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asking for a friend - problem with her Samsung tablet


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Old 09-10-2013, 17:14
chisches
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Join Date: Oct 2008
Location: Chesterfield, but a Londoner!
Posts: 387

Hi
Can anyone help? my friend has a Samsung tablet and she keeps getting an error message saying "network connection not available" despite her modem being switched on and she's ordered a book from amazon that hasn't appeared (obv because she's not got connection) any ideas? she's in her mid-60's and not tech savvy and I have to sort stuff out for her but I wasn't sure where to start looking...
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Old 09-10-2013, 18:35
Rodney McKay
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Hi
Can anyone help? my friend has a Samsung tablet and she keeps getting an error message saying "network connection not available" despite her modem being switched on and she's ordered a book from amazon that hasn't appeared (obv because she's not got connection) any ideas? she's in her mid-60's and not tech savvy and I have to sort stuff out for her but I wasn't sure where to start looking...
Well is she using encryption on the tablet and router? (WPA for example)

One of the easiest thing sto try is to switch the router off and on again and let it reboot and then try to let the tablet connnect.

I've had this a couple of times where one or two devices might connect but others don't. I find a reboot of the router often fixes it.

Another option would be for her to go into the wifi settings on the tablet and select the connection she's using and press on it a box will pop up offering the option of 'forget'

Once that's done she should be able to see her router and try to connect by entering her password.

If that doesn't work, has she ever tried connecting the tablet to another wifi network (such as a public one) just to confirm there's nothing wrong with the tablet.
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Old 09-10-2013, 18:42
chisches
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Location: Chesterfield, but a Londoner!
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thanks - she has asked me to help her with it on Friday so I will try those tips and see how I get on
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Old 09-10-2013, 19:16
andersonsonson
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turning the router off, leaving it for 10 seconds, and turning it back on could work
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