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Best place to buy a printer other than Currys/PC World


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Old 09-10-2013, 13:31
The Wizard
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Does anyone know of a good company where I can buy a Canon printer from which give excellent customer service and have good product knowledge and preferably where I can see it in person prior to buying it? I want to avoid Currys PC World like the absolute plague.

I want to buy from somewhere that has a fair returns policy and will allow me to return it if I'm not satisfied and not deal with a company that likes to be as awkward as possible. I'd also like to be able to ask a few questions about the product and places like this have no idea what they're talking about and often will just say anything to get a sale. Had problems with places like Comet/Currys/PC World in the past so don't wish to deal with them again.
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Old 09-10-2013, 13:43
Stig
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John Lewis?

http://www.johnlewis.com/electricals...s-ink/c6000043
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Old 09-10-2013, 13:57
paulj48
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I want to buy from somewhere that has a fair returns policy and will allow me to return it if I'm not satisfied and not deal with a company that likes to be as awkward as possible..
I dont know of any retailers who will let you use a printer and return it if you're not satisfied with it, unless of course its faulty.
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Old 09-10-2013, 14:04
The Wizard
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Wow really shocked that John Lewis do printers. I didn't think to try there and it seems they do the one which I've been looking at in PC World (Canon Pixma MG6350) and it's 12 cheaper.


http://www.pcworld.co.uk/gbuk/printe...59080-pdt.html

http://www.johnlewis.com/canon-pixma...?stop_mobi=yes

Would definitely give them my business over the likes of Currys/PC World. My dad suggested trying Staples but again it's a big chain store operated by kids on minimum wage who know nothing about what they're selling and couldn't care less.
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Old 09-10-2013, 14:13
The Wizard
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I dont know of any retailers who will let you use a printer and return it if you're not satisfied with it, unless of course its faulty.
No but Currys wont even let you buy it and take it home to inspect it. Even if you buy it, take it home and realise you've changed your mind or bought the wrong one and don't like it and even if you haven't opened the box they will still refuse to refund you and you can't believe a word they say. They will tell you anything just to make a sale so if you get it home and realise it doesn't do what the sales guy told you it should, you're very much up crap creek without a paddle. Unless it goes faulty within the first month they wont give you your money back.

I bought a tv recently from Currys and they told me that once I'd purchased it there was no chance of a refund unless it was faulty not even if I'd had it less than a day and still had all the original packaging. I took the chance as it was 100 cheaper than anywhere else. Big mistake! After 2 weeks it went faulty and I still had a fight on my hands to get my money back despite me being well within my rights to a full refund they still tried to fob me off with excuses. I'd never deal with places like this again.
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Old 09-10-2013, 14:43
chrisjr
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No but Currys wont even let you buy it and take it home to inspect it. Even if you buy it, take it home and realise you've changed your mind or bought the wrong one and don't like it and even if you haven't opened the box they will still refuse to refund you and you can't believe a word they say. They will tell you anything just to make a sale so if you get it home and realise it doesn't do what the sales guy told you it should, you're very much up crap creek without a paddle. Unless it goes faulty within the first month they wont give you your money back.

I bought a tv recently from Currys and they told me that once I'd purchased it there was no chance of a refund unless it was faulty not even if I'd had it less than a day and still had all the original packaging. I took the chance as it was 100 cheaper than anywhere else. Big mistake! After 2 weeks it went faulty and I still had a fight on my hands to get my money back despite me being well within my rights to a full refund they still tried to fob me off with excuses. I'd never deal with places like this again.
You have no comeback against anyone if you make a mistake and buy the wrong thing. You then have to rely on the goodwill (or lack thereof) of the retailer as to whether they will let you exchange something.

However if you ask a sales person if item X will perform task Y and they say "yes sir of course it will" then you do have a comeback if you get it home and discover there is not a snowball in hell's chance it can do task Y.

The item can be perfectly functional but if it does not match the description, which includes anything said by the sales person, then it is still "faulty" under the Sale Of Goods act and you may well have a case to get it replaced or refunded.

match their description
by law everything that is said about the product must not be misleading - whether this is said by a sales assistant, or written on the packaging, in-store, on advertising materials or in a catalogue
and

Your responsibilities for the goods you sell

You are responsible for the goods you sell and if a customer returns an item they purchased from you that is faulty (it does not conform to contract) because it[LIST][*]does not match the description[/LIST]
Section 4 of

http://sogahub.tradingstandards.gov.uk/sogaexplained
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Old 09-10-2013, 14:48
paulj48
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No but Currys wont even let you buy it and take it home to inspect it. Even if you buy it, take it home and realise you've changed your mind or bought the wrong one and don't like it and even if you haven't opened the box they will still refuse to refund you and you can't believe a word they say .
Well do your research online first before you buy, or buy online and you then have a week to 'inspect' the item under the 'Distance selling regulations'

Most electrical items for sale these have instructions available online that you can download first so theres no need to buy something to take back a few days later after you've realised it wont do what you want it to do.
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Old 09-10-2013, 15:34
Earake
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Well do your research online first before you buy, or buy online and you then have a week to 'inspect' the item under the 'Distance selling regulations'
Almost right....do all your product research offline...in the shops, magazine reviews etc then decide on the product and buy it online.
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Old 09-10-2013, 16:07
paulj48
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Almost right....do all your product research offline...in the shops,
Think your missing the point, the op has had a bad experience with sales men in shops telling him porkies or just blatent wrong information.
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Old 09-10-2013, 16:20
zx50
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Why not try Argos? They have some quite good things in.
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Old 09-10-2013, 17:12
Earake
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Think you're missing the point,
No I'm not.

You can't thoroughly research a product only using online methods.

Most products need to be closely inspected and usually handled....that can't be done online.

Like it or not a retail shop is the only way to come to a definitive decision as to whether the product is what you think it is.

Once you've reached that point then look around for the best deal....price, service etc.
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Old 09-10-2013, 17:23
paulj48
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Most products need to be closely inspected and usually handled....that can't be done online.
.
I'd argue that in the case of a printer (which is what this thread is about) then it doesnt need to be 'closely inspected and handled'
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Old 09-10-2013, 17:32
call100
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In answer to the OP, I'll second John Lewis. That said, I bought one from Tesco for a neighbour who then changed their mind and Tesco took it back, no questions asked, a week later.
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Old 09-10-2013, 17:35
Mr. Cool
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Why not try Argos? They have some quite good things in.
I agree. Argos offer much better customer service.
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Old 09-10-2013, 23:31
The Wizard
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Before buying it I have a few questions like does it take card as many printers now reject anything thicker than photo paper. Can I use compatible inks? Something the manufacturer wont tell you or will most certainly say no to even if the answer is yes. When it's says wireless is it true wireless or does it have to be connected to a router. My dad bought a Brother printer which said wireless printing but turned out it needed to be hard wired to a wireless router which isn't the same thing.

It also says that supported operating systems include Windows XP service pack 3 but I'm using XP sp2 and can't update as I have a dodgy copy of windows so I'm unable to upgrade. Is this for all the software or just parts of it which I may not use. I'm only interested in the printer and scanner driver only and not all the added extra software so maybe I don't need sp3. It doesn't specifically say it won't work on sp2 just that it isn't supported so not sure if it will work on my system.

Most employees in PC world only know what's written on the sales tag or on the side of the box which isn't helpful. I don't want to get it home and find I'm stuck with something that wont do what I want it to which is why I want to avoid PC World as once you've bought it you can't take it back if it happens to be unsuitable.
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Old 10-10-2013, 01:45
FlyinBrick
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Before buying it I have a few questions like does it take card as many printers now reject anything thicker than photo paper. Can I use compatible inks? Something the manufacturer wont tell you or will most certainly say no to even if the answer is yes. When it's says wireless is it true wireless or does it have to be connected to a router. My dad bought a Brother printer which said wireless printing but turned out it needed to be hard wired to a wireless router which isn't the same thing.

It also says that supported operating systems include Windows XP service pack 3 but I'm using XP sp2 and can't update as I have a dodgy copy of windows so I'm unable to upgrade. Is this for all the software or just parts of it which I may not use. I'm only interested in the printer and scanner driver only and not all the added extra software so maybe I don't need sp3. It doesn't specifically say it won't work on sp2 just that it isn't supported so not sure if it will work on my system.

Most employees in PC world only know what's written on the sales tag or on the side of the box which isn't helpful. I don't want to get it home and find I'm stuck with something that wont do what I want it to which is why I want to avoid PC World as once you've bought it you can't take it back if it happens to be unsuitable.
So, you expect/demand that retailers give you excellent service whilst you happily admit that you're stealing from microsoft by using a dodgy copy of windows XP?

You sir, deserve nothing but contempt.
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Old 10-10-2013, 01:57
d'@ve
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It also says that supported operating systems include Windows XP service pack 3 but I'm using XP sp2 and can't update as I have a dodgy copy of windows so I'm unable to upgrade..
As you make your bed so you must lie on it.

Save up a bit more then, get a legit copy of Windows XP SP3 (19.99 at Amazon) or 7 (60-ish), inspect the goods in Currys etc., ask your questions in more than one branch/shop for verification, check it all out online and then... buy your printer from a shop with better customer service than Currys (Argos, John Lewis as mentioned), or online.

Sorted.
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Old 10-10-2013, 09:09
cat's whiskas
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My dad bought a Brother printer which said wireless printing but turned out it needed to be hard wired to a wireless router which isn't the same thing.
What's the model number?
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