Digital Spy

Search Digital Spy
 

DS Forums

 
 

O2 taking 1 per day from PAYG for internet?


Reply
Thread Tools Search this Thread
Old 21-09-2013, 22:00
davestoke
Forum Member
 
Join Date: Apr 2010
Posts: 390

Hi All. Anyone else noticed this. Partner had a message this morning saying he could use 50 meg of data per day & they'd taken 1!
He never uses it anyway. Eventually got through to the messenger service on the website & managed to get it stopped & a refund made.
All sounds a bit sneaky to me, I mean you can get a pretty good phone & package for 1 per day or 30 per month!
davestoke is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 21-09-2013, 22:28
alan1302
Forum Member
 
Join Date: Jul 2008
Location: West Yorks
Posts: 5,771
Hi All. Anyone else noticed this. Partner had a message this morning saying he could use 50 meg of data per day & they'd taken 1!
He never uses it anyway. Eventually got through to the messenger service on the website & managed to get it stopped & a refund made.
All sounds a bit sneaky to me, I mean you can get a pretty good phone & package for 1 per day or 30 per month!
Sounds like they had an app or something that used the net - that would mean a 1 charge for the 50 meg and the message was telling you that. Don't think they are saying they are going to take 1 a day without telling you!
alan1302 is offline   Reply With Quote
Old 21-09-2013, 22:44
Kierankay
Forum Member
 
Join Date: Apr 2012
Location: Glasgow, United Kingdom
Posts: 413
Well what do you expect them to do give you the data for free? Personally I think it's fine as if you really were using the internet often you would have a tariff if not then this is fine for you.
Kierankay is offline   Reply With Quote
Old 21-09-2013, 22:48
enapace
Forum Member
 
Join Date: Mar 2013
Posts: 3,064
Well what do you expect them to do give you the data for free? Personally I think it's fine as if you really were using the internet often you would have a tariff if not then this is fine for you.
Agreed anyone who needs data is either on a contract sim only or whatever or buys an addon.
enapace is offline   Reply With Quote
Old 21-09-2013, 23:01
davestoke
Forum Member
 
Join Date: Apr 2010
Posts: 390
It only started to happen 3 days ago! Before that, you'd get the usual "you can use...for the rest of the day" text, if you used data - which was pretty rare. This was now taking 1 whatever. Clearly O2 cust services new something about it or they wouldn't have stopped it & refunded?
davestoke is offline   Reply With Quote
Old 21-09-2013, 23:05
psionic
Forum Member
 
Join Date: May 2002
Location: Crystal Palace TX
Posts: 18,854
That's normal on O2 PAYG. Unless you agree to topup a certain amount a month and get a data bolt on. Must be something on the phone using data, which is causing it. What type of phone is it?
psionic is offline Follow this poster on Twitter   Reply With Quote
Old 22-09-2013, 09:29
prking
Forum Member
 
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 8,973
It only started to happen 3 days ago! Before that, you'd get the usual "you can use...for the rest of the day" text, if you used data - which was pretty rare. This was now taking 1 whatever. Clearly O2 cust services new something about it or they wouldn't have stopped it & refunded?
The message was to tell you that previously (when you used internet) it was 1 a day for up to 100Megabytes. Now when you use the internet it is 1 a day for up to 50 Megabytes. I think you may have gained the wrong interpretation.

The customer service person will have given you the 1 as a good will gesture (did they say something like on this occasion we can refund the 1). You'll probably find that internet has been disabled on the account?

They prefer to do this rather than get into an argument over a bit of internet use.
prking is offline   Reply With Quote
Old 22-09-2013, 10:30
bluesmurf
Forum Member
 
Join Date: Feb 2012
Posts: 191
I had the same problem with my old phone, it would constantly go on the internet or switch from wifi to 3g. O2 will have likely disabled the internet on that number now until you ask for it to be re-enabled, which will also mean picture messaging will be disabled. He will still be able to get the internet via WIFI if they have done what they did with me.
bluesmurf is offline   Reply With Quote
Old 22-09-2013, 11:11
Thine Wonk
Forum Member
 
Join Date: Mar 2009
Posts: 10,165
I had the same problem with my old phone, it would constantly go on the internet or switch from wifi to 3g. O2 will have likely disabled the internet on that number now until you ask for it to be re-enabled, which will also mean picture messaging will be disabled. He will still be able to get the internet via WIFI if they have done what they did with me.
Depending on the phone and settings wifi often sleeps when shortly after the screen goes off. Then anything that uses background data will use the 2G or 3G data.
Thine Wonk is offline   Reply With Quote
Old 26-09-2013, 17:24
koantemplation
Forum Member
 
Join Date: Oct 2002
Location: Wolf359
Posts: 77,492
I've started to have this problem around the same time too.

Never used to happen, so now I have to turn of data services on the phone.

I think it happens even if the phone automatically uses a data service and just uses only a sliver of data.

Personally I think this is wrong and it seems O2 are trying to take money without due course.
koantemplation is offline   Reply With Quote
Old 26-09-2013, 17:26
koantemplation
Forum Member
 
Join Date: Oct 2002
Location: Wolf359
Posts: 77,492
Well what do you expect them to do give you the data for free? Personally I think it's fine as if you really were using the internet often you would have a tariff if not then this is fine for you.
You don't expect to have a 1 taken off you just because the phone automatically does some thing that uses less than a couple of bytes to access the net. And certainly not on a daily basis.
koantemplation is offline   Reply With Quote
Old 26-09-2013, 20:58
alan1302
Forum Member
 
Join Date: Jul 2008
Location: West Yorks
Posts: 5,771
You don't expect to have a 1 taken off you just because the phone automatically does some thing that uses less than a couple of bytes to access the net. And certainly not on a daily basis.
You don't think o2 should charge you what it says in there T&Cs?
alan1302 is offline   Reply With Quote
Old 27-09-2013, 01:17
koantemplation
Forum Member
 
Join Date: Oct 2002
Location: Wolf359
Posts: 77,492
You don't think o2 should charge you what it says in there T&Cs?
Yeah right, that's OK.

They should have a 1mb leeway at least.

They are taking 1 out each day if your phone uses even so much as a byte of data and it has only started to happen recently.

So something has changed and it is not the T & Cs.
koantemplation is offline   Reply With Quote
Old 27-09-2013, 12:54
alan1302
Forum Member
 
Join Date: Jul 2008
Location: West Yorks
Posts: 5,771
Yeah right, that's OK.

They should have a 1mb leeway at least.

They are taking 1 out each day if your phone uses even so much as a byte of data and it has only started to happen recently.

So something has changed and it is not the T & Cs.
No, always been like that.

If you use data you pay for it. Simple as that.

If you have an app that's taking data without you knowing then you need to sort that out but you can't expect o2 or any other mobile operator not to charge when you use their network for data.
alan1302 is offline   Reply With Quote
Old 02-10-2013, 08:57
koantemplation
Forum Member
 
Join Date: Oct 2002
Location: Wolf359
Posts: 77,492
No, always been like that.

If you use data you pay for it. Simple as that.

If you have an app that's taking data without you knowing then you need to sort that out but you can't expect o2 or any other mobile operator not to charge when you use their network for data.
No it hasn't always been like that or I wouldn't have said it was.

Anyway I've turned of 3G access now and it seem to be doing the job.

No way should people have to pay because the phone uses a byte of data by accident.
koantemplation is offline   Reply With Quote
Old 02-10-2013, 11:00
pmbond
Forum Member
 
Join Date: Feb 2006
Posts: 750
I started a similar thread recently but got no response. My 82 year old father has had a T-mobile phone for some years and recently has noticed 1 a week being taken off his balance. This sounds something similar so will get him to check this. There is no way he would have set his phone up deliberately to use data.
pmbond is offline   Reply With Quote
Old 02-10-2013, 14:48
linkinpark875
Forum Member
 
Join Date: Aug 2004
Posts: 21,943
You get PAYG deals with a free web allowance and 1 a day is fine for occasional use. If you require a lot of data a contract remains a better option.
linkinpark875 is offline   Reply With Quote
Old 02-10-2013, 19:44
koantemplation
Forum Member
 
Join Date: Oct 2002
Location: Wolf359
Posts: 77,492
You get PAYG deals with a free web allowance and 1 a day is fine for occasional use. If you require a lot of data a contract remains a better option.
I have a PAYG deal with 500mb of data when you top up 10, and you keep the credit, but the trouble is it runs out after a month and then they start taking money from your credit if you don't top up again.
koantemplation is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 14:37.