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BT Price Increases Jan4th 2014 |
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#1 |
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Forum Member
Join Date: Jun 2008
Posts: 533
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BT Price Increases Jan4th 2014
BBC News reporting more price rises to BT services Jan 2014. BT insist none of these increases are due to their BT Sport Services.....
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#2 |
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Forum Member
Join Date: May 2009
Posts: 3,196
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BT must surely issue a statement soon these increases so that customers know exactly what is happening.
The increases of around 6% are way above the August inflation rate of 2.7% BT customers wishing to leave will find it a legal minefield and clause 54 of the T&Cs states: "Except in the circumstances detailed in paragraph 51, if we let you know about a change to the price or the terms and conditions of a service which is to your material disadvantage, you will not have to pay a charge if you decide to end that service early, unless the Tariff Guide says otherwise. However, once we have told you about such a change, using one of the methods detailed in paragraph 50, you must let us know within 10 days that you want to end that service by giving us the written notice set out in paragraph 21. Only the services that are directly affected by the changes we make can be ended without paying an early termination charge for that service and this agreement will continue to apply to any other services that are not affected by those changes." So, you may be able to cancel the line rental but, if like me, your broadband contract is until September 2014. I think that as having BT broadband appears to be dependent on having a BT line that the two are linked and it should, therefore, be possible to cancel both without penalty |
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#3 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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Someone created a thread under Broadband here http://forums.digitalspy.co.uk/showthread.php?t=1894437
Basically 1571 etc will be chargeable and line rental going up to £15.99
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#4 |
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Forum Member
Join Date: Aug 2005
Posts: 68,696
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Quote:
Someone created a thread under Broadband here http://forums.digitalspy.co.uk/showthread.php?t=1894437
Basically 1571 etc will be chargeable and line rental going up to £15.99 ![]() But I will await the BT email/letter for confirmation of that. |
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#5 |
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Forum Member
Join Date: Mar 2005
Posts: 98,141
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http://www.productsandservices.bt.co...ecallerdisplay
A small bit of info about it here. I don't use 1571 but find Caller ID useful and am annoyed that they're imposing a charge (unless you commit to a 12 month term) for it.
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#6 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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Quote:
But someone else has also said that the small print states that if you have Line Rental Saver, this is not going up (yet anyway), and that 1571 and Caller ID will continue to be free with Line Rental Saver.
But I will await the BT email/letter for confirmation of that.
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#7 |
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Forum Member
Join Date: May 2009
Posts: 3,196
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Quote:
That's good to hear as I pay line rental in advance
![]() "Register to get BT privacy with Caller Display free for 12 months from the date it launches* (a new 12-month line rental contract applies)" and "Pre-register before 6th December 2013. Provision on or after 6th December 2013. Pre-registration available only to existing BT Privacy with Caller display customers - excludes customers with other varieties of Caller Display such as Caller Display as part of a Calling Features Pack. Provides BT Privacy with Caller Display free for 12 months from date of provision. A new 12 month Line Rental contract applies. They are also implying on one hand that this is a new service, which it isn't, by stating "..from the day it launches" but then saying it's only available to 'existing BT Privacy with Caller display customers' At least it appears that you do not need to take the Line Rental Saver if you don't want to |
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#8 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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I have pre registered for it but BT Answer will still cost me £1.75 a month extra. Surely they are losing out as they won't receive any termination rates from people calling and getting voicemail?
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#9 |
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Forum Member
Join Date: May 2005
Posts: 396
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Good bye BT. You can stick your crappo sports channels where the sun dont shine !
I am off to PlusNet where my fibre unlimited BB will be £7.00 PCM cheaper than your pre increase prices, and the line rental is about a pound cheaper too |
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#10 |
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Forum Member
Join Date: Mar 2005
Posts: 98,141
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I'm currently on a line rental saver contract which expires in February and I'll be looking elsewhere before then as I think the increases are unnecessary and unfair.
![]() I'm also being migrated from O2 to Sky on my broadband service and am less than thrilled at that prospect too. ![]() I've looked at Plusnet and it seems tempting but they're a BT company as well aren't they?
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#11 |
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Join Date: Oct 2002
Posts: 10,517
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Quote:
Good bye BT. You can stick your crappo sports channels where the sun dont shine !
I am off to PlusNet where my fibre unlimited BB will be £7.00 PCM cheaper than your pre increase prices, and the line rental is about a pound cheaper too
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#12 |
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Join Date: Oct 2002
Posts: 10,517
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Quote:
I'm currently on a line rental saver contract which expires in February and I'll be looking elsewhere before then as I think the increases are unnecessary and unfair.
![]() I'm also being migrated from O2 to Sky on my broadband service and am less than thrilled at that prospect too. ![]() I've looked at Plusnet and it seems tempting but they're a BT company as well aren't they? ![]() |
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#13 |
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Join Date: Aug 2005
Posts: 68,696
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#14 |
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Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,724
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Quote:
I'm currently on a line rental saver contract which expires in February and I'll be looking elsewhere before then as I think the increases are unnecessary and unfair.:mad
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#15 |
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Forum Member
Join Date: May 2009
Posts: 3,196
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A member of BT Community Forums has linked a copy of the letter BT is sending to customers
http://epidm.edgesuite.net/BTEM/1013...Q3_13_Alt.html Read the small print carefully |
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#16 |
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Forum Member
Join Date: Jul 2007
Posts: 6,288
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Quote:
A member of BT Community Forums has linked a copy of the letter BT is sending to customers
http://epidm.edgesuite.net/BTEM/1013...Q3_13_Alt.html Read the small print carefully "But someone else has also said that the small print states that if you have Line Rental Saver, this is not going up (yet anyway), and that 1571 and Caller ID will continue to be free with Line Rental Saver" I don't see this in the BT letter small print - but I may have missed it!!! If it isn't there is there any way to avoid the new 1571 charge? |
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#17 |
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Forum Member
Join Date: May 2009
Posts: 3,196
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Quote:
Earlier this thread it was said:
"But someone else has also said that the small print states that if you have Line Rental Saver, this is not going up (yet anyway), and that 1571 and Caller ID will continue to be free with Line Rental Saver" I don't see this in the BT letter small print - but I may have missed it!!! If it isn't there is there any way to avoid the new 1571 charge? "But I will await the BT email/letter for confirmation of that." Now we know that Caller ID and 1571 will NOT continue to be free with Line Rental Saver As far as 1571 is concerned there seems no way to avoid the £1.75/month charge and it (like Caller Display) is OPT-IN |
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#18 |
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Forum Member
Join Date: Dec 2002
Location: East London
Posts: 3,084
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Quote:
The annual line rental saver is increased separately, later in the year. So you'll be able to renew at whatever the current price is (but more than last February's price).
My line rental saver also finishes in February. I'm not sure whether to apply for the free caller ID for a year until I know what my line rental saver will be from February. You have until 6th December to apply, so perhaps I might know by then. |
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#19 |
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Forum Member
Join Date: Dec 2002
Location: East London
Posts: 3,084
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I was also assuming that my Unlimited Anytime plan would be increasing from £5.15 to £7, but looking on BT's website, I notice that the Unlimited Anytime Plan (which I have) is only going up to £5.48. Phew!
http://www.bt.com/static/wa/account/...ication_prices It's the Unlimited Anytime Calls which cost £7 per month. |
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#20 |
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Forum Member
Join Date: Aug 2005
Posts: 68,696
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Quote:
But the same member who posted that also said:
"But I will await the BT email/letter for confirmation of that." Now we know that Caller ID and 1571 will NOT continue to be free with Line Rental Saver However, you go onto a 12-month contract with the new Caller ID setup, just as you are on a 12 month contract with Line Rental Saver. So I would have thought that LRS would include Caller Display (at least when you renew LRS). But the wording on the website suggests not: http://www.productsandservices.bt.co...ecallerdisplay Quote:
*Pre-register before 6th December 2013. Provision on or after 6th December 2013. Pre-registration available only to existing BT Privacy with Caller Display customers – excludes customers with other varieties of Caller Display such as Caller Display as part of a Calling Features Pack. Provides BT Privacy with Caller Display free for 12 months from date of provision. A new 12 month line rental contract applies.
BT, can I introduce you to clarity. Clarity, this is BT. Quote:
As far as 1571 is concerned there seems no way to avoid the £1.75/month charge and it (like Caller Display) is OPT-IN
I'm toying with getting an answering machine ..... cost-effective in the long run, and much more flexible.
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#21 |
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Forum Member
Join Date: Jul 2007
Posts: 6,288
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Quote:
My line rental saver also finishes in February. I'm not sure whether to apply for the free caller ID for a year until I know what my line rental saver will be from February.
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#22 |
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Forum Member
Join Date: Sep 2005
Posts: 2,436
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Quote:
I'm toying with getting an answering machine ..... cost-effective in the long run, and much more flexible.
[LIST][*]Your personalised greeting will confirm that they've reached the correct number.[/LIST][LIST][*]They can use Ringback if they need to speak to you as soon as possible.[/LIST][LIST][*]If they have to pay for each call, it saves them being charged every time they check to see whether your line is still busy.[/LIST]
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#23 |
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Forum Member
Join Date: Dec 2006
Posts: 882
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The 1571 "service" always has been a rip-off as far as the caller is concerned. BT, nor other CPs made it clear to customers that for subscribers taking the service, there would be no option, for a caller to them, to use ring-when-free when the line was engaged as the call would be immediately answered by the 1571 "service" and as pointed out by Gerry1, if the call was not an inclusive call, then every time the caller dialled the "engaged" number they'd be charged the connection fee and the first minute by their calls provider, which for most landline providers would be circa 20-25p !
20-25p for getting an engaged number, that's got to be the best money spinner the cartel have had in years ![]() If you are able to use an IA service like 18185, then at least it would only cost 5p a time. Just for those that may comment - why not just leave a message - there are occasions when it's not appropriate to leave a message and the need to contact the person is urgent, you couldn't be certain when they would retrieve a message, and even a call-back may not be appropriate. Oh, and some people don't like talking to machines! |
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#24 |
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Guest
Join Date: Mar 2010
Posts: 4,723
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I have received this e-mail from BT and just cancelled the contract with them. They tried it on saying that I am in contract with them and that I would have a penalty to pay until I said that in the e-mail that if I cancel with 10 days of receiving the e-mail then there is no penalty. They gave me my mac code there and then and moving over my phone line and fibre to Plusnet. It works out that Plusnet is cheaper by a £10 for 9 months and then after that they are £5 cheaper than BT. I know Plusnet is part of BT, but they are way cheaper.
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#25 |
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Forum Member
Join Date: Sep 2007
Posts: 2,330
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Quote:
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