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BT Broadband. 50 Loss of connections in a week |
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#1 |
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Forum Member
Join Date: Nov 2012
Location: Digital Spy's Server Room
Posts: 1,820
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BT Broadband. 50 Loss of connections in a week
I say 50, it's probably a lot higher.
Tried to ask the helpdesk and got the "have you tried turning your router on and off" BS again. So sick of such a poor service. I get more value out of my T-Mobile dongle I'm using right now. Time to switch
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#2 |
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Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
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First of all what is disconnecting? The DSL or WiFi?
If the former then its your problem not your ISP's. If the latter the fault will probably move with you to the next provider. (Faults like that are usually cabling.) |
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#3 |
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Forum Member
Join Date: Nov 2012
Location: Digital Spy's Server Room
Posts: 1,820
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DSL.
They are doing building work across the road, but I'm not sure if the cables head in that direction - or if that would cause intermittent issues. |
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#4 |
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Forum Member
Join Date: Oct 2004
Location: beautiful York
Posts: 18,061
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mine has been the same for the last two weeks. It's my Wifi which keeps going off. At first I thought it was a computer virus but it's the same on all my devices.
But today I used the landline phone for the first time in ages and there's a lot of crackling on the line. I'm wondering if that means I need a new filter box. The bt help box comes up when my connection goes out but when it runs its test it just assumes everything is ok again as the drop outs don't last more than a few seconds. |
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#5 |
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Forum Member
Join Date: May 2004
Posts: 11,543
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I have this problem. I had openreach out on two occasions and they were useless so I got an independent guy to have a look and he found that the cables were ancient and in a right state. He activated one of the sockets again that open reach had disabled but the problem still persists and I keep getting constant drop outs. I'm tempted to get Infinity but I think the house would need new cabling and I'm not sure they would do this on installation
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#6 |
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Forum Member
Join Date: May 2005
Posts: 7,978
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Quote:
But today I used the landline phone for the first time in ages and there's a lot of crackling on the line.
http://www.hmmm.ip3.co.uk/bt-master-socket-nte5.shtml |
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#7 |
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Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
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Quote:
I have this problem. I had openreach out on two occasions and they were useless so I got an independent guy to have a look and he found that the cables were ancient and in a right state. He activated one of the sockets again that open reach had disabled but the problem still persists and I keep getting constant drop outs. I'm tempted to get Infinity but I think the house would need new cabling and I'm not sure they would do this on installation
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#8 |
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Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
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Quote:
mine has been the same for the last two weeks. It's my Wifi which keeps going off. At first I thought it was a computer virus but it's the same on all my devices.
But today I used the landline phone for the first time in ages and there's a lot of crackling on the line. I'm wondering if that means I need a new filter box. The bt help box comes up when my connection goes out but when it runs its test it just assumes everything is ok again as the drop outs don't last more than a few seconds. If you have cracking on the line, call whoever supplies your telephone rental and report a bad line. DO NOT mention your DSL service, it will just confuse the issue. BTW, as I said earlier, WiFi is your problem not your ISP's. |
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#9 |
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Forum Member
Join Date: May 2004
Posts: 11,543
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Quote:
As long as you are SURE that it is the DSL signal that is dropping out and not WiFi, call your ISP and get them to get it fixed.
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#10 |
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Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
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Don't be fobbed off by your ISP. As one of those "independents" I would have advised you such. I have even spoken to ISPs on subscribers' behalf and got they 'arissis into gear.
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#11 |
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Forum Member
Join Date: Nov 2012
Location: Digital Spy's Server Room
Posts: 1,820
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Ironically, it's been fine for the last three days, so whatever it was, it wasn't my hardware - but if it was a fault "outside" - as it must be (?) what's the point of their status page, which showed no issues on the list or anything wrong with the line, during the time the router was flashing away trying to find DSL.
Strange. |
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