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Old 07-10-2013, 14:47
cobwebsoup
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I haven't used my PC in a couple of weeks and I turned it on today and it keeps coming up with a blue screen saying that it won't turn on in order to prevent damage to the computer. I tried running it in safe mode but I can't get past the blue screen (the blue screen of death as some call it.) I can't find the XP disc I got with the PC. Anyone any ideas what I can do? I really need to access the PC as it has important files on it and music.

Technical information: STOP: 0x000000ED

Any advice or help would be greatly appreciated.
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Old 07-10-2013, 15:08
chrisjr
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It might be better off getting this moved into the Computing section of DS

http://forums.digitalspy.co.uk/forumdisplay.php?f=40

Alert your post and ask the mods to move it rather than opening a new thread there duplicating this one.

Anyway. This Microsoft Knowledgebase article describes the STOP error code you posted

http://support.microsoft.com/kb/297185
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Old 07-10-2013, 15:11
cobwebsoup
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It might be better off getting this moved into the Computing section of DS

http://forums.digitalspy.co.uk/forumdisplay.php?f=40

Alert your post and ask the mods to move it rather than opening a new thread there duplicating this one.

Anyway. This Microsoft Knowledgebase article describes the STOP error code you posted

http://support.microsoft.com/kb/297185
Thank you I'll try that.
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Old 07-10-2013, 15:15
chrisjr
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Oh and if all else fails...

If the disk drive is OK and it is some hardware error rather than file system error you might be able to remove the drive and use either a USB disk caddy or USB interface converter to plug the drive into another machine to lift the important files off.

If the file system is damaged you might be able to repair it using a caddy/interface adapter and run various repair tools on the drive to try and get it into a state where you can lift off the files you need.
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Old 07-10-2013, 15:32
Si_Crewe
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If data recovery is your prime concern then you can get yourself one of THESE, yank the HDD out, plug it into another PC and then try to access it like any other external HDD.

I know the Stop-code relates to an HDD error but when a PC has been off for a long while things tend to seize up.
Try taking the top/side off your PC and then starting it up.
Do all the fans spin?
If your processor/bios/gfx card fan isn't spinning the bios might be deciding not to let the PC boot, in which case giving the dodgy fan a spin to get it started might help.

Course, it might be the HDD, itself, which has seized up, in which case you could try bunging it in a freezer overnight (metal parts shrink with cold which can help free up a sticky bearing) before bunging it back in your PC and giving it another try.

If you take the HDD out of your PC and hold it in your hand (while connected to the computed by it's cables) it'll be pretty easy to tell if it's spinning-up due to the gyroscopic effect it causes when it spins.
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Old 07-10-2013, 17:24
cobwebsoup
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Oh and if all else fails...

If the disk drive is OK and it is some hardware error rather than file system error you might be able to remove the drive and use either a USB disk caddy or USB interface converter to plug the drive into another machine to lift the important files off.

If the file system is damaged you might be able to repair it using a caddy/interface adapter and run various repair tools on the drive to try and get it into a state where you can lift off the files you need.
If data recovery is your prime concern then you can get yourself one of THESE, yank the HDD out, plug it into another PC and then try to access it like any other external HDD.

I know the Stop-code relates to an HDD error but when a PC has been off for a long while things tend to seize up.
Try taking the top/side off your PC and then starting it up.
Do all the fans spin?
If your processor/bios/gfx card fan isn't spinning the bios might be deciding not to let the PC boot, in which case giving the dodgy fan a spin to get it started might help.

Course, it might be the HDD, itself, which has seized up, in which case you could try bunging it in a freezer overnight (metal parts shrink with cold which can help free up a sticky bearing) before bunging it back in your PC and giving it another try.

If you take the HDD out of your PC and hold it in your hand (while connected to the computed by it's cables) it'll be pretty easy to tell if it's spinning-up due to the gyroscopic effect it causes when it spins.
Thank you both for your help. The fans seem to be working fine. Since I don't have the discs that came with the computer, I've been told this will probably help...

http://www.ebay.co.uk/itm/WINDOWS-XP...-/121154483482

Is that right?

I'm a bit of a computer dummy and I've never had this blue screen problem before. Even safe mode won't load the PC.
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Old 07-10-2013, 17:51
Si_Crewe
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Thank you both for your help. The fans seem to be working fine. Since I don't have the discs that came with the computer, I've been told this will probably help...

http://www.ebay.co.uk/itm/WINDOWS-XP...-/121154483482

Is that right?

I'm a bit of a computer dummy and I've never had this blue screen problem before. Even safe mode won't load the PC.
What sort of PC is it?
Is it a home-built one or a brand-name one?
Did it come with a retail version of XP or a computer-specific version?

If it's a name-brand PC there's a good chance it never had any restore disks because, instead, there'll be a special "recovery partition" on the HDD containing all the files to do a system restore.

And, of course, situations like this are a terrific example of why restore partitions are a kinda half-assed idea.

That disk will just be, basically, an unregistered Windows XP disk which should allow you to boot your PC from the optical drive rather than the HDD and then, hopefully, give you options to restore/recreate the master boot record on the HDD and fix it.

I've had a similar problem in the past and, much to my surprise, using the "repair" function on the XP disk did fix it.
Course, I've also had a heap of instances where the "repair" function didn't help at all.

Bear in mind that you can pick up a proper copy of XP for 15-odd too... but this might not be a good idea.
Apparently the later versions of XP didn't have the "repair" function any more.
MS might have decided to remove this because XP would often choose to "repair" your computer simply by completely wiping the HDD and doing a clean install of the OS.
And, of course, if you had files on your PC which you hoped to recover, this would lead to much gnashing of teeth and pulling of hair.

One would hope that the repair disk you're considering buying won't operate like this but I wouldn't count on it.


If it was me I think my first course of action would be to pull the HDD, use something like the gadget I suggested to verify the operation of the HDD with another PC, recover all the data that I wanted to keep and then, if the HDD was functional, worry about getting it up and running again as a second operation.

Course, it's easy for me to say that because I've already got one of those gadgets and I'm not going to have to wait a fortnight for one to be delivered from China or Hong Kong.

*EDIT*
Have you confirmed that the HDD is physically spinning yet?
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Old 08-10-2013, 01:25
Sad_BB_Addict
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Just to add that Microsoft are ending support for XP next April
http://windows.microsoft.com/en-GB/w...d-support-help
so you could turn your problem into an advantage by installing a newer version of Windows.
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