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Old 04-10-2013, 20:33
jamct
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On the 7th September I requested and paid 20.42 for an unlock code for my NOKIA ASHA 300. T-Mobile promised to e-mail the code within 20 days but by 24 days no sign of it. Chase-up call made and was promised it by 4pm today. Still not received it.

How long should it take to get an UL code, I read somewhere recently that it should be provided within 10 days!

Is compensation payable for delays?.

Comments please.
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Old 04-10-2013, 20:51
KesterK
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On the 7th September I requested and paid 20.42 for an unlock code for my NOKIA ASHA 300. T-Mobile promised to e-mail the code within 20 days but by 24 days no sign of it. Chase-up call made and was promised it by 4pm today. Still not received it.

How long should it take to get an UL code, I read somewhere recently that it should be provided within 10 days!

Is compensation payable for delays?.

Comments please.
Compensation? I don't think you should be charged in the first place. Vodafone didn't charge me when I got mine. Did you have to pay your contract up or something?
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Old 04-10-2013, 21:00
jchamier
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Compensation? I don't think you should be charged in the first place.
Vodafone and O2 provide unlock codes for free to contract customers (charge for PAYG I believe). EE/T-Mobile/Orange and Three all charge a "handling fee".

and to answer the OP's question - NO you should not have to wait that long. Most networks can provide unlock codes within 7 days.
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Old 04-10-2013, 21:00
jamct
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Compensation? I don't think you should be charged in the first place. Vodafone didn't charge me when I got mine. Did you have to pay your contract up or something?
That's T-Mobile's standard charge for my PAYG account prior to leaving them to move to THREE's (3) 123 PAYG service.
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Old 05-10-2013, 00:10
jamct
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...another question viz:

Once I have the UNLOCK CODE, what do I do with it?. I'm assuming I key it into my mobile?. Once unlocked I have been told that I must contact T-Mobile again to get a PAC reference and take the phone to the new provider to buy their SIM card.

In the meantime, do I have to use up my remaining PAYG credit (2 at present), before or after unlocking the phone?.

Note: I am changing provider from T-Mobile to THREE for my ' urgent only' use PAYG phone because:

T-Mobile call chg = 35p/min ...... THREE call chg = 3p/min
" " Text = 12p ................ " Text = 2p

Now that's got to be good deal
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Old 08-10-2013, 13:30
jamct
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Chased up T-Mobile again for Unlock code. Now informed that for the last 2 months staff should advise customers that it now takes 28 Working days not 20 days as previous call centre staff advised so it is now due on 16th October ..doh

Staff to be 'retrained' to give up-to-date info.
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Old 08-10-2013, 13:42
klendathu
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...another question viz:

Once I have the UNLOCK CODE, what do I do with it?. I'm assuming I key it into my mobile?. Once unlocked I have been told that I must contact T-Mobile again to get a PAC reference and take the phone to the new provider to buy their SIM card.

In the meantime, do I have to use up my remaining PAYG credit (2 at present), before or after unlocking the phone?.

Note: I am changing provider from T-Mobile to THREE for my ' urgent only' use PAYG phone because:

T-Mobile call chg = 35p/min ...... THREE call chg = 3p/min
" " Text = 12p ................ " Text = 2p

Now that's got to be good deal

Use up any remaining credit . Turn off phone . Insert unregistered SIM for the new network . Switch back on . The phone should then ask for an unlock code , which you then type in and hey presto

I bought mine from Ebay 6.13 emailed to me within 24 hours. I know that's not quite what you want to hear though
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Old 08-10-2013, 13:45
BKM
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[quote=jamct;69015989Once I have the UNLOCK CODE, what do I do with it?. I'm assuming I key it into my mobile?. [/QUOTE]
To use an ulock code you put a SIM card from a different network into the phone - it will then ask for the code!
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Old 08-10-2013, 17:00
jamct
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Thanks to klendathu & BKM for info.

Just another 8 days to go B4 I get my code from T-Mobile. Can't believe it takes so long for T-Mobile to get the code from NOKIA!
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Old 05-11-2013, 00:17
jamct
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Having been given an ABSOLUTE PROMISE by T-MOBILE that I would DEFINATELY have my Unlock Code [U C ] by Wednesday 30th October. It's now 58 days since making the request and paying the fee and I am still waiting

Is this a world record?

I have now written to TM customer services requesting the UC and financial compensation adding the threat of contacting the Communications and Internet Services Adjudication Scheme (CISAS) / FCS if I do not get a satisfactory response.
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Old 11-12-2013, 22:03
jamct
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Having been given an ABSOLUTE PROMISE by T-MOBILE that I would DEFINATELY have my Unlock Code [U C ] by Wednesday 30th October. It's now 58 days since making the request and paying the fee and I am still waiting

Is this a world record?

I have now written to TM customer services requesting the UC and financial compensation adding the threat of contacting the Communications and Internet Services Adjudication Scheme (CISAS) / FCS if I do not get a satisfactory response.
95 days since requesting and paying 20.42 fee for UC. No acknowledgement of my letter of complaint to CS after 34 days.

Are T-Mobile staff all total imbeciles?.....

I have now made a formal complaint to CISAS requesting they obtain my UC and seek compensation on my behalf.

Watch this space!

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Old 01-01-2014, 17:21
jamct
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Update - Still no UC received from T-Mobile since request of 7th September 2013 . However CISAS have confirmed that they are processing my complaint and will hopefully resolve the situation early January 2014.
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Old 01-03-2014, 13:07
jamct
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Update - Still no UC received from T-Mobile since request of 7th September 2013 . However CISAS have confirmed that they are processing my complaint and will hopefully resolve the situation early January 2014.
GREAT NEWS!... I have now received 200 compensation [Without Predjudice - Out of Court Settlement] from T-Mobile having agreed to withdraw my complaint to CISAS for delaying the provision of an UNLOCK CODE for over 4 months.

Even more amazing is the fact that my Nokia Asha 300 mobile phone was never locked in the first place as it was supplied as an 'upgrade'. However T-Mobile customer services never realised this and as a result they failed to provide the UC for technical/security reasons. This meant that they also had to refund my 20.42 UC fee.

Using a PAC, I have now successfully switched to '3' and I am 200 better off.
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Old 01-03-2014, 13:49
jabbamk1
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Finally. Good on you mate.

I'm really shocked how bad EE are when it comes to unlocking phones. Every single person I know/read about trying to get an unlock code from EE have had to wait months on end despite paying 20.

With Three I got both of my phones unlocked within 2 days and for absolutely free. That's how it should be.
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Old 01-03-2014, 14:04
moox
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Finally. Good on you mate.

I'm really shocked how bad EE are when it comes to unlocking phones. Every single person I know/read about trying to get an unlock code from EE have had to wait months on end despite paying 20.

With Three I got both of my phones unlocked within 2 days and for absolutely free. That's how it should be.
It was no different for Orange waaaay back in the day. I think it took months (and 20 quid) for them to supply a Nokia unlock code. I gave up waiting until one day a random email from a France Telecom address arrived with it in, and followed by an Orange-branded letter. Perhaps it's the same slow process used by EE today.

Unfortunately I couldn't just do it myself, as it was a BB5 phone, and at the time there was no way to generate your own code and there weren't many products aimed at the market stall owner.

I haven't bought a locked phone in years and never plan to. I'd rather save up and buy SIM-free and sort out my own contract anyway.
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Old 01-03-2014, 14:25
jabbamk1
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I haven't bought a locked phone in years and never plan to. I'd rather save up and buy SIM-free and sort out my own contract anyway.
I buy all my phones SIM free as well.
For my family I usually get phones on contract so Its great to be able to get them unlocked for them.
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Old 01-03-2014, 14:56
Sphinxy1
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...another question viz:

Once I have the UNLOCK CODE, what do I do with it?. I'm assuming I key it into my mobile?. Once unlocked I have been told that I must contact T-Mobile again to get a PAC reference and take the phone to the new provider to buy their SIM card.

In the meantime, do I have to use up my remaining PAYG credit (2 at present), before or after unlocking the phone?.

Note: I am changing provider from T-Mobile to THREE for my ' urgent only' use PAYG phone because:

T-Mobile call chg = 35p/min ...... THREE call chg = 3p/min
" " Text = 12p ................ " Text = 2p

Now that's got to be good deal
Have you considered http://www.ovivomobile.com/

Free monthly sim.
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Old 01-03-2014, 14:57
eljmayes
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My problem with EE is that all phones sold by them cannot be unlocked by them for six months- a bit of a kick in the teeth when you are already paying 20 for the privilege.
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Old 01-03-2014, 15:05
moox
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My problem with EE is that all phones sold by them cannot be unlocked by them for six months- a bit of a kick in the teeth when you are already paying 20 for the privilege.
Is that possibly to stop box-shifters buying cheap partly subsidsed phones and selling them on eBay etc?

Having to hold stock for 6 months makes that less viable.
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Old 01-03-2014, 15:05
moox
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I buy all my phones SIM free as well.
For my family I usually get phones on contract so Its great to be able to get them unlocked for them.
I've converted mine to the joys of SIM-free so I don't even have to do that
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Old 01-03-2014, 15:14
jamct
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Have you considered http://www.ovivomobile.com/

Free monthly sim.
WOW , that looks great. will consider it in the future having only just switched to '3'

Thanks
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Old 01-03-2014, 15:28
eljmayes
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Is that possibly to stop box-shifters buying cheap partly subsidsed phones and selling them on eBay etc?

Having to hold stock for 6 months makes that less viable.
It likely is.
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Old 01-03-2014, 15:42
jabbamk1
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Its worth noting that whilst ovivo is the best thing since sliced bread. Its useless for data and that 500mb is not fast data but instead much slower than Vodafones service. I'm sure they slow it down on purpose.
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Old 01-03-2014, 15:43
qasdfdsaq
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Box-breakers can often unlock phones themselves though
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