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Three Like Home: New roaming plan (Three UK) |
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#76 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Confirm Three Like Home (UK) working in Ireland.
Confirm NOT working as readily as before (you have to click on a link received by SMS to state that you're now in a "Feel At Home" country). It's a tad fiddly. Confirm tethering not working. Not sure, but it appears 3-3 calls still coming out of allowance and not out of main minutes (unlike Three Ireland where 3-3 minutes do not apply outside the 26 counties, making their offering Three Slightly Like Home). Sorry, i forgot to mention that. Basically all allowances work abroad. |
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#77 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,257
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Skype wont work on Three in Italy
![]() It work in Austria Denmark Hong Kong Italy Sweden Any work a rounds for this? https://support.skype.com/en/faq/FA1...k-is-this-true |
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#78 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Skype wont work on Three in Italy
![]() It work in Austria Denmark Hong Kong Italy Sweden Any work a rounds for this? https://support.skype.com/en/faq/FA1...k-is-this-true Just use your data allowance though if you have one. Or buy a data pack for the UK before you leave for abroad. |
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#79 |
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Forum Member
Join Date: Mar 2013
Posts: 4,249
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Quote:
Skype wont work on Three in Italy
![]() It work in Austria Denmark Hong Kong Italy Sweden Any work a rounds for this? https://support.skype.com/en/faq/FA1...k-is-this-true |
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#80 |
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Forum Member
Join Date: Apr 2008
Posts: 289
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They are referring to the old 'Skype on 3' service that used a separate downloadable app to dial a number and then route the call
Remember the Skypephone S2 etc.... Using the normal Skype app should work fine |
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#81 |
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Forum Member
Join Date: Mar 2013
Posts: 4,249
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Quote:
They are referring to the old 'Skype on 3' service that used a separate downloadable app to dial a number and then route the call
Remember the Skypephone S2 etc.... Using the normal Skype app should work fine |
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#82 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,257
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Quote:
They are referring to the old 'Skype on 3' service that used a separate downloadable app to dial a number and then route the call
Remember the Skypephone S2 etc.... Using the normal Skype app should work fine |
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#83 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Ok that would make more sense.
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#84 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,257
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Quote:
You weren't talking about the free Skype on Three promotion?
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#85 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Was just wondering if Skype would work on Android or iOS in those countries.
As mentioned above Three used to do free skype (which worked without a data allowance). Still some legacy customers who still use free skype in the UK without a data allowance. This won't work abroad at all. But standard skype that uses data will. |
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#86 |
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Forum Member
Join Date: Dec 2002
Location: Belfast, Ireland
Posts: 736
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Little update from Italy...
ALL calls from Italy to ALL UK numbers are NOT coming out of usual minutes but, out of 3-3 minutes instead. Fine by me ![]() Don't recall noticing the same phenomenon when calling from Ireland, but definitely happening here in Italy. Wonder what would happen if I dialled an international number? |
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#87 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Little update from Italy...
ALL calls from Italy to ALL UK numbers are NOT coming out of usual minutes but, out of 3-3 minutes instead. Fine by me ![]() Don't recall noticing the same phenomenon when calling from Ireland, but definitely happening here in Italy. Wonder what would happen if I dialled an international number? Unlimited* calls to the UK confirmed haha. |
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#88 |
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Forum Member
Join Date: Dec 2002
Location: Belfast, Ireland
Posts: 736
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Quote:
Don't you get 5000 3-3 mins!?
Unlimited* calls to the UK confirmed haha. 300 minutes 300 3-3 mins And 5000 3-3 mins All calls to UK landlines and any network UK mobiles are coming out of my 300 3-3 minutes while here in Italy. (my Irish 3 SIM continues to work correctly in that all calls to Irish landlines and mobiles come out of my minutes and 3-3 minutes do not apply while outside the State). |
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#89 |
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Forum Member
Join Date: Aug 2004
Posts: 351
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Three Like At Home on 321 SIM, 10p/MB for data in Italy, can anyone explain?
Just got back from Italy, can report that my credit was cleared out completely by Three charging 10p/MB for data - all on or after 28th August.
Happened on 1st and then again on the 2nd top up. £20 for about 150 MB of data and say £5 calls. Sent a detailed message to Three about 6 hours ago asking for an explanation, so far not even an automated reply. Maybe someone here can explain what is going on, and point me to the Three UK page that explains the "Internet Roaming Band 1 EU - £5.50 = 55 MB" I am seeing in the 3 app. |
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#90 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
Just got back from Italy, can report that my credit was cleared out completely by Three charging 10p/MB for data - all on or after 28th August.
Happened on 1st and then again on the 2nd top up. £20 for about 150 MB of data and say £5 calls. Sent a detailed message to Three about 6 hours ago asking for an explanation, so far not even an automated reply. Maybe someone here can explain what is going on, and point me to the Three UK page that explains the "Internet Roaming Band 1 EU - £5.50 = 55 MB" I am seeing in the 3 app. According to the site a Euro Internet pass in £5 per day. http://support.three.co.uk/srvs/cgi-...rch=helpsearch |
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#91 |
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Forum Member
Join Date: Jul 2013
Location: Belfast
Posts: 139
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Quote:
Did you buy an add on for roaming?
According to the site a Euro Internet pass in £5 per day. http://support.three.co.uk/srvs/cgi-...rch=helpsearch |
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#92 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
The Euro internet pass appears to be only available for SIM contract customers, not pay as you go.
http://www.three.co.uk/ThreePortal/S...&ssbinary=true |
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#93 |
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Forum Member
Join Date: Dec 2002
Location: Belfast, Ireland
Posts: 736
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Quote:
Just got back from Italy, can report that my credit was cleared out completely by Three charging 10p/MB for data - all on or after 28th August.
Happened on 1st and then again on the 2nd top up. £20 for about 150 MB of data and say £5 calls. Sent a detailed message to Three about 6 hours ago asking for an explanation, so far not even an automated reply. Maybe someone here can explain what is going on, and point me to the Three UK page that explains the "Internet Roaming Band 1 EU - £5.50 = 55 MB" I am seeing in the 3 app. Well, "Feel Like Home" wasn't officially relaunched on the 28/08 -so, what did you expect to pay? 10p a meg abroad is reasonable. On the other hand, if you had received the SMS advising that you could use your bundle in a 3 country -did you? |
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#94 |
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Inactive Member
Join Date: Jun 2012
Posts: 1,336
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Off to Denmark tomorrow. Will I get a text on landing to confirm that i can use my bundle?
3 website hasn't been updated to confirm, and I'll do anything to avoid the living hell that is peaking to 3 customer services |
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#95 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
Off to Denmark tomorrow. Will I get a text on landing to confirm that i can use my bundle?
3 website hasn't been updated to confirm, and I'll do anything to avoid the living hell that is peaking to 3 customer services |
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#96 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Well, "Feel Like Home" wasn't officially relaunched on the 28/08 -so, what did you expect to pay? 10p a meg abroad is reasonable.
On the other hand, if you had received the SMS advising that you could use your bundle in a 3 country -did you? |
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#97 |
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Forum Member
Join Date: Aug 2004
Posts: 351
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I only started roaming on 1st Sept when the scheme was well & truly live. In Italy so supposed to be Like Home.
3 states 'you do not need to do anything' (apart from enable roaming). My wife (on a 3 contract) happily used her UK allowance over same dates. Very satisfactory. No text from 3 arrived or needed on her phone. However, my 321 plan 10p figure comes from this page I think: http://support.three.co.uk/SRVS/CGI-...T%28EM11925%29 If you run out of your allowances. If you go over your allowances, you’ll be charged at roaming rates that are lower than normal. These rates are: 20p per minute to make calls 7p per text 10p per MB. So, the confusion is coming from this: On the 321 plan, you don't need an 'allowance' for data. It is simply 1p/MB. Everywhere on the Three website it emphasises that the rate should be exactly as at home and applied to all plans. Still no response from 3... I will probably go the Twitter as suggested. |
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#98 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
I only started roaming on 1st Sept when the scheme was well & truly live. In Italy so supposed to be Like Home.
3 states 'you do not need to do anything' (apart from enable roaming). My wife (on a 3 contract) happily used her UK allowance over same dates. Very satisfactory. No text from 3 arrived or needed on her phone. However, my 321 plan 10p figure comes from this page I think: http://support.three.co.uk/SRVS/CGI-...T%28EM11925%29 If you run out of your allowances. If you go over your allowances, you’ll be charged at roaming rates that are lower than normal. These rates are: 20p per minute to make calls 7p per text 10p per MB. So, the confusion is coming from this: On the 321 plan, you don't need an 'allowance' for data. It is simply 1p/MB. Everywhere on the Three website it emphasises that the rate should be exactly as at home and applied to all plans. Still no response from 3... I will probably go the Twitter as suggested. Learn to read |
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#99 |
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Forum Member
Join Date: Dec 2002
Location: Belfast, Ireland
Posts: 736
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Quote:
Off to Denmark tomorrow. Will I get a text on landing to confirm that i can use my bundle?
3 website hasn't been updated to confirm, and I'll do anything to avoid the living hell that is peaking to 3 customer services |
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#100 |
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Forum Member
Join Date: Dec 2002
Location: Belfast, Ireland
Posts: 736
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Quote:
He didn't have a bundle, that's why he was charged standard rate
As he was charged 10p and in the absence of the welcoming SMS, is there a reason to complain? |
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