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Old 27-09-2013, 19:53
louise1966
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I have always had HP all in ones, but I am receiving a message with this one and cannot figure it out. On screen display reads : Printer cartridges. Refer to printer documentation. As I cannot locate the booklet, I would be appreciative if anyone had any tips. If the cartridges are getting low, it tells me, as I always use genuine HP, so I know this is not the problem. The power adaptor makes a crackling sound, and I have to place it a certain way for it to work - probably should be condemned - but it usually will print. I've checked everything but cannot diagnose the problem. Any ideas? Thanks.
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Old 27-09-2013, 20:51
cmorris
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I have always had HP all in ones, but I am receiving a message with this one and cannot figure it out. On screen display reads : Printer cartridges. Refer to printer documentation. As I cannot locate the booklet, I would be appreciative if anyone had any tips. If the cartridges are getting low, it tells me, as I always use genuine HP, so I know this is not the problem. The power adaptor makes a crackling sound, and I have to place it a certain way for it to work - probably should be condemned - but it usually will print. I've checked everything but cannot diagnose the problem. Any ideas? Thanks.
1st of all get a new power supply and throw the old one away. Remove all cartridges and replace each one by one ensuring they are seated correctly and the message might go away.

If not send me a message and I will try and help
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Old 27-09-2013, 21:29
Maxatoria
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For once i agree with CM...a dodgy adapter is just going to cause problems (if it aint already) so junk and replace with a new one and see if the problem continues

But with a dodgy PSU there is no guarantee that the electronics inside the printer have not been damaged due to the faulty power supply as sometimes it could be supplying too low power and other times perhaps too much and modern HP printers are no where as tough as they used to be in the good old days

and theres a thread about it on hp's website so it seems like a common problem - http://h30434.www3.hp.com/t5/Printer...on/td-p/350092
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Old 28-09-2013, 00:56
louise1966
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Thanks both for your help. I'll give it a go.
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Old 28-09-2013, 13:09
s2k
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Before you chuck the power supply, make sure that the mains connector is tightly pushed into the power pack. If its loose then it will make the cracking sounds you describe.

There is also a HP toolbox you can download from their website which may give a more detailed explanation of whatever the problem is.
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Old 29-09-2013, 06:56
cmorris
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Did anything work Louise
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Old 29-09-2013, 07:00
Sad_BB_Addict
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If you've lost the manuals you can download them here
http://h10025.www1.hp.com/ewfrf/wc/m...oduct=3204464&
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Old 21-11-2013, 15:32
snoweyowl
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I get this message and would really like to know what it's really saying, so if anybody knows please tell. There's nothing wrong with my machine, but it's rarely used. Also there's nothing in the documentation that came with it that is of any use.

Any Ideas?
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Old 22-11-2013, 09:58
snoweyowl
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Well after a bit more prodding about and without any official explanation I think it can be translated as -

"HP think you have had these cartridges too long and whilst they may not be empty it is time you bought some new ones"
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