Three Like Home: New roaming plan (Three UK)

Inkblot · 04-12-2013, 22:35

Quote:

Sorry if I wasn't clear on that, but I say did the network you're connected to. Which is the same for the receiving end - it would cost them nothing if they're connected to a network that provides free incoming calls. Location is (largely) irrelevant. Since you haven't said what network they are/will be on we can't tell you whether it'll cost.

As can be seen from other posts in this thread though, what networks you can get free incoming calls on in the US is uncertain right now.

Right. A very quick online search suggests that in the US incoming calls are treated as part of your bundle of minutes. So the choice might be between keeping the Three UK SIM in the phone and hoping incoming calls were free, or putting a local SIM in the phone and paying for enough minutes to cover both local calls and incoming ones from the UK (which would be free from the UK landline). Not as simple as I had hoped.

bikerlad · 04-12-2013, 22:51

Quote:

Originally Posted by Inkblot

Right. A very quick online search suggests that in the US incoming calls are treated as part of your bundle of minutes. So the choice might be between keeping the Three UK SIM in the phone and hoping incoming calls were free, or putting a local SIM in the phone and paying for enough minutes to cover both local calls and incoming ones from the UK (which would be free from the UK landline). Not as simple as I had hoped.

It’s always free to receive calls in a Feel At Home destination.

Inkblot · 04-12-2013, 22:55

Quote:

Originally Posted by bikerlad

It’s always free to receive calls in a Feel At Home destination.

That was what I thought/hoped. I was looking for reassurance that there would be no unexpected charges from using the phone in the US to make and receive calls to/from the UK.

bikerlad · 04-12-2013, 22:59

Quote:

Originally Posted by Inkblot

That was what I thought/hoped. I was looking for reassurance that there would be no unexpected charges from using the phone in the US to make and receive calls to/from the UK.

It seems there are some teething problems at the moment, but you are meant to be able to roam on any available partner when in a Feel at home country. I'd check the Three app every now and then to make sure there are no odd charges though.

qasdfdsaq · 05-12-2013, 01:05

So evidently, it's NOT always free to receive calls in a feel at home destination, if for whatever reason you get charged according to the network you are on.

cstandinguk · 05-12-2013, 02:22

Quote:

Originally Posted by FusionLad

Now been charged for a call to three via at&t on+44 7782 333333 to check why I'd been charged data. Been charged £30 for the call?!

Will have to sort out when back in the UK.

I think there must be an issue with Three's billing system. Me and partner have been in Orlando for 4 days. Noticed we were both being charged straight away, phoned the same number as you to be told it shouldn't be charging and had it referred to their tech team.

Heard nothing since call so I emailed them also. I've racked up £50 now! So I've turned roaming back off until I hear back. I've been using T-mobile and partner AT&T - same result.

I'm sure it has something to do with being here during the switch over.

FusionLad · 05-12-2013, 03:56

Quote:

Originally Posted by cstandinguk

I think there must be an issue with Three's billing system. Me and partner have been in Orlando for 4 days. Noticed we were both being charged straight away, phoned the same number as you to be told it shouldn't be charging and had it referred to their tech team.

Heard nothing since call so I emailed them also. I've racked up £50 now! So I've turned roaming back off until I hear back. I've been using T-mobile and partner AT&T - same result.

I'm sure it has something to do with being here during the switch over.

which email address did you use? Can you keep us posted if you hear anything please?

Daveoc64 · 05-12-2013, 14:17

Quote:

Originally Posted by qasdfdsaq

So evidently, it's NOT always free to receive calls in a feel at home destination, if for whatever reason you get charged according to the network you are on.

What nonsense. It's clearly a teething problem that will get sorted.

qasdfdsaq · 05-12-2013, 15:32

So you just contradicted yourself.

How is it nonsense if you just admitted it is a problem?

Jwhiterz · 05-12-2013, 15:40

Three will most likely wave the costs you have been experiencing as it's just a bug.

culabula · 05-12-2013, 17:11

Quote:

Originally Posted by qasdfdsaq

So you just contradicted yourself.

How is it nonsense if you just admitted it is a problem?

It is always free to receive in a 3Like Home/Feel At Home country. Clearly, this new addition to the facility is an upstart and subs are being charged in error. Already, friends of mine who have been caught out have been assured by CS that all charges will be waived.

What's the betting that it's the American networks screw-up?

qasdfdsaq · 05-12-2013, 17:25

Except as has been pointed out many times already it is not always free.

If you read my post carefully you would see I have not even remotely tried to apportion blame on any party. I simply stated the very basic truth as we know it.

And that is the fact that some people have been charged when on certain networks.

Until you claimed your friends had received "assurances" we were yet to see any evidence that 3 intended to refund those charges.

culabula · 05-12-2013, 17:45

Quote:

Originally Posted by qasdfdsaq

Except as has been pointed out many times already it is not always free.

If you read my post carefully you would see I have not even remotely tried to apportion blame on any party. I simply stated the very basic truth as we know it.

And that is the fact that some people have been charged when on certain networks.

Until you claimed your friends had received "assurances" we were yet to see any evidence that 3 intended to refund those charges.

How is it not always free? If you are in a Feel At Home country and roam on a partner network, it IS free.

This is the first time I have been aware of any hiccup. Even when it was (re)introduced in September, it was available unofficially from the 28/08 without penalty for the initial wave of countries.

Nor am I "claiming" anything, I am stating it. My friend, who is currently in Boston has been assured by CS that all charges will be refunded when he rang them but also received a follow-up call the next day to further reinforce that assurance.

Daveoc64 · 05-12-2013, 20:08

Quote:

Originally Posted by qasdfdsaq

Except as has been pointed out many times already it is not always free.

Your logic is simply faulty.

People are overcharged for things all the time - that doesn't mean that the price of those items has changed.

This is clearly an error - it's stated on their website and in the legally binding price guide they publish that receiving calls is free in a "Feel at Home" country.

FusionLad · 05-12-2013, 22:18

Helpful lady from three phoned today and all my fees have been refunded. She did say customer services is normally chargeable from abroad though. Is this correct? Glad they've waived or refunded all fees anyway. She even said the fact she was calling me whilst in the US was chargeable but she would refund it. Not sure of the facts but I'm happily roaming on At&T with 7mbish downloads. Very odd not having to worry about being on wifi overy here.

reclusive46 · 05-12-2013, 22:56

Quote:

Originally Posted by FusionLad

Helpful lady from three phoned today and all my fees have been refunded. She did say customer services is normally chargeable from abroad though. Is this correct? Glad they've waived or refunded all fees anyway. She even said the fact she was calling me whilst in the US was chargeable but she would refund it. Not sure of the facts but I'm happily roaming on At&T with 7mbish downloads. Very odd not having to worry about being on wifi overy here.

How is streaming? Do Netflix or YouTube work ok?

FusionLad · 05-12-2013, 23:05

Quote:

Originally Posted by reclusive46

How is streaming? Do Netflix or YouTube work ok?

Just tried YouTube. It buffered for a while but seemed ok eventually. Will try again later.

qasdfdsaq · 06-12-2013, 00:06

Quote:

Originally Posted by culabula

How is it not always free? If you are in a Feel At Home country and roam on a partner network, it IS free.

People are being charged. A charge for something is not free.

Quote:

Nor am I "claiming" anything, I am stating it.

http://dictionary.reference.com/browse/claim?s=t

Quote:

Originally Posted by Daveoc64

Your logic is simply faulty.

People are overcharged for things all the time - that doesn't mean that the price of those items has changed.

So being overcharged is not a charge? Being overcharged for something makes it free? If I pay £1.50 a litre for petrol when it says £1.40 on the pump, that means it's always free? I'm not sure you understand logic at all.

Quote:

This is clearly an error - it's stated on their website and in the legally binding price guide they publish that receiving calls is free in a "Feel at Home" country.

So if errors cause people to get charged, people are not getting charged?

I guess by that logic, nobody ever dies on the roads. Because deaths only occur when there's an error and by your implication, anything that is an error doesn't count. Yeah, keep the balderdash coming.

In your ignorant raging you've also all missed the actual point - border cases where you are in a "Feel at home" destination but connect to a network that is not native to that country - something that frequently occurs in cities on the US/Canadian border for example. Switzerland/Germany/France (although not FAH destinations). Austria/Germany. Hong Kong/China.

Seriously I meet ten year olds that debate better than some of you lot.

xreyuk123 · 06-12-2013, 00:29

I think what he should have said is that 'You are not supposed to be charged, and that they should be free.

If we're being pedantic :P

qasdfdsaq · 06-12-2013, 01:17

Well that I can agree with.

Though that would require assuming the website is not in error.

However the issue with CS calls "normally" being chargeable throws even that into question, because CS are contradicting what the website says.

Daveoc64 · 06-12-2013, 08:45

Quote:

Originally Posted by qasdfdsaq

Though that would require assuming the website is not in error.

This is the part I'm objecting to.

You are spinning this as if it's some sort of conspiracy to trick people into spending more than they should.

You're honestly suggesting that they've made the same mistake in several places and not noticed in the months since this service was introduced.

qasdfdsaq · 06-12-2013, 13:18

Quote:

Originally Posted by Daveoc64

This is the part I'm objecting to.

You are spinning this as if it's some sort of conspiracy to trick people into spending more than they should.

You're honestly suggesting that they've made the same mistake in several places and not noticed in the months since this service was introduced.

Would people stop making up random conspiracy theorist horseshit and pretending like I said it?

Learn to read and quit with the moronic accusations.

All I said is it is simply not true that nobody gets charged. End of. I'm not spinning it as anything. I haven't suggested anything. If you can't accept facts, go cry elsewhere, you're getting tiring.

culabula · 06-12-2013, 13:41

Quote:

Originally Posted by qasdfdsaq

If you can't accept facts, go cry elsewhere, you're getting tiring.

Fortunately, you're not.

qasdfdsaq · 06-12-2013, 20:06

Thank you for your helpful and constructive post that clearly and concisely addresses the topic at hand.

If you have any more useful information to add, feel free to submit it to www.iwantmymommy.com

reclusive46 · 08-12-2013, 10:56

Are you guys in the US still experiencing the issues with being charged of have these been resolved now?

04-12-2013, 22:35	#226
Inkblot Forum Member Join Date: Dec 2001 Location: West London Posts: 24,316	Quote: Originally Posted by qasdfdsaq Sorry if I wasn't clear on that, but I say did the network you're connected to. Which is the same for the receiving end - it would cost them nothing if they're connected to a network that provides free incoming calls. Location is (largely) irrelevant. Since you haven't said what network they are/will be on we can't tell you whether it'll cost. As can be seen from other posts in this thread though, what networks you can get free incoming calls on in the US is uncertain right now. Right. A very quick online search suggests that in the US incoming calls are treated as part of your bundle of minutes. So the choice might be between keeping the Three UK SIM in the phone and hoping incoming calls were free, or putting a local SIM in the phone and paying for enough minutes to cover both local calls and incoming ones from the UK (which would be free from the UK landline). Not as simple as I had hoped.

04-12-2013, 22:51	#227
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	Quote: Originally Posted by Inkblot Right. A very quick online search suggests that in the US incoming calls are treated as part of your bundle of minutes. So the choice might be between keeping the Three UK SIM in the phone and hoping incoming calls were free, or putting a local SIM in the phone and paying for enough minutes to cover both local calls and incoming ones from the UK (which would be free from the UK landline). Not as simple as I had hoped. It’s always free to receive calls in a Feel At Home destination.

04-12-2013, 22:55	#228
Inkblot Forum Member Join Date: Dec 2001 Location: West London Posts: 24,316	Quote: Originally Posted by bikerlad It’s always free to receive calls in a Feel At Home destination. That was what I thought/hoped. I was looking for reassurance that there would be no unexpected charges from using the phone in the US to make and receive calls to/from the UK.

04-12-2013, 22:59	#229
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	Quote: Originally Posted by Inkblot That was what I thought/hoped. I was looking for reassurance that there would be no unexpected charges from using the phone in the US to make and receive calls to/from the UK. It seems there are some teething problems at the moment, but you are meant to be able to roam on any available partner when in a Feel at home country. I'd check the Three app every now and then to make sure there are no odd charges though.

05-12-2013, 01:05	#230
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	So evidently, it's NOT always free to receive calls in a feel at home destination, if for whatever reason you get charged according to the network you are on.

05-12-2013, 02:22	#231
cstandinguk Forum Member Join Date: May 2006 Posts: 13	Quote: Originally Posted by FusionLad Now been charged for a call to three via at&t on+44 7782 333333 to check why I'd been charged data. Been charged £30 for the call?! Will have to sort out when back in the UK. I think there must be an issue with Three's billing system. Me and partner have been in Orlando for 4 days. Noticed we were both being charged straight away, phoned the same number as you to be told it shouldn't be charging and had it referred to their tech team. Heard nothing since call so I emailed them also. I've racked up £50 now! So I've turned roaming back off until I hear back. I've been using T-mobile and partner AT&T - same result. I'm sure it has something to do with being here during the switch over.

05-12-2013, 03:56	#232
FusionLad Forum Member Join Date: Oct 2001 Location: Plymouth, Devon Posts: 1,495	Quote: Originally Posted by cstandinguk I think there must be an issue with Three's billing system. Me and partner have been in Orlando for 4 days. Noticed we were both being charged straight away, phoned the same number as you to be told it shouldn't be charging and had it referred to their tech team. Heard nothing since call so I emailed them also. I've racked up £50 now! So I've turned roaming back off until I hear back. I've been using T-mobile and partner AT&T - same result. I'm sure it has something to do with being here during the switch over. which email address did you use? Can you keep us posted if you hear anything please?

05-12-2013, 14:17	#233
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by qasdfdsaq So evidently, it's NOT always free to receive calls in a feel at home destination, if for whatever reason you get charged according to the network you are on. What nonsense. It's clearly a teething problem that will get sorted.

05-12-2013, 15:32	#234
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	So you just contradicted yourself. How is it nonsense if you just admitted it is a problem?

05-12-2013, 15:40	#235
Jwhiterz Forum Member Join Date: May 2012 Location: South Wales (Brecon Beacons) Posts: 490	Three will most likely wave the costs you have been experiencing as it's just a bug.

05-12-2013, 17:11	#236
culabula Forum Member Join Date: Dec 2002 Location: Belfast, Ireland Posts: 736	Quote: Originally Posted by qasdfdsaq So you just contradicted yourself. How is it nonsense if you just admitted it is a problem? It is always free to receive in a 3Like Home/Feel At Home country. Clearly, this new addition to the facility is an upstart and subs are being charged in error. Already, friends of mine who have been caught out have been assured by CS that all charges will be waived. What's the betting that it's the American networks screw-up?

05-12-2013, 17:25	#237
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Except as has been pointed out many times already it is not always free. If you read my post carefully you would see I have not even remotely tried to apportion blame on any party. I simply stated the very basic truth as we know it. And that is the fact that some people have been charged when on certain networks. Until you claimed your friends had received "assurances" we were yet to see any evidence that 3 intended to refund those charges.

05-12-2013, 17:45	#238
culabula Forum Member Join Date: Dec 2002 Location: Belfast, Ireland Posts: 736	Quote: Originally Posted by qasdfdsaq Except as has been pointed out many times already it is not always free. If you read my post carefully you would see I have not even remotely tried to apportion blame on any party. I simply stated the very basic truth as we know it. And that is the fact that some people have been charged when on certain networks. Until you claimed your friends had received "assurances" we were yet to see any evidence that 3 intended to refund those charges. How is it not always free? If you are in a Feel At Home country and roam on a partner network, it IS free. This is the first time I have been aware of any hiccup. Even when it was (re)introduced in September, it was available unofficially from the 28/08 without penalty for the initial wave of countries. Nor am I "claiming" anything, I am stating it. My friend, who is currently in Boston has been assured by CS that all charges will be refunded when he rang them but also received a follow-up call the next day to further reinforce that assurance.

05-12-2013, 20:08	#239
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by qasdfdsaq Except as has been pointed out many times already it is not always free. Your logic is simply faulty. People are overcharged for things all the time - that doesn't mean that the price of those items has changed. This is clearly an error - it's stated on their website and in the legally binding price guide they publish that receiving calls is free in a "Feel at Home" country.

05-12-2013, 22:18	#240
FusionLad Forum Member Join Date: Oct 2001 Location: Plymouth, Devon Posts: 1,495	Helpful lady from three phoned today and all my fees have been refunded. She did say customer services is normally chargeable from abroad though. Is this correct? Glad they've waived or refunded all fees anyway. She even said the fact she was calling me whilst in the US was chargeable but she would refund it. Not sure of the facts but I'm happily roaming on At&T with 7mbish downloads. Very odd not having to worry about being on wifi overy here.

05-12-2013, 22:56	#241
reclusive46 Forum Member Join Date: Nov 2011 Location: Norwich Posts: 570	Quote: Originally Posted by FusionLad Helpful lady from three phoned today and all my fees have been refunded. She did say customer services is normally chargeable from abroad though. Is this correct? Glad they've waived or refunded all fees anyway. She even said the fact she was calling me whilst in the US was chargeable but she would refund it. Not sure of the facts but I'm happily roaming on At&T with 7mbish downloads. Very odd not having to worry about being on wifi overy here. How is streaming? Do Netflix or YouTube work ok?

05-12-2013, 23:05	#242
FusionLad Forum Member Join Date: Oct 2001 Location: Plymouth, Devon Posts: 1,495	Quote: Originally Posted by reclusive46 How is streaming? Do Netflix or YouTube work ok? Just tried YouTube. It buffered for a while but seemed ok eventually. Will try again later.

06-12-2013, 00:06	#243
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Quote: Originally Posted by culabula How is it not always free? If you are in a Feel At Home country and roam on a partner network, it IS free. People are being charged. A charge for something is not free. Quote: Nor am I "claiming" anything, I am stating it. http://dictionary.reference.com/browse/claim?s=t Quote: Originally Posted by Daveoc64 Your logic is simply faulty. People are overcharged for things all the time - that doesn't mean that the price of those items has changed. So being overcharged is not a charge? Being overcharged for something makes it free? If I pay £1.50 a litre for petrol when it says £1.40 on the pump, that means it's always free? I'm not sure you understand logic at all. Quote: This is clearly an error - it's stated on their website and in the legally binding price guide they publish that receiving calls is free in a "Feel at Home" country. So if errors cause people to get charged, people are not getting charged? I guess by that logic, nobody ever dies on the roads. Because deaths only occur when there's an error and by your implication, anything that is an error doesn't count. Yeah, keep the balderdash coming. In your ignorant raging you've also all missed the actual point - border cases where you are in a "Feel at home" destination but connect to a network that is not native to that country - something that frequently occurs in cities on the US/Canadian border for example. Switzerland/Germany/France (although not FAH destinations). Austria/Germany. Hong Kong/China. Seriously I meet ten year olds that debate better than some of you lot.

06-12-2013, 00:29	#244
xreyuk123 Forum Member Join Date: Sep 2013 Location: United Kingdom Posts: 509	I think what he should have said is that 'You are not supposed to be charged, and that they should be free. If we're being pedantic :P

06-12-2013, 01:17	#245
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Well that I can agree with. Though that would require assuming the website is not in error. However the issue with CS calls "normally" being chargeable throws even that into question, because CS are contradicting what the website says.

06-12-2013, 08:45	#246
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by qasdfdsaq Though that would require assuming the website is not in error. This is the part I'm objecting to. You are spinning this as if it's some sort of conspiracy to trick people into spending more than they should. You're honestly suggesting that they've made the same mistake in several places and not noticed in the months since this service was introduced.

DS Forums

Three Like Home: New roaming plan (Three UK)

06-12-2013, 13:18	#247
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Quote: Originally Posted by Daveoc64 This is the part I'm objecting to. You are spinning this as if it's some sort of conspiracy to trick people into spending more than they should. You're honestly suggesting that they've made the same mistake in several places and not noticed in the months since this service was introduced. Would people stop making up random conspiracy theorist horseshit and pretending like I said it? Learn to read and quit with the moronic accusations. All I said is it is simply not true that nobody gets charged. End of. I'm not spinning it as anything. I haven't suggested anything. If you can't accept facts, go cry elsewhere, you're getting tiring.

06-12-2013, 13:41	#248
culabula Forum Member Join Date: Dec 2002 Location: Belfast, Ireland Posts: 736	Quote: Originally Posted by qasdfdsaq If you can't accept facts, go cry elsewhere, you're getting tiring. Fortunately, you're not.

06-12-2013, 20:06	#249
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Thank you for your helpful and constructive post that clearly and concisely addresses the topic at hand. If you have any more useful information to add, feel free to submit it to www.iwantmymommy.com

08-12-2013, 10:56	#250
reclusive46 Forum Member Join Date: Nov 2011 Location: Norwich Posts: 570	Are you guys in the US still experiencing the issues with being charged of have these been resolved now?