Thanks to some repairs to a cable a few doors up (carried out by BT) we now have a crap connection, an EXTREMELY slow connection, here's the log I wrote so I didn't forget everything..
Here's some speedtests I took, bare in mind this is meant to be BT Infinity.. The connection is obviously being stabilised by the DSLAM.
http://www.speedtest.net/result/2933124663.png
http://derp.co.uk/4fc79
I've not changed anything locally and all was working great until these repairs were done, I really don't fancy 2/3 months of having to deal with BT..
Quote:
“Called BT: 28/08/2013 ~ roughly 5:30pm
Broadband not working correctly, started about 11am waited til about 5pm to call.
We'd previously noticed work men a few doors up working on the footpath and checked on roadworks.org and found BT were fixing a broken cable, broadband connection constantly dropping to finally not connecting at all.
Between the hours above I did some tests and found out that whenever we used to phone we got a connection (a VERY slow connection!), If we hang up the phone the connection drops..
Called BT explained the situation two times before I was finally transferred to the correct dept and had to explain it all over again! I told the lady on the phone that when we used the phone we got a connection and when we hung up it dropped, she said they'd get someone to sort this out and would get back to us within 24 hours, no one did..
A few hours passed & I checked the connection, it connects but was very flaky taking about 3-10 minutes to do so, now the problem seems to be the reverse, when we sometimes make a call it drops!
Before the works took place we had an extremely stable VDSL connection at 20mbps which we were happy with now we barely get 3mbps..”
“Called BT: 28/08/2013 ~ roughly 5:30pm
Broadband not working correctly, started about 11am waited til about 5pm to call.
We'd previously noticed work men a few doors up working on the footpath and checked on roadworks.org and found BT were fixing a broken cable, broadband connection constantly dropping to finally not connecting at all.
Between the hours above I did some tests and found out that whenever we used to phone we got a connection (a VERY slow connection!), If we hang up the phone the connection drops..
Called BT explained the situation two times before I was finally transferred to the correct dept and had to explain it all over again! I told the lady on the phone that when we used the phone we got a connection and when we hung up it dropped, she said they'd get someone to sort this out and would get back to us within 24 hours, no one did..
A few hours passed & I checked the connection, it connects but was very flaky taking about 3-10 minutes to do so, now the problem seems to be the reverse, when we sometimes make a call it drops!
Before the works took place we had an extremely stable VDSL connection at 20mbps which we were happy with now we barely get 3mbps..”
Here's some speedtests I took, bare in mind this is meant to be BT Infinity.. The connection is obviously being stabilised by the DSLAM.
http://www.speedtest.net/result/2933124663.png
http://derp.co.uk/4fc79
I've not changed anything locally and all was working great until these repairs were done, I really don't fancy 2/3 months of having to deal with BT..



Totally forgot about this thread haha sorry folks.