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Old 29-08-2013, 20:55
Ian_Harris
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Join Date: Aug 2012
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Can anyone help?
My windows id got hacked a while ago, and got blocked.
Now i cant log into xbox live, everything ive tried has failed and its so irritating.
Ive followed the reset password root and its failed,
I get error 8015D002.
Ive cleared the cache.
All the help roots have failed, microsoft seem to make diffilcult to resolve.

Help!!!
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Old 29-08-2013, 20:56
kyllerbuzcut
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I know it's a pain, but you'll have to ring them I'm afraid. It's the only way. ( number on windows live website)
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Old 29-08-2013, 21:07
Ian_Harris
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Daft question, as there website is such a nightmare to negotiate, whats the phne number?
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Old 29-08-2013, 21:15
kyllerbuzcut
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That page should have all the available contacts you need. Looks like they've added more options since I had to deal with them. It says wait time to chat with microsoft support is 1 minute.

http://support.xbox.com/en-GB/contac...vity-solutions
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Old 29-08-2013, 21:23
Ian_Harris
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Thanks will have to try tommorow as the line is closed.

God the whole thing is so annoying when you havent done anything wrong!

How do they want to retain customers?

Very Very poor!
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Old 29-08-2013, 21:33
kyllerbuzcut
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I know- it's like you have to jump through 100 hoops just to get something really simple done. The kind of thing they could, and should, have online options for.
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Old 01-09-2013, 18:04
Ian_Harris
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Got Xbox live log in problem fixed.

Rang support 0844 545 8143.

Lawrence couldnt be more helpful.
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