think it was made of cheap junk parts though because a lot went wrong with it. I junked it after 18 months.
A superb PC made from junk?
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Old 22-08-2013, 21:32
d'@ve
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A superb PC made from junk?
Maybe it was one of those fabulous looking shiny cases with flashing blue LEDs and everything... but a crap PC?
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Old 23-08-2013, 13:48
skippy upwood
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Anyone had any experience with CyberPower then?
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Old 23-08-2013, 13:59
mred2000
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Anyone had any experience with CyberPower then?
Never heard of them until this thread. Check out Novatech, they consistently get good write ups on here and elsewhere and they also have a forum to check out. You coyld also buy a bare bones unit to save some cash and reuse still working bits from your existing unit...
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Old 23-08-2013, 14:24
vinba
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Anyone had any experience with CyberPower then?
Yep... Bought a system from them last October.. Spec'd exactly what I wanted and one of their guys phoned up to go through with it for me to make sure I was getting the ideal build. Arrived nicely packaged and the internal cabling was very tidily done.
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Old 23-08-2013, 15:02
skippy upwood
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You could also buy a bare bones unit to save some cash and reuse still working bits from your existing unit...
Sadly, I don't know which bits are working properly - and which are not (if I did, I might not have to buy another PC!).
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Old 23-08-2013, 20:48
call100
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Anyone had any experience with CyberPower then?
As I said (in post 3), I got my PC from them. They were very good during the whole process and have a good support system. You get lifetime tech support via phone (UK based at their offices) and they have a lively forum service that you can use for non urgent enquiries or just general chatting.
I've only had this PC for about 4 months but it's not had any problems.......(touch wood..)
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Old 23-08-2013, 20:59
mred2000
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Is CyberPower a new company, then? Seriously, you two are the first folk I've seen talk about them. The usual suspects recommended on here (within the past few years, at least) are Scan, PCS, OverClockers and Novatech...
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Old 23-08-2013, 21:04
alan1302
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Is CyberPower a new company, then? Seriously, you two are the first folk I've seen talk about them. The usual suspects recommended on here (within the past few years, at least) are Scan, PCS, OverClockers and Novatech...
http://www.cyberpowersystem.co.uk/
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Old 23-08-2013, 21:07
mred2000
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I followed the link in post 3, ta... Just don't remember seeing them mentioned here but I've probably just been missing it. Read about them and their claims are certainly impressive.
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Old 23-08-2013, 21:25
goldframedoor
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To be honest, I am very surprised indeed that companies like PC Specialist are still going!
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Old 23-08-2013, 21:49
call100
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Is CyberPower a new company, then? Seriously, you two are the first folk I've seen talk about them. The usual suspects recommended on here (within the past few years, at least) are Scan, PCS, OverClockers and Novatech...
CyberPower are an American company that is well known over there. They came here a few years ago and set up the same systems as they had in the US, but, based it all here......
See here
I'd not heard of them before I looked around to buy a new PC. I didn't find any company that didn't have it's share of negative reports, I guess it's par for the course. In the end, it was a toss up between CyberPower and Novatech and
I only recommend CyberPower based on the experience of buying my PC from them..........I cannot comment on reliability as 4 months is not long enough to establish that as a recommendation.....But, so far, I'd use them again....
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Old 24-08-2013, 01:19
cnbcwatcher
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To be honest, I am very surprised indeed that companies like PC Specialist are still going!
They advertise a lot in the likes of Computeractive and PC Pro. My dad buys those mags and I often borrow them to keep in the loop on tech news from the "other side".
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Old 24-08-2013, 01:39
goldframedoor
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They advertise a lot in the likes of Computeractive and PC Pro. My dad buys those mags and I often borrow them to keep in the loop on tech news from the "other side".
I remember seeing companies like Cube 247, Evesham and Mesh etc being advertised in computer magazines like PC Pro etc and would always get excellent overall ratings from the computer magazine companies, but those computer manufactures I have mentioned about have sadly long since become defunct!
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Old 24-08-2013, 09:51
cnbcwatcher
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I remember seeing companies like Cube 247, Evesham and Mesh etc being advertised in computer magazines like PC Pro etc and would always get excellent overall ratings from the computer magazine companies, but those computer manufactures I have mentioned about have sadly long since become defunct!
I remember those companies as well. I also remember Time and Tiny but they were crap! Complaints about them used to fill the pages of Computeractive
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Old 24-08-2013, 10:18
mred2000
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I remember those companies as well. I also remember Time and Tiny but they were crap! Complaints about them used to fill the pages of Computeractive
My first PC was from Time and was indeed a hunk of junk.
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Old 24-08-2013, 10:31
noise747
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I remember those companies as well. I also remember Time and Tiny but they were crap! Complaints about them used to fill the pages of Computeractive
Two names from the past. a mate of mine first Pc was a Tiny, a 133 desktop, it worked ok to be honest, my nephew had a Time machine, 300Mhz I think, done the job as well. My nephew sold it to said mate above, it kept going for another few years, in fact it is only about two years ago that it was retired due to a power supply problem. it was over clocked as well.

Yes, the amount of people that used to complain about Time and tiny was astronomical, emachines was another and Mesh while some of their machines was fine their customer service was awful
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Old 24-08-2013, 11:32
cnbcwatcher
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Two names from the past. a mate of mine first Pc was a Tiny, a 133 desktop, it worked ok to be honest, my nephew had a Time machine, 300Mhz I think, done the job as well. My nephew sold it to said mate above, it kept going for another few years, in fact it is only about two years ago that it was retired due to a power supply problem. it was over clocked as well.

Yes, the amount of people that used to complain about Time and tiny was astronomical, emachines was another and Mesh while some of their machines was fine their customer service was awful
I remember Time used to have a "store within a store" in the back of Powerhouse (remember them?). I'm not surprised Time and Tiny went bust. Maybe people didn't think big enough about their PC Emachines is appalling. They've earned a place on the tech scrapheap. PC World's own el cheapo brands like Advent and Patriot in the late 90s are/were just as bad, if not worse, than emachines.
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