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Dropped calls on EE
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japitts
29-09-2013
Originally Posted by jchamier:
“Thanks it surprised me too, but I can see some handsets not understanding they can roam between network codes.”

Technically an incall handover is not roaming though - the phone (lets use the term "mobile station" here) initiates a call on Network A. During the call, Network A's core network happens to hand the routing to a radio site on Network B. The MS is still "attached" to Network A's core, despite using Network B's radio. People more familar with the core network side might be better placed to comment here, but you get the idea.

Originally Posted by jchamier:
“I guess EE took the T-Mob code for the 4G/EE branding, as that had (at the time) the MBNL faster speeds although Orange had more mast sites. Next 24 months will be interesting ”

The choice of network code certainly had nothing to do with who had more BTS sites or faster speeds. Remember on the British mainland, ex-Orange is being integrated into MBNL and there are fewer T-Mob "remove" sites than there are Orange. Over in Northern Ireland the polar opposite is true, and there were many problems caused by T-M being switched off.
anyonefortennis
29-09-2013
I was actually able to make a call today.
jchamier
29-09-2013
Originally Posted by japitts:
“Technically an incall handover is not roaming though - the phone (lets use the term "mobile station" here) initiates a call on Network A. During the call, Network A's core network happens to hand the routing to a radio site on Network B. The MS is still "attached" to Network A's core, despite using Network B's radio. People more familar with the core network side might be better placed to comment here, but you get the idea.”

Yes that makes perfect sense, thanks. It explains why at the IP level I had T-Mobile IP address when using Orange signal as well. All becomes clear!

Quote:
“The choice of network code certainly had nothing to do with who had more BTS sites or faster speeds. Remember on the British mainland, ex-Orange is being integrated into MBNL and there are fewer T-Mob "remove" sites than there are Orange. Over in Northern Ireland the polar opposite is true, and there were many problems caused by T-M being switched off.”

That makes sense!
Last edited by jchamier : 29-09-2013 at 16:05
paulker
03-10-2013
Call failed, call failed, call works, call failed. Beep beep beep. Hello, hello 5 seconds later after silence, oh your still there...... Ahhhhhhhhh. Get it sorted EE.

EE have offered me quite a bit of money off my business account but I would rather have a working phone. Honestly.
anyonefortennis
03-10-2013
Originally Posted by paulker:
“Call failed, call failed, call works, call failed. Beep beep beep. Hello, hello 5 seconds later after silence, oh your still there...... Ahhhhhhhhh. Get it sorted EE.

EE have offered me quite a bit of money off my business account but I would rather have a working phone. Honestly.”

They asked me to reset my phone as a factory reset saying that an App which is using the wireless signal is interfering with the phone signal and like an idiot I did. It made no difference whatsoever to the crap signal.
paulker
16-10-2013
Dropped calls on EE every day this week. Pile of.
alanwarwic
16-10-2013
http://www.phonesreview.co.uk/2013/0...se-with-ios-7/
http://community.o2.co.uk/t5/Apple-i...O2/td-p/544688

Some think IOS 7 made it worse with much older iPhones still working fine. Did the iPhone 5s make things worse?
I think it was the Guardian who remarked that the call quality on the 5c was slightly improved. Improved from the 5 and 5s I wonder.
anyonefortennis
16-10-2013
Originally Posted by alanwarwic:
“http://www.phonesreview.co.uk/2013/0...se-with-ios-7/
http://community.o2.co.uk/t5/Apple-i...O2/td-p/544688

Some think IOS 7 made it worse with much older iPhones will working fine. Did the iPhone 5s make things worse?”

It made no difference. It was crap before iOS7 and crap after iOS7. I was told by an engineer last week that they've discovered the phone is not the problem or the operating system.
alanwarwic
16-10-2013
I don't have 4g and the signal as often as not drops back to 2G.

But a dropped call is extremely rare, no matter which phone I use.
paulker
16-10-2013
Originally Posted by anyonefortennis:
“It made no difference. It was crap before iOS7 and crap after iOS7. I was told by an engineer last week that they've discovered the phone is not the problem or the operating system.”

So, are they admitting there is a problem then? 5 seconds silence issues as well.
paulker
16-10-2013
Originally Posted by alanwarwic:
“I don't have 4g and the signal as often as not drops back to 2G.

But a dropped call is extremely rare, no matter which phone I use.”

The 2g fall back was never as common as it is now. Before network integration Orange used to fall back to 2g all the time but T-Mobile was resolute staying with 3g.
paulker
16-10-2013
Originally Posted by alanwarwic:
“I don't have 4g and the signal as often as not drops back to 2G.

But a dropped call is extremely rare, no matter which phone I use.”

As a few people have said maybe its only areas upgraded to 4g that are having issues with dropped calls. My work postcode is the worst for it. Its so unreliable. I pick up my phone and say to myself lets take a chance and see if we can make a successful call. Really, that bad.
anyonefortennis
16-10-2013
Originally Posted by paulker:
“So, are they admitting there is a problem then? 5 seconds silence issues as well.”

Yes. The egineers I spoke to have said there's an issue.
paulker
16-10-2013
Originally Posted by anyonefortennis:
“Yes. The egineers I spoke to have said there's an issue.”

An issue with the silence things as well?

Can you elaborate. If you don't want to say please PM me. Pulling my hair out here.
reclusive46
16-10-2013
Originally Posted by paulker:
“The 2g fall back was never as common as it is now. Before network integration Orange used to fall back to 2g all the time but T-Mobile was resolute staying with 3g.”

Tell me about it. Thats a problem for me though as at my house my 5S will stick onto a really crap bar of 3G that won't even receive any calls when it could drop down to 3/4 bars of 2G.
anyonefortennis
16-10-2013
Originally Posted by paulker:
“An issue with the silence things as well?

Can you elaborate. If you don't want to say please PM me. Pulling my hair out here.”

The problems I've been experiencing are calls not coming through and going directly to voicemail and getting a constant engaged tone when I tried to make a call. The silence of between 30 and 60 seconds before the call connects (or doesn't eventually connect) which you are experiencing I have only started experiencing the last few days. They said they are working on it and will get back to me tomorrow.
Minardi
16-10-2013
It's been a constant problem on my Lumia 920. EE's network, IMHO.
paulker
16-10-2013
Originally Posted by anyonefortennis:
“The problems I've been experiencing are calls not coming through and going directly to voicemail and getting a constant engaged tone when I tried to make a call. The silence of between 30 and 60 seconds before the call connects (or doesn't eventually connect) which you are experiencing I have only started experiencing the last few days. They said they are working on it and will get back to me tomorrow.”

Im getting three problems.

1. Call fails to connect and get the busy network tone of beep beep beep.

2. Call drops during a conversation.

3. The call goes silent during the call for 5-10 seconds
anyonefortennis
16-10-2013
Originally Posted by paulker:
“Im getting three problems.

1. Call fails to connect and get the busy network tone of beep beep beep.

2. Call drops during a conversation.

3. The call goes silent during the call for 5-10 seconds”

Tell them to take your issues to the ITNI device escalations team and see if they can investigate and fix your problems.
Minardi
16-10-2013
Originally Posted by paulker:
“Im getting three problems.

1. Call fails to connect and get the busy network tone of beep beep beep.

2. Call drops during a conversation.

3. The call goes silent during the call for 5-10 seconds”

Same as I have on my 920. Been using a 3 PAYG SIM in my new 1020 and it works perfectly, moving my number this week. Rest of my business phones are with O2 now. Orange, you won't be missed.
paulker
16-10-2013
Originally Posted by anyonefortennis:
“Tell them to take your issues to the ITNI device escalations team and see if they can investigate and fix your problems.”

Who are they and how do I speak to them? Its hard enough getting to speak to a Level 2 techie.
anyonefortennis
16-10-2013
Originally Posted by paulker:
“Who are they and how do I speak to them? Its hard enough getting to speak to a Level 2 techie.”

Tell them you want to escalate your complaint to the level 3 team.
lost boy
16-10-2013
Originally Posted by paulker:
“As a few people have said maybe its only areas upgraded to 4g that are having issues with dropped calls.”

No 4G here, but...

Originally Posted by paulker:
“Im getting three problems.

1. Call fails to connect and get the busy network tone of beep beep beep.

2. Call drops during a conversation.

3. The call goes silent during the call for 5-10 seconds”

Hmmm that sounds very familiar.

Funny thing; EE(Orange) cheerfully admitted there was a problem here. They equally cheerfully admitted they weren't going to do a thing about it.

I tried desperately not to kick off at that, simply asking them why they were having problems while Three worked like a charm. Their less than diplomatically given response; you're connected to a T-Mobile 3G mast so if you're having problems with us you'll have problems with Three. That I was ringing them from a Three phone at that moment (because EE wasn't working) and that I dared them to ring my Orange number (and I'd answer if it rang at my end) if it was working as well as they insisted really didn't go down well. That in mind, no shock I ended up with my PAC not long after.
paulker
17-10-2013
Evidence is mounting that either I have a faulty iphone 5s or ios 7 is not handing over between cells very well. I used a Nokia 620 today and it performed ok. Also tried handing over between my EE signal box and outside. Call failed. hmm

What is weird is that I had issues before getting thr iPhone 5s so this points to ios 7 BUT my mates and wife dont have these issues and they are on ios 7 on iphones 5.

Got an Apple appointment on Sunday.
paulker
17-10-2013
Ok, bit more testing. I tried a handover on my wife's iphone 5 from the signal box to the outside network. All fine.

I tried the same thing again on my iphone 5s and call failed.

Still doesnt make sense that I had issues with my iphone 5 for a week before getting the 5s.

Both phones are on 7.0.2
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