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Old 18-09-2013, 21:05
Mikes Mike
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Ref the signal problems this evening.
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Old 18-09-2013, 21:07
jabbamk1
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Here is a link for those who want to watch-

http://www.bbc.co.uk/iplayer/episode..._32_Episode_1/
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Old 18-09-2013, 21:09
Helix
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Its fine EE have said its not a network problem, its your handset or 'complicated issues'. Yeah right - complicated issues being the network doesn't work properly.
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Old 18-09-2013, 21:52
Zee_Bukhari
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EE seems to be on watchdog shocking amount of times and iplayer link not available yet
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Old 19-09-2013, 10:36
The Lord Lucan
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Zee how many times has it been?

Been saying all along that it is not a specific network issue....
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Old 19-09-2013, 10:45
Dai13371
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News to me. My EE connection has been sound as a pound since I switched over from TMobile few months ago.

I didn't watch the programme because I cant stand the smarmy gits who present it, but did it mention problems in South Wales at all?
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Old 19-09-2013, 10:52
anyonefortennis
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I'm glad I'm not the only one experiencing this problem. I can't believe they can say it's 4G when it's really only for data services and not for calls. The 3G signal is definitely the problem not the phones.
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Old 19-09-2013, 11:20
Zee_Bukhari
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Zee how many times has it been?

Been saying all along that it is not a specific network issue....
about 6 times maybe in the last few months but its sometimes been Orange related
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Old 19-09-2013, 14:22
Braunschweig
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EE should be renamed NN - Nothing Nowhere.
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Old 19-09-2013, 14:32
anyonefortennis
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Is there anything we can do about it as consumers?
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Old 19-09-2013, 15:00
Zee_Bukhari
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Is there anything we can do about it as consumers?
yes by hitting them where it hurts, leaving and telling them the reason why
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Old 19-09-2013, 15:02
anyonefortennis
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yes by hitting them where it hurts, leaving and telling them the reason why
Can you do that if you are in contract?
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Old 19-09-2013, 15:13
Zee_Bukhari
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Can you do that if you are in contract?
if you are trying to leave for a valid reason and they wont let you, take it further to CISAS or communication ombudsman like I have with Virgin Mobile
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Old 19-09-2013, 15:16
anyonefortennis
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if you are trying to leave for a valid reason and they wont let you, take it further to CISAS or communication ombudsman like I have with Virgin Mobile
The ombudsman is pretty useless in this country. They usually don't want to get involved.
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Old 19-09-2013, 17:22
Thunderballs
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News to me. My EE connection has been sound as a pound since I switched over from TMobile few months ago.

I didn't watch the programme because I cant stand the smarmy gits who present it, but did it mention problems in South Wales at all?
There was something about slappers from The Valleys.
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Old 19-09-2013, 19:29
Steven L Hunter
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I have found the EE signal to be awful since the creation of EE last year. T-Mobile used to be the best now it's ruined I wouldn't touch them with a barge pole now.
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Old 19-09-2013, 22:29
plymouthbloke1974
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EE should be renamed NN - Nothing Nowhere.
Eh, that's funny that. Never heard that one before.

By the way, you used a double negative there....
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Old 19-09-2013, 22:34
jabbamk1
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Eh, that's funny that. Never heard that one before.

By the way, you used a double negative there....
I Prefer "Extortionate Everywhere" myself

But seriously. What exactly is the explanation for the issue bought up in the watchdog episode? Is it the 3G network at fault? The CSFB from 4G to 3G? Upgrades/Maintenance?
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Old 19-09-2013, 22:48
Thine Wonk
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I Prefer "Extortionate Everywhere" myself

But seriously. What exactly is the explanation for the issue bought up in the watchdog episode? Is it the 3G network at fault? The CSFB from 4G to 3G? Upgrades/Maintenance?
Well think about every call needing to log onto the 3G network over circuit switched fallback, maybe the authentication kit or logging back on to the 3G network for every call, or switching for every call is causing some calls to be dropped. This also happens for every SMS as I don't think SMS is supported by LTE on EE?

Imagine all that every flapping around for millions of users every time calls are placed, received or potentially SMS too.

That said, the US and others have had LTE for years and I've not known this to be a big issue with CSFB.
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Old 19-09-2013, 22:51
jabbamk1
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Well think about every call needing to log onto the 3G network over circuit switched fallback, maybe the authentication kit or logging back on to the 3G network for every call, or switching for every call is causing some calls to be dropped. This also happens for every SMS as I don't think SMS is supported by LTE on EE?

Imagine all that every flapping around for millions of users every time calls are placed, received or potentially SMS too.

That said, the US and others have had LTE for years and I've not known this to be a big issue with CSFB.
I guess. That could be the answer.

Oh and SMS is sent over EE's LTE i believe.
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Old 19-09-2013, 22:52
alanwarwic
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EE were certain in their comments that it was not their network causing the fault.


Was it only the iPhone 5, or did other phones exhibit the same degrades?
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Old 19-09-2013, 23:05
Thine Wonk
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http://fr.slideshare.net/ceobroadban...france-telecom

There's some interesting stuff in that Orange (France) presentation from May 2012, I honestly don't know if the LTE network supports SMS, if it does there must still be a lot of work involved in CSFB and potential for call disruption when switching.

From what I read "SG SMS" is sending SMS over the old control channel still, the same as 3G, rather than as LTE and true packet data.

EE say it's not the network, but the users say they are experiencing it, the guy on Watchdog had tried many, many different makes and models of phone.
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Old 19-09-2013, 23:05
jabbamk1
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EE were certain in their comments that it was not their network causing the fault.


Was it only the iPhone 5, or did other phones exhibit the same degrades?
One user said he tested 8 different phones and they all showed the same problems a lot of the time.
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Old 19-09-2013, 23:09
wrexham103.4
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use this form to tell them of you are having issues https://shop.ee.co.uk/network-feedba...WT.tsrc=Vanity
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Old 19-09-2013, 23:11
jabbamk1
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That's actually a very well thought out form. Well done EE.

Now make your website that simple and organised!
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