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AVG resident shield alert- help.


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Old 05-09-2013, 07:42
clarribo
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Since yesterday I have been getting a pop up on my computer

http://img571.imageshack.us/img571/6113/l0en.jpg

Screen grab of what it looks like. I am lost.

I am on windows vista, only thing i have tried so far is system restore which did not help.
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Old 05-09-2013, 08:10
Stig
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Download and run the free version of Malwarebytes.

Make sure you download the right thing, and read the instructions carefully!
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Old 05-09-2013, 09:12
chrisjr
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What Stig said.

And if you have a browser with an ad blocker use that to go to whatever download site Malwarebytes points you at. There have been several threads on DS recently about people clicking the first "Download Now" button they see and end up downloading something completely different instead. Usually because an ad on the webpage has a more prominent button than the real one. Use an ad blocker and you probably won't see the spurious download buttons.
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Old 05-09-2013, 11:53
emptybox
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Are you saying that even after you get AVG to delete the threats, it keeps coming back?

I think Browser Defender is something that's associated with our old friend Delta search and toolbar, so you might find that has taken over your browser.

But a Malwarebytes scan should get rid of it. You may also have to manually set your search engine back to what it was before, in the browser settings (after the Malwarebytes scan).
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Old 05-09-2013, 12:51
clarribo
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Sorry for delay in responding I am sure this is a malicious pop up I tried to "remove all unhealed" but that just made it worse. I'll try what people have suggested here and come back if any problems.

Worst comes to worst there's about 20 computer repair shops in 5 mins of me... rather not but if desperate...
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Old 06-09-2013, 00:45
emptybox
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Sorry for delay in responding I am sure this is a malicious pop up I tried to "remove all unhealed" but that just made it worse. I'll try what people have suggested here and come back if any problems.

Worst comes to worst there's about 20 computer repair shops in 5 mins of me... rather not but if desperate...
Well, you do seem to have AVG antivirus prog in your system tray. Do you think it's not a genuine AVG alert?

Browser Defender is recognized malware, but Malwarebytes should get rid of it for you.

ETA: I notice in that pic that you posted that there is a tab marked 'Babylon search'. That is all part of the same malware. Get rid of that.

Try uninstalling all unrecognized software in Control Panel - Babylon search, Delta search, Browser defender, Lyric Content - anything like that.
Some of it might uninstall, some might refuse.

Then do a scan with Malwarebytes in safe mode. Then go back and delete any remnants, and return your search engine to Google (or whatever you usually use).
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Old 06-09-2013, 00:53
LION8TIGER
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You are using Avira (the umbrella) as well as Avg .... not a good idea to be running two. Ditch AVG, update and scan with Avira.
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Old 06-09-2013, 13:11
clarribo
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Well, you do seem to have AVG antivirus prog in your system tray. Do you think it's not a genuine AVG alert?

Browser Defender is recognized malware, but Malwarebytes should get rid of it for you.

ETA: I notice in that pic that you posted that there is a tab marked 'Babylon search'. That is all part of the same malware. Get rid of that.

Try uninstalling all unrecognized software in Control Panel - Babylon search, Delta search, Browser defender, Lyric Content - anything like that.
Some of it might uninstall, some might refuse.

Then do a scan with Malwarebytes in safe mode. Then go back and delete any remnants, and return your search engine to Google (or whatever you usually use).
Well I went through my programs and deleted a load of stuff however there is a program called browser defender and when I tried to remove that it said I didn't have permission to do so. I am the only user of the computer so no idea why
Edit. Ah I see you said some stuff might not uninstall.
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Old 06-09-2013, 13:17
chrisjr
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Well I went through my programs and deleted a load of stuff however there is a program called browser defender and when I tried to remove that it said I didn't have permission to do so. I am the only user of the computer so no idea why
Edit. Ah I see you said some stuff might not uninstall.
Try running in Safe Mode (press F8 several times as the computer starts up).

That stops certain things from automatically loading with Windows and can often let you get rid of stuff that you can't do in "normal" mode.

And try running a full Malwarebytes scan in safe mode as well as that often helps it do it's job.
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Old 06-09-2013, 13:41
max99
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As well as Malwarebytes, run AdwCleaner. It's quick to run and is a useful tool to run in conjunction with Malwarebytes and CCleaner.
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