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Beware of Orange |
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#1 |
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Forum Member
Join Date: Jun 2005
Location: Aughton - West Lancs
Posts: 433
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Beware of Orange
My two year contract is ending 02.11.13 and 3 weeks ago I rang Orange to get my iphone unlocked. They passed me through to the Apple team and I provided all the details requested. I was advised that I would receive an email with an unlock code within 20 days or earlier if I sync my phone with itunes. Needless to say 20 days have passed no email, no unlock code via itunes so I rang Orange again today only to be told that they would send Apple another email to unlock my phone and I would have to wait another three weeks. Perhaps they are playing silly buggers because I have ended my contract so they do not care anymore.
Whilst on with Orange, I thought that if the code is not delivered prior to the end of my contract my phone will revert to being a glorified door stop so I requested a PayG sim card only to be advised that it could take up to 30 days to deliver to me - can you believe that? They said go into an Orange shop and get one. I would not mind but I even told them I did not wish to retain my mobile number. The above is simply a warning to any Orange members or prospective Orange clients to be very wary of the poor customer service currently being provided and if you want your iphone unlocked I would recommend that you apply a lot earlier to be on the safe side. |
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#2 |
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Forum Member
Join Date: Jul 2007
Posts: 6,288
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Quote:
My two year contract is ending 02.11.13 and 3 weeks ago I rang Orange to get my iphone unlocked. They passed me through to the Apple team and I provided all the details requested. I was advised that I would receive an email with an unlock code within 20 days or earlier if I sync my phone with itunes.
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#3 |
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Forum Member
Join Date: Jun 2005
Location: Aughton - West Lancs
Posts: 433
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That is what I was advised three weeks ago and again today.
I got the impression that I was being "fobbed off" |
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#4 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,967
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Try plugging your iPhone into iTunes with a different sim in it...
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#5 |
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Forum Member
Join Date: Jul 2007
Posts: 6,288
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Quote:
Try plugging your iPhone into iTunes with a different sim in it...
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#6 |
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Forum Member
Join Date: Oct 2011
Posts: 216
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OP Orange are the worst for unlocking iphones they can take over a month to unlock them
I was reading somewhere that they only have 2 people that are getting the iphones unlocked and they have a backlog to do and thats probably why they are giving you the run around. |
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#7 |
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Forum Member
Join Date: Jun 2005
Location: Aughton - West Lancs
Posts: 433
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Thanks sdduk so perhaps within the next seven to 10 days then.
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#8 |
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Forum Member
Join Date: Oct 2011
Posts: 216
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Quote:
Thanks sdduk so perhaps within the next seven to 10 days then.
The other people on here are right you don't get any code like they said it done though Apple's itunes servers they are the only ones that can unlock it. |
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#9 |
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Forum Member
Join Date: Jun 2005
Location: Aughton - West Lancs
Posts: 433
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Update from OP
Spoke to orange on Wednesday and given the run around again advised now that the issue is with the escalations department. Was promised a text update either Wednesday afternoon or Thursday but alas no update provided.
Spoke to orange today only to be adevised that yet again the matter has been passed to the excalation department and now they say within the next 4/5 days. Will keep you updated |
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#10 |
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Forum Member
Join Date: Jun 2005
Location: Aughton - West Lancs
Posts: 433
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Update from OP
Here we go the start of another week and my phone is still locked. These people at orange are a total waste of space.
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#11 |
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Inactive Member
Join Date: Jan 2003
Posts: 43,524
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I have no time for these 'don't use X network because of my tale of woe' threads. we have them about all networks. they're all as bad and as good as each other.
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#12 |
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Forum Member
Join Date: Jun 2005
Location: Aughton - West Lancs
Posts: 433
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This is not a "do not use Orange" thread the service I received from Orange over the past two years has been spot on.
Look at the original title all I am saying is beware of the poor service currently being provided by Orange in relation to the unlocking of an Iphone. |
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#13 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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I am going through the same thing with Orange and getting a iPhone 4S unlocked and got the same story just hoping they do unlock it at some point.
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#14 |
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Forum Member
Join Date: Jul 2006
Posts: 3,044
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i had this done with orange too, they have to request the code/ process with apple then when that has been initialized you have to plug your phone into itunes to do the unlocking. i was charged twice for orange error as the first request didn't come through, i think apple sends you an email to confirm that the request has been received. i did get the money back though.
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#15 |
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Forum Member
Join Date: Jun 2005
Location: Aughton - West Lancs
Posts: 433
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Final update
Iphone was unlocked today 38 days it took Orange.
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#16 |
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Inactive Member
Join Date: Jan 2003
Posts: 43,524
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#17 |
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Forum Member
Join Date: Dec 2007
Posts: 11,177
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About 4 months ago, I sent for a free Orange payu sim on the orange website. It never arrived, even though they say it should only take 3 days. So I requested another one 3 weeks later and that didn't arrive either. Are these free sim deals just too in demand?
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#18 |
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Forum Member
Join Date: Jan 2004
Location: London
Posts: 7
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Quote:
Iphone was unlocked today 38 days it took Orange.
I will never go near Orange again. |
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#19 |
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Forum Member
Join Date: Oct 2008
Location: Scotland
Posts: 102
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29 days so far for me. Another phone call to Orange this morning and they promised within 7 days.........I won't hold my breath!
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#20 |
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Forum Member
Join Date: Oct 2008
Location: Scotland
Posts: 102
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Update to this thread. I am now on day 44 and my phone is still not unlocked! They did take the payment on Friday though so perhaps I won't have to wait much longer.......
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#21 |
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Forum Member
Join Date: Oct 2004
Posts: 14,647
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I don't think Orange has ever been particularly good at arranging for unlocks. The one time I had to do it was years ago, I think I waited months for the code. I eventually got an email (from a France Telecom email address, FT being Orange's parent company) with the code and then the same code in the post a few days later.
I try to buy unlocked phones where I can to avoid this mess. |
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#22 |
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Forum Member
Join Date: Jan 2013
Location: West Midlands
Posts: 2,450
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Code? There is no code for iPhones, they do it without any codes, normally you'd get a message or email saying plug the phone into iTunes and it will unlock
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#23 |
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Forum Member
Join Date: Jan 2004
Location: London
Posts: 7
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Update to my message (#18) on 2 Nov; it's now 58 days since I initiated unlocking of my iPhone, and still NOTHING. These guys are crooks, taking money under false pretences.
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#24 |
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Forum Member
Join Date: Oct 2008
Location: Scotland
Posts: 102
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Update
Quote:
Iphone was unlocked today 38 days it took Orange.
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#25 |
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Forum Member
Join Date: Sep 2004
Location: Under Your Bed
Posts: 5,509
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I've just left Orange where I was on a SIM only deal. Didn't like the fact the price went up early in my 12 month contract and that data packages were cheaper elsewhere.
I asked for a PAC code near the end of a billing month (when out of contract's obligatory period). The code was incorrect when using it to transfer my number. When re-contacting Orange, the code was one character out. Strange that, especially as I made a specific point of getting the advisor to read it back to me when I initially asked for it. I thought it may have still been me but another poster on another forum stated the exact same thing happened to his sister. Coincidence? I'm not usually cynical but... Anyone else?
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Anyone else?