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Old 26-09-2013, 09:47
blueisthecolour
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Hi,

I bought the below Acer Aspire E1 laptop from Amazon back in December and am having some problems. About a month ago I found that it was resetting itself occasionally when left turned on. It would then boot up with a message saying:

"The laptop unexpectedly had to reset."

So the other day I decided to run some common maintenance programmes (Glarys Utilities and Advanced System Care) and I uninstall some unnecessary programmes. However I went to switch it on yesterday and it took about 5 minutes to go to the login screen and then another 5 minutes to go to the desktop, upon which everything ran extremely slowly. I reset the machine but had the same experience. I then tried to use the System Restore function but I musn't have had it switch on as there are no restore points to go to. I then tried to use some of the disk/windows repair functions but the progammes were not functioning properly.

I know that's not much information but I was hoping someone could give me some tips. I'm guessing that I might have to do a hard drive reformat and new install, which I haven't done in years. Any tips on how to go about doing on my laptop would be welcome.

Thank you

http://www.amazon.co.uk/gp/product/B...?ie=UTF8&psc=1
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Old 26-09-2013, 10:06
chrisjr
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You should be able to use the Recovery Partition to restore the laptop to it's "out of the box" condition.

http://acer--uk.custhelp.com/app/ans...ail/a_id/29925
http://acer--uk.custhelp.com/app/ans...tail/a_id/3068

Doing this will zap whatever is on the hard drive so make sure you back-up any important data (and validate the back-up works) before doing it.
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Old 26-09-2013, 11:04
blueisthecolour
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You should be able to use the Recovery Partition to restore the laptop to it's "out of the box" condition.

http://acer--uk.custhelp.com/app/ans...ail/a_id/29925
http://acer--uk.custhelp.com/app/ans...tail/a_id/3068

Doing this will zap whatever is on the hard drive so make sure you back-up any important data (and validate the back-up works) before doing it.
Great, thanks a lot for the links.

There's nothing really of importance on the laptop. All my e-mails are imap and music/video can be replaced through the usual means.

If this doesn't fix it, i.e. there's an underlying hardware fault, do you know if Acer has any sort of warranty?
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Old 26-09-2013, 11:18
Mr Dos
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So the other day I decided to run some common maintenance programmes (Glarys Utilities and Advanced System Care)
This is the cause of you problems. The Registry does NOT need 'cleaning' or 'optimizing'. The people who make these programs should be lined up and shot. At best a registry cleaner will do nothing, at worst it will make your pc unusable.
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Old 26-09-2013, 11:24
chrisjr
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Read the entry from SilentThunder in the comments section of this...

http://www.majorgeeks.com/files/deta...utilities.html

Sounds like the OP isn't the only one to suffer problems after using these utility programs on Windows 8.
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Old 26-09-2013, 15:01
blueisthecolour
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Ok, duly noted.

I'm usually pretty good with my laptops when it comes to maintenance. I avoid downloading bloatware and know enough to keep things running ok. This is frustrating though.
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Old 27-09-2013, 09:05
blueisthecolour
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Ok, well I was eventually able to restore the laptop but all is not well. It took over an hour for me to boot up and run the restore programme and the restore itself took all night (I left it at 25% complete after it had been running for about 2 hours).

I went to start up this morning and still had the long lag time. I waited 10 mins and still hadn't got to a start screen before I had to leave.

I'm guessing this is a hardware fault then . . . . .
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Old 27-09-2013, 10:25
Tassium
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The original problem of random switch-off (and re-start) sounds like a hardware fault.

I would have suggested a cooling issue as the cause of that.

Although if you updated the BIOS recently then there might be an issue there.
---------------------------


You have done a restore. I assume this means the operating systems is completely re-installed and not just "fixed".

If the OS was completely re-installed and the laptop is now back to as-new condition (and you are sure of that) then the sluggishness must be hardware related. Perhaps hard-drive.

It's possible to have two faults. Very unlucky.


The thing to do is to be absolutely sure the "restore" has not just fixed the OS but fully re-installed it.

If things are still sluggish after a full re-install... then what's left but hardware problem?
-----------

I'm not a PC engineer or anything, just my opinion on what's up.
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Old 27-09-2013, 10:36
zx50
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I had this, but I've a feeling that I might have caught something off some very dodgy adult sites I visited. I call them down and out adult sites. I had to wipe the laptop with the recovery disc the laptop made not long after I got it. Haven't had a problem since the HDD was wiped, or should I say, everything wiped from the section of the HDD that gets used every day. I think only a clean wipe is done with an OEM or retail disc of Windows.

Edit: Just to say that I don't visit them down and out adult sites anymore.
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Old 27-09-2013, 12:20
blueisthecolour
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The original problem of random switch-off (and re-start) sounds like a hardware fault.

I would have suggested a cooling issue as the cause of that.

Although if you updated the BIOS recently then there might be an issue there.
---------------------------


You have done a restore. I assume this means the operating systems is completely re-installed and not just "fixed".

If the OS was completely re-installed and the laptop is now back to as-new condition (and you are sure of that) then the sluggishness must be hardware related. Perhaps hard-drive.

It's possible to have two faults. Very unlucky.


The thing to do is to be absolutely sure the "restore" has not just fixed the OS but fully re-installed it.

If things are still sluggish after a full re-install... then what's left but hardware problem?
-----------

I'm not a PC engineer or anything, just my opinion on what's up.
I restored using the partition on the drive (as explained in the link):

http://acer--uk.custhelp.com/app/ans...hXRm1CbA%3D%3D

This is the best I can do without any actual installation discs.

I checked and ACER do have a limited warranty so i'll give them a go and see if I get any where. Though I did replace a broken screen last month so technically that probably voids the warranty.

Other than that I think it will be a 'pint of water spilt on the laptop and claim on home insurance' job. There's no way I'm accepting a 350 loss on a 9 month old laptop.
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Old 27-09-2013, 12:53
neo_wales
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You really don't need the 'Glarys Utilities and Advanced System Care' leave them off your machine.
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Old 27-09-2013, 18:45
blueisthecolour
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Just tried to load up again and this time received a warning that windows had detected a hard drive error.

V unhappy. Even if I bought a new hard drive I have no os or software to install on it. And the acer helpline has packed up for the weekend. . . .
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Old 27-09-2013, 18:53
Pucky
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Just tried to load up again and this time received a warning that windows had detected a hard drive error.

V unhappy. Even if I bought a new hard drive I have no os or software to install on it. And the acer helpline has packed up for the weekend. . . .
I had that earlier this week on my Win 7 Acer. Ran an HDD scan and Windows stopped reporting the error..
I'd recommend that you backup your files ASAP. If it's the HDD that's gone it *should* be covered under the warranty - however not sure about the repair you did to the screen. If not replacing an HDD and running the Acer recovery media is quite simple.
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Old 01-10-2013, 17:11
blueisthecolour
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I had that earlier this week on my Win 7 Acer. Ran an HDD scan and Windows stopped reporting the error..
I'd recommend that you backup your files ASAP. If it's the HDD that's gone it *should* be covered under the warranty - however not sure about the repair you did to the screen. If not replacing an HDD and running the Acer recovery media is quite simple.
Hi,

Is it not likely that another failed part has lead to the HDD failure?
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Old 15-10-2013, 11:34
blueisthecolour
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Just an update in case anyone is interested:

I rang Acer and they agreed to pick up the laptop and check out the problem. A week later they sent it back to me having replaced the hard drive, reinstalled windows and drivers and a few other bits and pieces. It now works absolutely fine - just having to remember to download all the programmes I had on it before.

Got to say 10/10 for Acer, easy to contact, no hassle picking it up, reasonable repair time, no cost to me. Though I suppose the hard drive breaking after 9 months isn't good . . . . . . .
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