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Old 28-09-2013, 20:30
cnbcwatcher
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Just noticed this evening that the power adapter on my Macbook Air (11" 2012 model) is a bit frayed. I stuck a plaster on it (had a box handy as I skinned my heel earlier in the week and I needed them for that) but that's not a permanent solution. I bought the Mac from John Lewis and I had it a year so would the power adapter be covered under warranty? I'm in Ireland so if they can replace it I would have to give it to my mum and dad when they're going to the UK at the end of October. It's a nuisance but I would just use my Macbook Pro for the week they're away until they come back with a replacement. Just as well I have 2 Macs
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Old 28-09-2013, 21:01
dmp
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Sony replaced an adapter for me a few years ago due to heat problems, so very possibly John Lewis will, always worth a try.
Dave
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Old 28-09-2013, 21:09
s2k
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Often you find the warranty has exclusions on the PSU and battery, and what you are describing could easily be pinned down as wear and tear or something of your own doing (ie. wrapping the cable tightly) . Doesn't hurt to give it a try though I guess. Flutter of the eyelashes and all that.
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Old 28-09-2013, 21:13
cnbcwatcher
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Often you find the warranty has exclusions on the PSU and battery, and what you are describing could easily be pinned down as wear and tear or something of your own doing (ie. wrapping the cable tightly) . Doesn't hurt to give it a try though I guess. Flutter of the eyelashes and all that.
I don't really know. That could be true with PCs but not Macs. I never damaged it or did anything I shouldn't. I'm gonna ring John Lewis in the morning and find out. If they will replace it, then mum and dad will take it over when they go to the UK at the end of October. It means I won't be able to use the laptop for a few days but my Macbook Pro is working nicely and has both OSX and Windows. All I need to do is use that I'm not gonna be fluttering my eyelashes as they might think I'm up to no good I'm not that kind of girl
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Old 29-09-2013, 01:08
Erlang
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Sugru, made for Apple power cords (well almost).

http://sugru.com/guides/how-to-repair-a-laptop-charger
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Old 29-09-2013, 12:21
cnbcwatcher
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UPDATE: The situation doesn't look good. I rang John Lewis and power adapters are not covered under warranty. They wanted to replace the whole laptop as well as the plug At that point I started getting mad as the Mac is working and I've only had it for just over a year. I don't want a new one, I want the one I have now! I don't want to replace it until it snuffs it. Why should I replace a computer that's working fine? The whole situation is becoming really complicated. It would be so easy to go down to one of my local Apple resellers and buy a new plug but mum wanted me to replace it under warranty I think I might just buy a new plug and to hell with it.
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Old 29-09-2013, 13:37
s2k
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Le sigh~
UPDATE: The situation doesn't look good. I rang John Lewis and power adapters are not covered under warranty.
We did warn you of this.

They wanted to replace the whole laptop as well as the plug
Now this part is stupid I agree but presumably is something to do with their RMA process...but then having said that you advised they already refused to sort it under warranty so I have no idea whats going on here.

At that point I started getting mad as the Mac is working and I've only had it for just over a year. I don't want a new one, I want the one I have now! I don't want to replace it until it snuffs it. Why should I replace a computer that's working fine?
*bites lip to refrain from commenting on Apple's forced obsolence policies*

The whole situation is becoming really complicated.
To be fair they have basically given you 2 options. If it was me I would just get a replacment PSU, probably not from JL though.

It would be so easy to go down to one of my local Apple resellers and buy a new plug but mum wanted me to replace it under warranty
The thing is I don't think what your mum wants complies with either Apples warranty agreement or John Lewis' returns policy.

I think I might just buy a new plug and to hell with it.
I think that's probably what you are going to have to do...

EDIT - on a side note I just ordered some of that stuff from Erlang's post. Looks interesting!
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Old 29-09-2013, 13:51
ba_baracus
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Same happened to the cord on my Macbook charger. I was able to source a brand new genuine replacement charger on eBay for about 22 which was a bargain.
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Old 29-09-2013, 13:58
cnbcwatcher
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@s2k (post too long to quote): I'm surprised they're not covered under warranty. I thought they were part of the computer? I know about Apple's forced obsolescence policies, but there's no way I'm consigning a perfectly good Mac to the tech scrapheap just because my plug is a bit frayed. I think she thinks you can just ring up and magically get a replacement. Never mind their policies! Either that or she's trying to control me.
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Old 29-09-2013, 14:13
ChickenWings
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Often you find the warranty has exclusions on the PSU and battery, and what you are describing could easily be pinned down as wear and tear or something of your own doing (ie. wrapping the cable tightly) . Doesn't hurt to give it a try though I guess. Flutter of the eyelashes and all that.
I don't really know. That could be true with PCs but not Macs. I never damaged it or did anything I shouldn't. I'm gonna ring John Lewis in the morning and find out. If they will replace it, then mum and dad will take it over when they go to the UK at the end of October. It means I won't be able to use the laptop for a few days but my Macbook Pro is working nicely and has both OSX and Windows. All I need to do is use that I'm not gonna be fluttering my eyelashes as they might think I'm up to no good I'm not that kind of girl
UPDATE: The situation doesn't look good. I rang John Lewis and power adapters are not covered under warranty. They wanted to replace the whole laptop as well as the plug At that point I started getting mad as the Mac is working and I've only had it for just over a year. I don't want a new one, I want the one I have now! I don't want to replace it until it snuffs it. Why should I replace a computer that's working fine? The whole situation is becoming really complicated. It would be so easy to go down to one of my local Apple resellers and buy a new plug but mum wanted me to replace it under warranty I think I might just buy a new plug and to hell with it.
Hahahahahaha.
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Old 29-09-2013, 16:10
cnbcwatcher
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Why are you laughing?
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Old 29-09-2013, 21:08
s2k
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@s2k (post too long to quote): I'm surprised they're not covered under warranty. I thought they were part of the computer?
No, the warranty of a laptop computer (whatever brand) normally has exclusions on the battery as it is classed as a "consumable item" and as such will degrade over time by nature. Some manufacturers like Dell give you an option to pay extra for a battery warranty but most of the time its not worth it.

In the case of the charger, in general its probably one of the main parts of a laptop that gets the most amount of physical abuse. Its common for people to wrap the leads up really tightly when packing it away and damage the connectors, snag the leads, drop it on the floor when they plug them in etc. Stuff like this is a combination of user negligence and wear-and-tear rather than a manufacturing fault.

Look on the bright side. A charger is a lot cheaper and simpler for you to replace than a number of the other potential problems you could have had.
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Old 29-09-2013, 21:19
moox
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UPDATE: The situation doesn't look good. I rang John Lewis and power adapters are not covered under warranty. They wanted to replace the whole laptop as well as the plug At that point I started getting mad as the Mac is working and I've only had it for just over a year. I don't want a new one, I want the one I have now! I don't want to replace it until it snuffs it. Why should I replace a computer that's working fine? The whole situation is becoming really complicated. It would be so easy to go down to one of my local Apple resellers and buy a new plug but mum wanted me to replace it under warranty I think I might just buy a new plug and to hell with it.
I'd actually be happy with a new laptop - gets rid of a year's worth of wear and tear, depending on the policy you may get a brand new model too with the latest hardware.

It's an inconvenience to back up data (although, it's a mac, are you not using time machine) but worth it.
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Old 29-09-2013, 22:46
Pucky
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I used to work for PC World Tech support and if a charger on a laptop under warranty was faulty then we replaced it. Depending on the manufacturer sometimes the new one sent and the old one sent back, sometimes the manufacturer asked us to uplift the whole laptop and check it before returning everything with a new charger. The only time a power cable wasn't covered is if it was damaged - the most common cause was it being chewed by a pet. However, it was if there was an extended warranty that covered accidental damage.
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Old 29-09-2013, 23:51
cnbcwatcher
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I'd actually be happy with a new laptop - gets rid of a year's worth of wear and tear, depending on the policy you may get a brand new model too with the latest hardware.

It's an inconvenience to back up data (although, it's a mac, are you not using time machine) but worth it.
There is that, but the Mac is in good condition (apart from a dirty screen but I clean it every couple of weeks to keep it looking shiny shiny) and I don't see the point in replacing it after a year when it's working fine. I'm not in the habit of replacing my computers every year. I don't use Time Machine but I backup onto an external hard drive. I ran one on my Air last night. I don't use the cloud for backup either as I don't trust it, especially with all this NSA business.

In the case of the charger, in general its probably one of the main parts of a laptop that gets the most amount of physical abuse. Its common for people to wrap the leads up really tightly when packing it away and damage the connectors, snag the leads, drop it on the floor when they plug them in etc. Stuff like this is a combination of user negligence and wear-and-tear rather than a manufacturing fault.

Look on the bright side. A charger is a lot cheaper and simpler for you to replace than a number of the other potential problems you could have had.
I didn't break it on purpose and I only noticed last night that it got frayed. I don't know what caused it. It couldn't be a manufacturing fault. It's Apple after all At least it's not like what happened to my dad last summer. His Acer laptop completely snuffed it after only two years The graphics card went on it but it couldn't be fixed. He bought it from John Lewis as well and they were excellent. They gave him 599 (the cost of the laptop) towards a new one. It still shouldn't have snuffed it so quick though.
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Old 30-09-2013, 09:03
s2k
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There is a significant cost/practicality impact on replacing a laptop graphics chip - in most cases the laptop would have to be stripped down and the motherboard replaced. JL dont do in-house repairs so that, plus shipping to a service centre, plus parts, minus the value of the laptop would almost certainly deem it BER in their view. Regardless, you cant compare a scenario like that to a frayed power cord - which you mention still works anyway.

To reiterate, I am not implying you did it on purpose. Simply suggesting that it may have been a contributing factor. I've seen many a damaged power cable in my time and more often than not its been due to the way the user has stored it when not in use.
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Old 30-09-2013, 14:18
pumazooma
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Do you live near an apple store? If so, take it to them.
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Old 30-09-2013, 17:19
cnbcwatcher
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Unfortunately no. We only have resellers in Ireland and they don't have bars full of Geniuses If we had an Apple store here I'd be down there every day
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