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Problems with Microsof Excel and Microsoft Windows


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Old 09-09-2013, 15:19
c0bo
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Hi,

I have Windows XP computer and whenever I click onto Microsoft Excel or Microsoft Windows I get this message: "Microsoft Office Excel or Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience."

What do I do?
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Old 09-09-2013, 15:24
Stig
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Which version of Office; 2003, 2007, 2010?
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Old 09-09-2013, 15:28
c0bo
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Which version of Office; 2003, 2007, 2010?
I've got 2007.
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Old 09-09-2013, 16:13
c0bo
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Which version of Office; 2003, 2007, 2010?
I have office 2007.
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Old 09-09-2013, 16:22
chrisjr
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What happens if you go into My Computer and then into the Microsoft Office folder under the Program Files folder on the C: drive and locate the program files, excel.exe or winword.exe and double click on them from there?

Do you get a similar error or do they open OK.
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Old 09-09-2013, 16:31
yorkieUK
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What may be worth trying is the inbuilt Office Repair Tool. If you go to the control panel followed by programs then click on Microsoft Office in the list. You should see a "change" option at the top. After clicking on that choose the repair option. You may need the install discs.

Good luck!
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Old 09-09-2013, 16:32
c0bo
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What happens if you go into My Computer and then into the Microsoft Office folder under the Program Files folder on the C: drive and locate the program files, excel.exe or winword.exe and double click on them from there?

Do you get a similar error or do they open OK.
I don't have excel.exe or winword.
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Old 09-09-2013, 16:40
chrisjr
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For Office 2007 these files should be located in

C:\Program Files\Microsoft Office\Office12

It's possible the extension (.exe) is being hidden but there should be an excel and winword file listed. If you use the detailed view in the file list it should show "application" as the type.
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Old 09-09-2013, 16:44
c0bo
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For Office 2007 these files should be located in

C:\Program Files\Microsoft Office\Office12

It's possible the extension (.exe) is being hidden but there should be an excel and winword file listed. If you use the detailed view in the file list it should show "application" as the type.
I went to C:\Program Files\Microsoft Office\Office12 and neither Word or Excel were listed.
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Old 09-09-2013, 16:51
tealady
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Uninstall reinstall from control panel. Assume you have a disk to install from?
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Old 09-09-2013, 17:05
chrisjr
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I went to C:\Program Files\Microsoft Office\Office12 and neither Word or Excel were listed.
Right click on the desktop icons for Excel and Word. Select Properties from the pop up menu.

On the Shortcut tab of the Properties box there should be a Target box. What does that say?

Also there should be a Find Target button. What happens if you click on that?
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Old 09-09-2013, 17:33
c0bo
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Right click on the desktop icons for Excel and Word. Select Properties from the pop up menu.

On the Shortcut tab of the Properties box there should be a Target box. What does that say?

Also there should be a Find Target button. What happens if you click on that?

There is no target button or find target button.
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Old 09-09-2013, 17:34
c0bo
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Uninstall reinstall from control panel. Assume you have a disk to install from?
I do not have the disk, I downloaded Microsoft office from my cousin.
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Old 09-09-2013, 17:39
Stig
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I do not have the disk, I downloaded Microsoft office from my cousin.
Shall we all just give up now?
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Old 09-09-2013, 17:44
c0bo
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Shall we all just give up now?
What do you mean?
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Old 09-09-2013, 18:08
psionic
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What do you mean?
The bottom line is you need to reinstall Microsoft Office.
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Old 09-09-2013, 18:32
DJW13
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The bottom line is you need to reinstall Microsoft Office.
Perhaps you should buy a copy?
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Old 09-09-2013, 18:43
psionic
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Perhaps you should buy a copy?
Personally I use 365 now and just pay the subs to use on 5 machines.
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Old 09-09-2013, 19:14
chrisjr
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What do you mean?
You have a dodgy copy of Office.

You either need to obtain a legitimate copy of Office or download the free LibreOffice which is broadly compatible with Microsoft Office and should allow you to open and edit any existing documents you have.
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Old 09-09-2013, 22:25
cnbcwatcher
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I don't have excel.exe or winword.
Aha! That must be the problem then. Looks like you'll have to buy a copy and reinstall. @psionic: Does Office 365 work with Windows XP?
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Old 10-09-2013, 00:26
psionic
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@psionic: Does Office 365 work with Windows XP?
Nope - don't think it does. Not tried it on xp myself.
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