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Old 12-10-2013, 14:18
mjdj1689
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I have a qustion regarding a new contract that a friend of mine has brought and I am wondering where they stand ?

He has been on 3 for the last 2 years and their contract was about to finsh, so what he decided to do was to have a early upgrade, and decided to stay with 3 and they wanted the new i phone, the girlfiried said the new I phone is the 5c ,so thats the phone they got, and they signed the new 2 year contract for that phone, and the new phone had the new sim inserted, upon the deal being done, they then saw that the phone they wanted was i 5s not the 5c.

They said this to 3 , but they said he cant cancel the contract as he has already got a new phone contract on the 5c, but this was all done within the store itelf.

He left the store unhappy and really wanted the 5s, they have said he has no rights to cancel the contract , its a 2 year contract at 41 pounds a month.

Can someone on here tell me where he stands , he only got the upgraded contract yesterday Fri 11th Oct.

Thanks
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Old 12-10-2013, 14:26
Ross1874
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Not 100% sure on this but I think that you get 7 days return period when you get something from the store although I think the product has to be unopened, if they wont take it back in store give three a call.
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Old 12-10-2013, 14:34
mjdj1689
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Yes I thought the same , I think he could say he has moved jobs and that he cant get a signal as they have no 2g and thats the only way out and its not fit for purpose ?
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Old 12-10-2013, 14:50
klendathu
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He has 7 , possibly 14 days cooling off period .
Tell him to go back to the store , speak to the manager and make it clear he knows his rights as a consumer.

Then if I were him, I would take my business elsewhere . Permanently.
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Old 12-10-2013, 14:56
-GONZO-
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According to the T's & C's on the form your friend signed it states,

If you're unhappy with your purchase we have an exchange policy which can be found at www.three.co.uk/returns. In summary, providing you haven't used the device, you can exchange it at any Three Store within 7 days. It must be returned without any damage or marks, together with all packaging, manuals, accessories, any free gifts and your proof of purchase.

It also says on the receipt,
You have 7 days to exchange this device, if unused
See Three.co.uk/exchanges
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Old 12-10-2013, 15:19
mjdj1689
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Thanks or that but 3 put the sim into the phone and he took the phone out of the store , so its been used .
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Old 12-10-2013, 15:34
Zee_Bukhari
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contact the executive office and explain the situation.

Do not use the phone or sim card any further

Also as you said it was in the store couldn't he see with his own eyes that the phone wasn't the one he wanted?
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Old 12-10-2013, 15:45
mjdj1689
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I know , they thought the 5c was the one with the fingerprint scanner , and did not know there were 2 phones released this time,
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Old 12-10-2013, 16:00
klendathu
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I know , they thought the 5c was the one with the fingerprint scanner , and did not know there were 2 phones released this time,

Deary me
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Old 12-10-2013, 16:11
acoolwelshbloke
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That's why stores put the SIM card in the handsets in store, to stop people returning them.

I never let them do that, i went into an orange store once a few years back and the staff member refused to let me sign up without them setting up the phone first, i put my pen away and closed my wallet and walked over to the cpw and signed up there.

I walked passed and waved holding a CPW bag, needless to say that store closed down long ago.

Now I buy my phones outright, unlocked and un branded. If i wanted to commit to a lengthy term i would only order online as you can return/cancel without any hassle.
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Old 12-10-2013, 16:24
klendathu
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Now I buy my phones outright, unlocked and un branded. If i wanted to commit to a lengthy term i would only order online as you can return/cancel without any hassle.
Sensible approach .

The same happened to me last year . The chap in the store starting unboxing and putting the SIM in himself
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