Three Like Home: New roaming plan (Three UK)

hybridtheory · 02-08-2014, 22:33

Hi

I'm going to Donegal, Ireland next month. Just have a quick question. Will I get charged to make a call to another Three UK mobile user that will also be in Donegal?

Thanks

Baz

IslandNiles · 02-08-2014, 23:40

Quote:

Originally Posted by hybridtheory

Hi

I'm going to Donegal, Ireland next month. Just have a quick question. Will I get charged to make a call to another Three UK mobile user that will also be in Donegal?

Thanks

Baz

The answer is no, you won't. ROI is a Feel at Home country, so your phone acts exactly like if you were in the UK. If you were at home and calling a UK mobile number, you wouldn't be charged extra if they were abroad. It'll come out of your allowance.

Aye Up · 03-08-2014, 00:01

How far this is true I don't know but according to a Support Agent in the Three contact centre, there is an announcement possibly happening this month with New countries added to the Feel at Home list. Also giving an update on 4G coverage?

Would be a weird time to do it at the height of summer as opposed to the beginning.

hybridtheory · 03-08-2014, 07:59

Quote:

Originally Posted by IslandNiles

The answer is no, you won't. ROI is a Feel at Home country, so your phone acts exactly like if you were in the UK. If you were at home and calling a UK mobile number, you wouldn't be charged extra if they were abroad. It'll come out of your allowance.

Hi

Thx for that. I know Ireland have Eirecell and Three Ireland. Does it matter which network I connect to or does Feel at Home work with all available networks?

Thanks

Baz

bikerlad · 03-08-2014, 08:18

Quote:

Originally Posted by hybridtheory

Hi

Thx for that. I know Ireland have Eirecell and Three Ireland. Does it matter which network I connect to or does Feel at Home work with all available networks?

Thanks

Baz

It works on any network you can connect to in that country.

jabbamk1 · 03-08-2014, 08:36

Quote:

Originally Posted by Aye Up

How far this is true I don't know but according to a Support Agent in the Three contact centre, there is an announcement possibly happening this month with New countries added to the Feel at Home list. Also giving an update on 4G coverage?

Would be a weird time to do it at the height of summer as opposed to the beginning.

Doubt it.

dslrocks · 03-08-2014, 09:00

Do you have to be on a plan after a certain time to be eligible to use feel at home?

Or does it apply to everyone regardless?

bazzer00 · 03-08-2014, 10:13

Anyone know if three intend to add Canada to their roaming deal anytime soon..?

Orbitalzone · 03-08-2014, 10:23

Quote:

Originally Posted by dslrocks

Do you have to be on a plan after a certain time to be eligible to use feel at home?

Or does it apply to everyone regardless?

SIM only on contract is active after 30 days, PAYG is instant and I think contract phones are instant.

BKM · 03-08-2014, 11:16

Quote:

Originally Posted by bazzer00

Anyone know if three intend to add Canada to their roaming deal anytime soon..?

I was in Canada last summer and the Canadian government was then thinking of an investigation of their cellphone market - which was thought to be limited in operators and expensive!
It's not that easy even finding a suitable local "prepaid" SIM (their nearest to PAYG) as a visitor.

Basically it is unlikely that 3 will find any partners for 3-like-home in such a closed market!

Batch · 03-08-2014, 13:29

Quote:

Originally Posted by BKM

It's not that easy even finding a suitable local "prepaid" SIM (their nearest to PAYG) as a visitor.

I didn't have any problem with that. Just got one off the Rogers booth. Though it was a few years ago.

But paying for incoming calls however.....pah!

dslrocks · 03-08-2014, 19:38

Quote:

Originally Posted by Orbitalzone

SIM only on contract is active after 30 days, PAYG is instant and I think contract phones are instant.

Thanks

I did pop into a 3 store earlier as I happened to be in town anyway and the guy behind the counter said it was for all plans.

He mentioned something about having to enable international roaming on the account; I asked him to check if it was enabled on my account, at which point he directed me to customer services to talk about it.

No doubt he was probably palming me off as I was not going buy anything -- poor service for something that would probably have taken a few seconds on his computer and had he been helpful, he would have seen that I had been out of contract (and perhaps may have had the opportunity to try and flog me a renewal!).

Thine Wonk · 03-08-2014, 19:45

Canada is dreadful for travellers, I went to all the main network's shops while in Canada and you can't even get any decent data on any network at a reasonable cost without taking out some deal you have to cancel, and even then it was expensive.

I didn't use any mobile data while in Canada and just remained on Wifi.

BKM · 03-08-2014, 20:43

Quote:

Originally Posted by Batch

I didn't have any problem with that. Just got one off the Rogers booth. Though it was a few years ago.

But paying for incoming calls however.....pah!

That wasn't my problem!

"Prepaid" seemed to involve choosing a number of minutes (and would these be local only minutes, trans-Canada, US as well or International?) and low or none amounts of data - with perhaps extra data addons. As they expected that locals would want to prepay for this plan each month until they changed to some other one just getting it for one month - with no subsequent billing ever - was not what they expected to sell!

Frank_Tunney · 04-08-2014, 07:24

Recently my wife and I took an holiday to the USA and were assured by the local 3 store as well as Customer services/support, that all we had to do when we arrived in the US was to switch on our mifi devices and the service would be there. Well nothing was further from the truth - All we got were messages saying 'No Service'.
So I rang the customer support centre from my hotel in New York and was told that we had to activate our 'data roaming' on the device (how should we do this?) and that she, the advisor, would do it for me. Zilch, nada, host happened, then she got me to reset my device (Huawei E5756) after which it changed the name and password of my device and still nothing happened.

Can anyone help, guide, assist - we had to purchase around 6 nights of hotel driven wifi and we know that the cost cannot be claimed from 3 - we just want the service to work.

jabbamk1 · 04-08-2014, 07:43

The Huawei router you have isn't compatible with the 3G frequencies that they have in the USA. So it will not work on 3G there at all as the Mi-Fi was specifically manufactured for the UK/Europe market. so that's why you're not getting a 3G signal.

You probably could pick up a 2G signal. Is there an option in the mi-fi settings for 2G or GSM?

But yeh, you shouldn't have been told it would work there because it wont on 3G. Then again its easy to see how someone could get confused as pretty much every other device will work in the USA apart from this one.

Frank_Tunney · 04-08-2014, 07:46

My wife also has a Huawei (E5220) and this had similar issues?

I will take it up with 3-Mobile once we get some responses from them.

Thanks very much for replying, it is appreciated.

Orbitalzone · 04-08-2014, 07:48

You need to log into the Mifi setup pages to enable International Roaming, so connect your device to the mifi as normal and browse the web based setup pages of the mifi:

Logging In to the Web Management Page
1. Make sure the connection between the Mobile WiFi and the Wi-Fi device or computer is working normally.
2.Open the browser, and enter http://192.168.1.1 in the web address box (you should now see the Mifi setup pages)
3.Enter the user name and password to log in to the web management page.

The default user name is: admin / The default password is: admin

Now you should be seeing the web based setup for your mifi, there should be a settings/ configuration/network page where you can tick Roaming.

User guide here

EDIT: JabbaMK1 helpfully points out these don't work on US frequencies

jabbamk1 · 04-08-2014, 07:49

Quote:

Originally Posted by Frank_Tunney

My wife also has a Huawei (E5220) and this had similar issues?

I will take it up with 3-Mobile once we get some responses from them.

Thanks very much for replying, it is appreciated.

Same issue again with that one. Doesn't support the frequency used in the USA for 3G. Will work pretty much everywhere else though like Europe/Asia.

Like I said, have a look for a 2G/GSM setting in the mi-fi settings page on the pc and see if you can get it to connect.

Orbitalzone · 04-08-2014, 07:51

Ah, I thought the 5756 did work in the US

jabbamk1 · 04-08-2014, 07:56

Just had a look at Three's support page and just seen this.

Quote:

Device compatibility.
All the new phones, Mobile Wi-Fis and dongles we currently sell will work in all Feel At Home destinations. However many of our older Mobile Wi-Fis and dongles don’t work in the USA.

So yeh, you probably should have been told about this before you went abroad.

http://support.three.co.uk/SRVS/CGI-...se=EXT(EM11925)

Daveoc64 · 04-08-2014, 08:58

Quote:

Originally Posted by Orbitalzone

Ah, I thought the 5756 did work in the US

I'm pretty sure that only the E5372 Mi-Fi and MF823 dongle from Three will work in the US.

It's surprisingly difficult to find mobile broadband equipment that will work on US frequencies AND UK frequencies.

oilman · 04-08-2014, 09:04

Quote:

Originally Posted by bikerlad

It works on any network you can connect to in that country.

I would still advise connecting to a 3 network where possible. I have had problems with charges appearing when not connected to a 3 network.

jabbamk1 · 04-08-2014, 09:24

Quote:

Originally Posted by oilman

I would still advise connecting to a 3 network where possible. I have had problems with charges appearing when not connected to a 3 network.

Really? You talking about feel at home as per August 2013 or the old three like home package from years ago?

rasseru16 · 04-08-2014, 16:34

Well apparently we can use Orange France too but I was there all last week and couldn't? Anyone can confirm this please?

03-08-2014, 10:13	#583
bazzer00 Forum Member Join Date: Apr 2012 Posts: 72	Canada Anyone know if three intend to add Canada to their roaming deal anytime soon..?

04-08-2014, 07:24	#590
Frank_Tunney Forum Member Join Date: Aug 2014 Posts: 2	I didn't 'Feel at home' Recently my wife and I took an holiday to the USA and were assured by the local 3 store as well as Customer services/support, that all we had to do when we arrived in the US was to switch on our mifi devices and the service would be there. Well nothing was further from the truth - All we got were messages saying 'No Service'. So I rang the customer support centre from my hotel in New York and was told that we had to activate our 'data roaming' on the device (how should we do this?) and that she, the advisor, would do it for me. Zilch, nada, host happened, then she got me to reset my device (Huawei E5756) after which it changed the name and password of my device and still nothing happened. Can anyone help, guide, assist - we had to purchase around 6 nights of hotel driven wifi and we know that the cost cannot be claimed from 3 - we just want the service to work.

04-08-2014, 07:48	#593
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Setup Mifi for roaming You need to log into the Mifi setup pages to enable International Roaming, so connect your device to the mifi as normal and browse the web based setup pages of the mifi: Logging In to the Web Management Page 1. Make sure the connection between the Mobile WiFi and the Wi-Fi device or computer is working normally. 2.Open the browser, and enter http://192.168.1.1 in the web address box (you should now see the Mifi setup pages) 3.Enter the user name and password to log in to the web management page. The default user name is: admin / The default password is: admin Now you should be seeing the web based setup for your mifi, there should be a settings/ configuration/network page where you can tick Roaming. User guide here EDIT: JabbaMK1 helpfully points out these don't work on US frequencies

02-08-2014, 22:33	#576
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Hi I'm going to Donegal, Ireland next month. Just have a quick question. Will I get charged to make a call to another Three UK mobile user that will also be in Donegal? Thanks Baz

02-08-2014, 23:40	#577
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	Quote: Originally Posted by hybridtheory Hi I'm going to Donegal, Ireland next month. Just have a quick question. Will I get charged to make a call to another Three UK mobile user that will also be in Donegal? Thanks Baz The answer is no, you won't. ROI is a Feel at Home country, so your phone acts exactly like if you were in the UK. If you were at home and calling a UK mobile number, you wouldn't be charged extra if they were abroad. It'll come out of your allowance.

03-08-2014, 00:01	#578
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	How far this is true I don't know but according to a Support Agent in the Three contact centre, there is an announcement possibly happening this month with New countries added to the Feel at Home list. Also giving an update on 4G coverage? Would be a weird time to do it at the height of summer as opposed to the beginning.

03-08-2014, 07:59	#579
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Quote: Originally Posted by IslandNiles The answer is no, you won't. ROI is a Feel at Home country, so your phone acts exactly like if you were in the UK. If you were at home and calling a UK mobile number, you wouldn't be charged extra if they were abroad. It'll come out of your allowance. Hi Thx for that. I know Ireland have Eirecell and Three Ireland. Does it matter which network I connect to or does Feel at Home work with all available networks? Thanks Baz

03-08-2014, 08:18	#580
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	Quote: Originally Posted by hybridtheory Hi Thx for that. I know Ireland have Eirecell and Three Ireland. Does it matter which network I connect to or does Feel at Home work with all available networks? Thanks Baz It works on any network you can connect to in that country.

03-08-2014, 08:36	#581
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by Aye Up How far this is true I don't know but according to a Support Agent in the Three contact centre, there is an announcement possibly happening this month with New countries added to the Feel at Home list. Also giving an update on 4G coverage? Would be a weird time to do it at the height of summer as opposed to the beginning. Doubt it.

03-08-2014, 09:00	#582
dslrocks Forum Member Join Date: Jun 2002 Location: Between the gutter and stars Posts: 6,825	Do you have to be on a plan after a certain time to be eligible to use feel at home? Or does it apply to everyone regardless?

03-08-2014, 10:23	#584
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Quote: Originally Posted by dslrocks Do you have to be on a plan after a certain time to be eligible to use feel at home? Or does it apply to everyone regardless? SIM only on contract is active after 30 days, PAYG is instant and I think contract phones are instant.

03-08-2014, 11:16	#585
BKM Forum Member Join Date: Jul 2007 Posts: 6,288	Quote: Originally Posted by bazzer00 Anyone know if three intend to add Canada to their roaming deal anytime soon..? I was in Canada last summer and the Canadian government was then thinking of an investigation of their cellphone market - which was thought to be limited in operators and expensive! It's not that easy even finding a suitable local "prepaid" SIM (their nearest to PAYG) as a visitor. Basically it is unlikely that 3 will find any partners for 3-like-home in such a closed market!

03-08-2014, 13:29	#586
Batch Forum Member Join Date: Oct 2000 Location: Swindon Posts: 2,894	Quote: Originally Posted by BKM It's not that easy even finding a suitable local "prepaid" SIM (their nearest to PAYG) as a visitor. I didn't have any problem with that. Just got one off the Rogers booth. Though it was a few years ago. But paying for incoming calls however.....pah!

03-08-2014, 19:38	#587
dslrocks Forum Member Join Date: Jun 2002 Location: Between the gutter and stars Posts: 6,825	Quote: Originally Posted by Orbitalzone SIM only on contract is active after 30 days, PAYG is instant and I think contract phones are instant. Thanks I did pop into a 3 store earlier as I happened to be in town anyway and the guy behind the counter said it was for all plans. He mentioned something about having to enable international roaming on the account; I asked him to check if it was enabled on my account, at which point he directed me to customer services to talk about it. No doubt he was probably palming me off as I was not going buy anything -- poor service for something that would probably have taken a few seconds on his computer and had he been helpful, he would have seen that I had been out of contract (and perhaps may have had the opportunity to try and flog me a renewal!).

03-08-2014, 19:45	#588
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Canada is dreadful for travellers, I went to all the main network's shops while in Canada and you can't even get any decent data on any network at a reasonable cost without taking out some deal you have to cancel, and even then it was expensive. I didn't use any mobile data while in Canada and just remained on Wifi.

03-08-2014, 20:43	#589
BKM Forum Member Join Date: Jul 2007 Posts: 6,288	Quote: Originally Posted by Batch I didn't have any problem with that. Just got one off the Rogers booth. Though it was a few years ago. But paying for incoming calls however.....pah! That wasn't my problem! "Prepaid" seemed to involve choosing a number of minutes (and would these be local only minutes, trans-Canada, US as well or International?) and low or none amounts of data - with perhaps extra data addons. As they expected that locals would want to prepay for this plan each month until they changed to some other one just getting it for one month - with no subsequent billing ever - was not what they expected to sell!

04-08-2014, 07:43	#591
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	The Huawei router you have isn't compatible with the 3G frequencies that they have in the USA. So it will not work on 3G there at all as the Mi-Fi was specifically manufactured for the UK/Europe market. so that's why you're not getting a 3G signal. You probably could pick up a 2G signal. Is there an option in the mi-fi settings for 2G or GSM? But yeh, you shouldn't have been told it would work there because it wont on 3G. Then again its easy to see how someone could get confused as pretty much every other device will work in the USA apart from this one.

04-08-2014, 07:46	#592
Frank_Tunney Forum Member Join Date: Aug 2014 Posts: 2	My wife also has a Huawei (E5220) and this had similar issues? I will take it up with 3-Mobile once we get some responses from them. Thanks very much for replying, it is appreciated.

04-08-2014, 07:49	#594
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by Frank_Tunney My wife also has a Huawei (E5220) and this had similar issues? I will take it up with 3-Mobile once we get some responses from them. Thanks very much for replying, it is appreciated. Same issue again with that one. Doesn't support the frequency used in the USA for 3G. Will work pretty much everywhere else though like Europe/Asia. Like I said, have a look for a 2G/GSM setting in the mi-fi settings page on the pc and see if you can get it to connect.

04-08-2014, 07:51	#595
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Ah, I thought the 5756 did work in the US

04-08-2014, 07:56	#596
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Just had a look at Three's support page and just seen this. Quote: Device compatibility. All the new phones, Mobile Wi-Fis and dongles we currently sell will work in all Feel At Home destinations. However many of our older Mobile Wi-Fis and dongles don’t work in the USA. So yeh, you probably should have been told about this before you went abroad. http://support.three.co.uk/SRVS/CGI-...se=EXT(EM11925)

04-08-2014, 08:58	#597
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by Orbitalzone Ah, I thought the 5756 did work in the US I'm pretty sure that only the E5372 Mi-Fi and MF823 dongle from Three will work in the US. It's surprisingly difficult to find mobile broadband equipment that will work on US frequencies AND UK frequencies.

04-08-2014, 09:04	#598
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Quote: Originally Posted by bikerlad It works on any network you can connect to in that country. I would still advise connecting to a 3 network where possible. I have had problems with charges appearing when not connected to a 3 network.

DS Forums

Three Like Home: New roaming plan (Three UK)

04-08-2014, 09:24	#599
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by oilman I would still advise connecting to a 3 network where possible. I have had problems with charges appearing when not connected to a 3 network. Really? You talking about feel at home as per August 2013 or the old three like home package from years ago?

04-08-2014, 16:34	#600
rasseru16 Forum Member Join Date: Oct 2009 Location: Suffolk, East Anglia Posts: 666	Well apparently we can use Orange France too but I was there all last week and couldn't? Anyone can confirm this please?