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Old 17-09-2013, 11:35
Andy Birkenhead
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I have been trying to install some printer software from CD, but the DVD / CD drive has stopped working.
The disc spins round, then stops spinning, but nothing happens.
It is Windows 8 by the way
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Old 17-09-2013, 11:48
Maxatoria
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switch off pc, open the case and make sure all the cables are in nice and tightly for starters
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Old 17-09-2013, 13:26
emptybox
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I have been trying to install some printer software from CD, but the DVD / CD drive has stopped working.
The disc spins round, then stops spinning, but nothing happens.
It is Windows 8 by the way
I doubt the fact that it's Windows 8 will be relevant.

Is it a laptop or desktop?
Will it play video DVDs or music CDs?

ETA: I see from the other thread that it's a laptop that you've got.
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Old 17-09-2013, 13:30
flagpole
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are you sure it's not just that the auto run is disabled and you actually need to open the disk?

i wouldn't dream of installing printer software from the disk anyway. download it. it'll be more up to date.
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Old 20-09-2013, 00:00
Andy Birkenhead
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I doubt the fact that it's Windows 8 will be relevant.

Is it a laptop or desktop?
Will it play video DVDs or music CDs?

ETA: I see from the other thread that it's a laptop that you've got.
Yes, it IS a Laptop.
No, it will not play music CD's or DVD's - Windows 8 won't play them anyway
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Old 20-09-2013, 00:50
evil c
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Andy,

Does the drive show an error condition in Device Manager? Have you had a look at Reliability Monitor to see if there are any clues there? Also as the laptop is still under guarantee, have you contacted the company you bought it from?
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