3mail not working??

lalaland · 28-01-2005, 09:45

I use my 3mail on my phone a lot and retrieve it via the handset instead of the browser to avoid the charge, but suddenly I've discovered it's not working.

It appears to be a problem with the mail server though, not the network as I keep getting bounced email notices.

I have sent several emails from work and my home email to my phone to test this, but as of the start of this week every email to my 3mail account has bounced saying

Quote:

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its recipients after more than 48 hours on the queue on ptb-relay03.plus.net.

The message identifier is: xxxxxx-xxxxx-xx
The subject of the message is: FW:
The date of the message is: Tue, 25 Jan 2005 09:55:30 -0000

The address to which the message has not yet been delivered is:

xxxxxxxx@3mail.co.uk
Delay reason: Operation timed out

No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.

Is anyone else able to email their 3mail?
(I am trying to work out if the problem is on plusnet's server or Three's.

Thanks

lalaland · 28-01-2005, 09:55

Just to update this, I can send from my 3mail account via the phone without any problems, just not receive.

I have also tested this with another SMTP server now and it's still bouncing, so I suspect the problem is with Three's incoming mail server.

It would appear that none of my SMTP servers can find the Three server to pass the mail on to anymore.

steve007 · 28-01-2005, 10:23

Quote:

Originally Posted by lalaland

It would appear that none of my SMTP servers can find the Three server to pass the mail on to anymore.

Yep that was the other reason I'm ditching three. I experienced the same problem for the entire duration I was away.

lalaland · 28-01-2005, 10:33

This is the first time it's happened to me, but a week almost without my mobile email is a pain.

I will try and explain it to the call centre and if not will email it to Three. If only they had a call centre who's native language was the same as their customer base, then I'd have this issue sorted a lot quicker and one of the last two of my niggles with the network would be gone (1 - poor CS call centre, 2 - walled garden)

lalaland · 28-01-2005, 10:48

I was on hold for 5 minutes, which isn't too bad and then got through to the Asian call centre.

I explained the problem and at first the rep thought I was talking about problems with my 3mail account on my phone, as in I couldn't set it up correctly. I explained again and this time I used simple terms and he understood it fine.

When I say simple terms I don't mean I spoke to him like he was a fool, but working in the computer industry I do tend to use the correct terms and not everyone understands the issues. I then spoke to him as I would do when explaining something like this to a non-computer literate person (other wise known as a customer

) and he understood straight away what I was on about. This is fair enough and not a comment against him.

Anyway, he then told me that because I was downloading the email via my handset and not the browser he suspected that my emails weren't being deleted from the server and that my mailbox could be full.

Although I would expect a mailbox full message instead of the kind of bounce message I've been receiving I agreed to try this and get back to them if it didn't work.

I will log on to 3mail via my browser shortly and see if the emails that I have downloaded are still there and if they are I will remove them and try again.

Will keep you posted....

steve007 · 28-01-2005, 10:51

Quote:

Originally Posted by lalaland

This is the first time it's happened to me, but a week almost without my mobile email is a pain.

I will try and explain it to the call centre and if not will email it to Three. If only they had a call centre who's native language was the same as their customer base, then I'd have this issue sorted a lot quicker and one of the last two of my niggles with the network would be gone (1 - poor CS call centre, 2 - walled garden)

Good luck with that. I've just had enough now - a stream of problems from day one and no chance of speaking with someone english. I'm also finding the foreign cs script very very irritating!!

Its definitely a case of you get what you pay for.

lalaland · 28-01-2005, 11:21

Went online and discovered I had 291kb of my 10meg allowance used up. Not a problem there then.

I deleted all my emails anyway, just in case and yes it would appear that unless you delete the email from the A1000 it does leave it on the email server.

I have sent another email and it still bounces, but I would expect this as it still doesn't look like a storage limit error.

Is anyone else currently having this problem?
(if so, could you paste your bounced email in this thread)

Thanks

lalaland · 28-01-2005, 11:43

Problem sorted!

I called again and although it took a few minutes longer to explain the problem (language and technical barrier) the rep finally got the idea, put me on hold and then asked me to try sending to xxxxx@3mail.com instead of xxxxx@3mail.co.uk

I tried this and it worked perfectly again.

At first I thought how stupid I'd been getting my address wrong, but checking my logs it appears that past emails sent to my phone were to xxxxx@3mail.co.uk and not .com and they worked fine up until the start of this week.

So it wasn't me being stupid after all, it appears that Three have changed the domain name of their mobile email from .co.uk to .com and just not informed me!

Now I know this the emails are fine again and I am happy, so I will forgive them for their lack of warning.
It's still free mobile email at high speed without charge, keeps me chuffed!

bozla · 01-02-2005, 19:54

can any of you tell me how to sep up 3mail because i dont know how

Vashta Nerada · 01-02-2005, 19:58

Quote:

Originally Posted by lalaland

Problem sorted!

I called again and although it took a few minutes longer to explain the problem (language and technical barrier) the rep finally got the idea, put me on hold and then asked me to try sending to xxxxx@3mail.com instead of xxxxx@3mail.co.uk

I tried this and it worked perfectly again.

At first I thought how stupid I'd been getting my address wrong, but checking my logs it appears that past emails sent to my phone were to xxxxx@3mail.co.uk and not .com and they worked fine up until the start of this week.

So it wasn't me being stupid after all, it appears that Three have changed the domain name of their mobile email from .co.uk to .com and just not informed me!

Now I know this the emails are fine again and I am happy, so I will forgive them for their lack of warning.
It's still free mobile email at high speed without charge, keeps me chuffed!

its always been 3mail.com not .co.uk

Vashta Nerada · 01-02-2005, 19:59

Quote:

Originally Posted by bozla

can any of you tell me how to sep up 3mail because i dont know how

its in the instructions manual

bozla · 01-02-2005, 20:05

it doesnt matter i have worked it out im just a little slow

bozla · 01-02-2005, 20:09

yeh i remembered to look thanks anyway

lalaland · 01-02-2005, 20:24

Quote:

Originally Posted by robcole2004

its always been 3mail.com not .co.uk

Not true.

My email account definately used to be @3mail.co.uk

I have to admit at first I thought I'd made a mistake, but if you read my post above you will see

Quote:

At first I thought how stupid I'd been getting my address wrong, but checking my logs it appears that past emails sent to my phone were to xxxxx@3mail.co.uk and not .com and they worked fine up until the start of this week.

I have the log and the headers if you wish to see.

The emails I sent to my email address with 3mail.co.uk at the end of it were sent 18/11/2004, 18/12/2004 and 23/12/2004 and all were received on my phone. These are logged and I can see them right now and I can see they were sent to 3mail.co.uk addresses, so I am not sure how they routed.

Also when I tried to send an email Outlook completed the address for me and put the 3mail.co.uk part on for me as I'd used the address before, but then it failed. I then spoke to Three and they told me to try .com and it worked.

I think based on this that maybe I had an early email address (been on Three for over 18 months now) and maybe they've swapped the lot to .com recently and the other week was the switch off?

Who knows, but I definately sent .co.uk until recently and now it's .com

28-01-2005, 09:45	#1
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	3mail not working?? I use my 3mail on my phone a lot and retrieve it via the handset instead of the browser to avoid the charge, but suddenly I've discovered it's not working. It appears to be a problem with the mail server though, not the network as I keep getting bounced email notices. I have sent several emails from work and my home email to my phone to test this, but as of the start of this week every email to my 3mail account has bounced saying Quote: This message was created automatically by mail delivery software. A message that you sent has not yet been delivered to one or more of its recipients after more than 48 hours on the queue on ptb-relay03.plus.net. The message identifier is: xxxxxx-xxxxx-xx The subject of the message is: FW: The date of the message is: Tue, 25 Jan 2005 09:55:30 -0000 The address to which the message has not yet been delivered is: xxxxxxxx@3mail.co.uk Delay reason: Operation timed out No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you. Is anyone else able to email their 3mail? (I am trying to work out if the problem is on plusnet's server or Three's. Thanks

28-01-2005, 09:55	#2
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Just to update this, I can send from my 3mail account via the phone without any problems, just not receive. I have also tested this with another SMTP server now and it's still bouncing, so I suspect the problem is with Three's incoming mail server. It would appear that none of my SMTP servers can find the Three server to pass the mail on to anymore.

28-01-2005, 10:23	#3
steve007 Banned User Join Date: Nov 2004 Location: Hereford Posts: 1,681	Quote: Originally Posted by lalaland It would appear that none of my SMTP servers can find the Three server to pass the mail on to anymore. Yep that was the other reason I'm ditching three. I experienced the same problem for the entire duration I was away.

28-01-2005, 10:33	#4
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	This is the first time it's happened to me, but a week almost without my mobile email is a pain. I will try and explain it to the call centre and if not will email it to Three. If only they had a call centre who's native language was the same as their customer base, then I'd have this issue sorted a lot quicker and one of the last two of my niggles with the network would be gone (1 - poor CS call centre, 2 - walled garden)

28-01-2005, 10:48	#5
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	I was on hold for 5 minutes, which isn't too bad and then got through to the Asian call centre. I explained the problem and at first the rep thought I was talking about problems with my 3mail account on my phone, as in I couldn't set it up correctly. I explained again and this time I used simple terms and he understood it fine. When I say simple terms I don't mean I spoke to him like he was a fool, but working in the computer industry I do tend to use the correct terms and not everyone understands the issues. I then spoke to him as I would do when explaining something like this to a non-computer literate person (other wise known as a customer ) and he understood straight away what I was on about. This is fair enough and not a comment against him. Anyway, he then told me that because I was downloading the email via my handset and not the browser he suspected that my emails weren't being deleted from the server and that my mailbox could be full. Although I would expect a mailbox full message instead of the kind of bounce message I've been receiving I agreed to try this and get back to them if it didn't work. I will log on to 3mail via my browser shortly and see if the emails that I have downloaded are still there and if they are I will remove them and try again. Will keep you posted....

28-01-2005, 10:51	#6
steve007 Banned User Join Date: Nov 2004 Location: Hereford Posts: 1,681	Quote: Originally Posted by lalaland This is the first time it's happened to me, but a week almost without my mobile email is a pain. I will try and explain it to the call centre and if not will email it to Three. If only they had a call centre who's native language was the same as their customer base, then I'd have this issue sorted a lot quicker and one of the last two of my niggles with the network would be gone (1 - poor CS call centre, 2 - walled garden) Good luck with that. I've just had enough now - a stream of problems from day one and no chance of speaking with someone english. I'm also finding the foreign cs script very very irritating!! Its definitely a case of you get what you pay for.

28-01-2005, 11:21	#7
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Went online and discovered I had 291kb of my 10meg allowance used up. Not a problem there then. I deleted all my emails anyway, just in case and yes it would appear that unless you delete the email from the A1000 it does leave it on the email server. I have sent another email and it still bounces, but I would expect this as it still doesn't look like a storage limit error. Is anyone else currently having this problem? (if so, could you paste your bounced email in this thread) Thanks

28-01-2005, 11:43	#8
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Problem sorted! I called again and although it took a few minutes longer to explain the problem (language and technical barrier) the rep finally got the idea, put me on hold and then asked me to try sending to xxxxx@3mail.com instead of xxxxx@3mail.co.uk I tried this and it worked perfectly again. At first I thought how stupid I'd been getting my address wrong, but checking my logs it appears that past emails sent to my phone were to xxxxx@3mail.co.uk and not .com and they worked fine up until the start of this week. So it wasn't me being stupid after all, it appears that Three have changed the domain name of their mobile email from .co.uk to .com and just not informed me! Now I know this the emails are fine again and I am happy, so I will forgive them for their lack of warning. It's still free mobile email at high speed without charge, keeps me chuffed!

01-02-2005, 19:54	#9
bozla Forum Member Join Date: Jan 2005 Posts: 14	can any of you tell me how to sep up 3mail because i dont know how

01-02-2005, 19:58	#10
Vashta Nerada Forum Member Join Date: May 2004 Location: Barry, South Wales Posts: 4,382	Quote: Originally Posted by lalaland Problem sorted! I called again and although it took a few minutes longer to explain the problem (language and technical barrier) the rep finally got the idea, put me on hold and then asked me to try sending to xxxxx@3mail.com instead of xxxxx@3mail.co.uk I tried this and it worked perfectly again. At first I thought how stupid I'd been getting my address wrong, but checking my logs it appears that past emails sent to my phone were to xxxxx@3mail.co.uk and not .com and they worked fine up until the start of this week. So it wasn't me being stupid after all, it appears that Three have changed the domain name of their mobile email from .co.uk to .com and just not informed me! Now I know this the emails are fine again and I am happy, so I will forgive them for their lack of warning. It's still free mobile email at high speed without charge, keeps me chuffed! its always been 3mail.com not .co.uk

01-02-2005, 19:59	#11
Vashta Nerada Forum Member Join Date: May 2004 Location: Barry, South Wales Posts: 4,382	Quote: Originally Posted by bozla can any of you tell me how to sep up 3mail because i dont know how its in the instructions manual

01-02-2005, 20:05	#12
bozla Forum Member Join Date: Jan 2005 Posts: 14	it doesnt matter i have worked it out im just a little slow

01-02-2005, 20:09	#13
bozla Forum Member Join Date: Jan 2005 Posts: 14	yeh i remembered to look thanks anyway

01-02-2005, 20:24	#14
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Quote: Originally Posted by robcole2004 its always been 3mail.com not .co.uk Not true. My email account definately used to be @3mail.co.uk I have to admit at first I thought I'd made a mistake, but if you read my post above you will see Quote: At first I thought how stupid I'd been getting my address wrong, but checking my logs it appears that past emails sent to my phone were to xxxxx@3mail.co.uk and not .com and they worked fine up until the start of this week. I have the log and the headers if you wish to see. The emails I sent to my email address with 3mail.co.uk at the end of it were sent 18/11/2004, 18/12/2004 and 23/12/2004 and all were received on my phone. These are logged and I can see them right now and I can see they were sent to 3mail.co.uk addresses, so I am not sure how they routed. Also when I tried to send an email Outlook completed the address for me and put the 3mail.co.uk part on for me as I'd used the address before, but then it failed. I then spoke to Three and they told me to try .com and it worked. I think based on this that maybe I had an early email address (been on Three for over 18 months now) and maybe they've swapped the lot to .com recently and the other week was the switch off? Who knows, but I definately sent .co.uk until recently and now it's .com

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3mail not working??